Top 11 Guest relations agent Jobs in Kapaa, Hi

Guest Service Agent
Ko'a Kea Operations, LLC —Koloa, HI
- From $27.55 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Dental insurance
1d
Security Agent
Ko'a Kea Operations, LLC —Koloa, HI
- $25 an hour
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Paid holidays
- Dental insurance
1d
Security Agent (On Call)
Ko'a Kea Operations, LLC —Koloa, HI
- $25 an hour
- Part-time
- Computer literacy
- Basic math
- Mid-level
- Paid holidays
- Dental insurance
1d
Guest Relations Agent
Blue Hawaiian Helicopters —Lihue, HI
- $19 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Front Desk Agent - Full Time
The Cliffs at Princeville —Princeville, HI
- From $25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent: On-call/Casual
The Cliffs at Princeville —Princeville, HI
- $25 an hour
- Part-time
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
7d
Sales & Marketing Coordinator
Holo Holo Charters —Eleele, HI
- $27 - $31 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Continuing education credits
- Mileage reimbursement
Quick Apply

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Based on your search for guest relations agent

Guest Service Agent
Ko'a Kea Operations, LLC —Koloa, HI
Coordinates all guest requests and informs guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
From $27.55 an hour
1d
Security Agent
Ko'a Kea Operations, LLC —Koloa, HI
Maintain warm, hospitable guest relations in all guest contact. Respond to and resolve all guest requests, complaints, or questions in a courteous and timely…
$25 an hour
1d

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Front Desk Agent
Holiday Inn Express and Suites —Columbus, OH
Operate multi-line phone systems to manage incoming calls effectively. Greet guests upon arrival with a friendly and welcoming demeanor.
$13.50 - $15.00 an hour
Quick Apply
Guest Service Agent
SpringHill Suites Columbus Airport Gahanna —Columbus, OH
Manage multiple-line phone systems to answer inquiries, make reservations, and provide information about hotel amenities and local attractions.
$14 - $15 an hour
Quick Apply
10d

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Guest Service Agent

Ko'a Kea Operations, LLC
Koloa, HI

Apply Now

Job Details

Full-time
From $27.55 an hour
1 day ago

Benefits

Paid holidays
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Computer operation
Customer communication
Basic math

Full Job Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The hourly rate for this opportunity is $27.55 an hour plus Commission.

What You Will Accomplish

The Guest Service Agent creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our Guest Service Agents demonstrates attributes of a great Host by being aware and attentive to our guest’s needs; in addition, they create conversations and share a moment thereby making a real connection with our guests. A Guest Service Agent also assists with planning activities and offering concierge services to better than their vacation.
Maintain warm, hospitable guest relations in all guest contact.
Responding to individual guest needs as they occur.
Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges, assign rooms).
Issue room key and escort guest to their room while providing guest with a brief overview of our property.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using all communication avenues.
Coordinates all guest requests and informs guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
Coordinates, plans, and books things such as dining reservations, activities, and transportation for our guest.
Maintain accurate record of room availability and rate.
Compute bills, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, activity, spa, or telephone to guest bill.
Sell items from retail shop to guests.
Coordinate room status with housekeeping department.
Coordinates with the Engineering team on any request or issue.
Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
Thoroughly completes projects and assignments professionally with care.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being.
Adjusts to high pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him/herself (acts and dresses) professionally at all times; sets standards for all.
Expresses ideas and conveys information clearly, effectively, and professionally.
Works to resolve disagreements and is respectful of peers and co-workers.
Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.
Perform other job duties as instructed by the department manager.

What You Will Bring

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of all hotel departments and functions.
Good mathematical and basic computer skills.
Ability to accurately use various Microsoft Office and PMS software.
Ability to actively listen to others.
Ability to learn quickly and work in fast paced position with constant guest interaction.
Ability to multi-task.
Ability to stand for extended periods of time.
Ability to lift, push and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
Ability to remain calm under pressure and resolve issues with professionalism.
Willingness to work evenings, weekends, and holidays based on business needs.
Ability to be a team player.

Great If You Have

Must have knowledge of all hotel departments and events.
Must have good mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.
CPR and first aid training preferred.
Additional language ability preferred.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Pharmacy Insurance
401K
Referral Bonus
Paid Time Off
Birthday Holiday (Full-Time or Part Time Only)
Gone Fishing Holiday (Full-Time Only)
Opportunities for advancement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Apply Now

Refine Your Search

guest relations agent jobs in kapaa, hi

Guest Service Agent

Security Agent

Security Agent (On Call)

Guest Relations Agent

Front Desk Agent - Full Time

Front Desk Agent: On-call/Casual

Sales & Marketing Coordinator

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