Top 84 Customer service manager Jobs in Kansas

Service Team Leader
Hill's Pet Nutrition —Overland Park, KS
- $64,000 - $96,000 a year
- Monday to Friday
- Hybrid work
- Sales
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Success Operations Manager (173329)
Colgate-Palmolive —Overland Park, KS
- $96,800 - $137,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Senior level
- Profit sharing
- Paid parental leave
Market Service Manager - UniFirst
UniFirst —Topeka, KS
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
Route Service Manager - UniFirst
UniFirst —Salina, KS
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
Corporate Service Manager
Spray Equipment & Service Center —Wichita, KS
- From $75,000 a year
- Full-time
- Clean driving record
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
4d
Client Service Manager to Financial Advisor
Caliber Wealth Management —Overland Park, KS
- $65,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Management
- Health savings account
- Health insurance
Quick Apply
Customer Service Manager
DXP Enterprises —Wichita, KS
- Overtime
- Background check
- Microsoft Outlook
- Management
- Paid holidays
- Disability insurance
Quick Apply
Home Health Care -Client Adult Services Coordinator
Accessible Home Health —Salina, KS
- $18 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Health savings account
Quick Apply
Customer Success Manager
Advantage Tech —Topeka, KS
- $55,000 - $60,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Coordinator
City of Shawnee —Shawnee, KS
- From $27 an hour
- 8 hour shift
- Mid-level
- 3 years
- High school diploma or GED
Customer Service Manager - 1st Shift
Textron Aviation —Wichita, KS
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
Core Services Manager
Marriott International, Inc —Wichita, KS
- $61,000 - $78,000 a year
- Full-time
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Customer Experience Supervisor
TreviPay —Overland Park, KS
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Military encouraged
- Paid parental leave
- AD&D insurance
Quick Apply
6d
Customer Success Manager
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
9d
Director of Membership & Retention
YMCA —Wichita, KS
- $65,000 - $80,000 a year
- Weekends as needed
- Hospitality
- 5 years
- Writing skills
- Relocation assistance
Call Center Sales Manager
Advisors Excel —Topeka, KS
- Mid-level
- Recruiting
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Technical Call Center Team Lead
PSG Panasonic Connect North America Professional Services —Leawood, KS
- $22 - $24 an hour
- Full-time
- Mid-level
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
Outsourced Vendor Manager
Corpay —Wichita, KS
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Care Supervisor
DCC Propane, LLC —Wichita, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
2d
Director of Customer Service and Inside Sales
HANTOVER INC —Overland Park, KS
- $90,000 - $120,000 a year
- Full-time
- Background check
- 7 years
- Management
- Health savings account
- Health insurance
Quick Apply

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Service Team Leader

Hill's Pet Nutrition -
Overland Park, KS

Apply Now

Job Details

$64,000 - $96,000 a year

Benefits

Profit sharing
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Customer communication
Bachelor's degree

Full Job Description

No Relocation Assistance Offered
Job Number #173125 - Overland Park, Kansas, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

At Hill’s we have a purpose to transform the lives of millions of pet families through pioneering innovation, science-led nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply.

Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill’s mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

A Team Leader is responsible for delivering an exceptional customer experience through a team of agents. In this role you will provide leadership, coaching and support to a team, and develop plans to achieve CXEC KPI targets. This includes improving contact center processes, metrics, and activities. The role also includes addressing any escalations, issues/ disputes from customers and/ or consumers. The Service Team successfully manages interactions with Veterinary Clinics and Neighborhood Pet Store by providing support to Hill’s online business facing platforms addressing inquiries and complaints, as well as providing assistance in order management and maintaining account information.

This is a hybrid position Monday - Friday supporting 2 shifts of agents between the hours of 8:00am - 5:00pm. Based on the area you are assigned, you can be assigned in-office days on Monday/Tuesday or Wednesday/Thursday.

Responsibilities:

Responsible for managing and leading the day-to-day operations of a team of agents and senior agents to provide an optimal customer experience and one-call resolution
Provide leadership and assist with daily activity to include working with other departments to resolve customer issues
Manage performance check-ins, champion agent development and coaching, and support activities that focuses on caring, being inclusive and acting courageous
Recruit and retain key agent talent
Establish procedures and monitor assignments &/or projects, to include leading teams through continuous improvement and change management
Evaluate and analyze KPI’s and data insights to drive continuous improvement
Participate in cross-functional project teams, being a key stakeholder for CXEC and sharing perspectives to ensure a positive customer experience

Required Qualifications:

Bachelor's degree
2+ years experience in a customer related role such as sales, customer service, or other related experiences
Proficient with customer service technology tools such as SAP Service Cloud, Nice in Contact, SAP master data, data analytic platforms and Google Suite or Microsoft Office tools and email

Preferred qualifications:

2+ years supervisor experience
1+ years in a customer facing role

Compensation and Benefits
Salary Range $64,000.00 - $96,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

#LI-Hybrid

Apply Now

Refine Your Search

customer service manager jobs in kansas

Service Team Leader

Success Operations Manager (173329)

Market Service Manager - UniFirst

Route Service Manager - UniFirst

Corporate Service Manager

Client Service Manager to Financial Advisor

Customer Service Manager

Home Health Care -Client Adult Services Coordinator

Customer Success Manager

Customer Service Coordinator

Customer Service Manager - 1st Shift

Core Services Manager

Customer Experience Supervisor

Customer Success Manager

Director of Membership & Retention

Call Center Sales Manager

Technical Call Center Team Lead

Outsourced Vendor Manager

Customer Care Supervisor

Director of Customer Service and Inside Sales

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