Summary
The Sales Audit and Rewards Generalist supports both the Sales Audit and Buckle Rewards departments by ensuring the accuracy of sales, cash, inventory, and transaction data while assisting with loyalty program operations, reporting, audits, and special projects. The teammate in this role serves as a key resource for investigating discrepancies, maintaining data integrity, supporting stores, and collaborating with cross-functional teams to ensure operational efficiency and exceptional guest experiences.
Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Audit Responsibilities and Transaction and Inventory Auditing
Non-Sales Transactions
- Audit and reconcile non-sales transactions, including store transfers and returns-to-vendor (RTVs).
- Verify the accuracy of quantities, SKU information, and store-to-store or store-to-vendor movement records.
- Conduct internal investigations to resolve discrepancies and partner with store teams when additional research is required.
Commission Adjustments
- Review and correct teammate number inaccuracies affecting commission reporting.
- Process commission adjustment entries, including Loss Prevention-related adjustments as needed.
- Investigate discrepancies and coordinate with stores to ensure accurate commission allocation.
Sales and Cash Reconciliation and Cash Discrepancy Investigations
- Research, document, and resolve cash overages and shortages.
- Perform detailed audits using internal reporting and transaction records.
- Escalate unresolved discrepancies to Loss Prevention for further investigation.
Sales Transaction Corrections
- Review and correct transaction-related errors, including:
- Sizing and SKU discrepancies
- UPC errors
- Tender imbalances
- Credit card processing issues
- Buckle Card payments
- Teammate number inaccuracies
- Manager Charge transactions
- Conduct investigations independently and collaborate with stores when necessary.
Tax Compliance Review
- Audit taxable and non-taxable transactions to ensure compliance with varying state regulations.
- Research merchandise classifications and resolve taxable sales discrepancies internally.
- Work with store locations to gather additional information for non-taxable transaction reviews, with particular attention to Washington state requirements.
Payment and Account Administration
Gift Card and Store Value Card Audits
- Investigate and correct gift card and store value card transaction errors, including mis-keyed numbers and incorrect amounts.
- Resolve discrepancies through internal research and store communication when needed.
Teammate Purchase Audits
- Verify that former teammates are properly removed from employee purchase profiles.
- Ensure discount and purchase records remain accurate and compliant with company policies.
Credit File and Manager Charge Maintenance
- Maintain and update manager information for Manager Charge accounts.
- Ensure account records remain accurate and current.
Bank Card Reconciliation
- Extract, balance, and transmit bank card transaction data.
- Reconcile multiple system-generated reports to ensure payment accuracy.
- Submit finalized transaction information to Bread Financial.
Reporting and Data Analysis
- Generate, validate, and distribute reports for stores and corporate departments.
- Provide support for reporting needs including:
- Receiving and freight reports
- Store supplies reporting
- Error lists
- Sales journals
- Financial journals
- Cash management reports
- Sales by hour reports
- Payroll and salesperson reporting
- Discounts and return checks
- Gift card and transaction reporting
- Refund check processing
Buckle Rewards Responsibilities and Loyalty Program Auditing and Support
Rewards Program Audits
- Conduct audits of digital assets and program updates to ensure consistency and accuracy.
- Perform tier auditing and reporting validation for the Buckle Rewards program.
- Research and resolve loyalty program discrepancies through detailed investigations.
Guest Support
- Assist with guest inquiries related to the Buckle Rewards program.
- Investigate account issues and support resolution efforts to enhance the guest experience.
Reporting and Program Administration
- Audit reporting groups and ensure reporting accuracy across the rewards program.
- Serve as a backup resource for recurring and weekly reporting responsibilities.
- Support the implementation and maintenance of loyalty program initiatives.
Project and Operational Support
Store Support and Asset Management
- Prepare and distribute store communications, support materials, and project assets.
- Assist with store mailing needs and promotional support initiatives.
Inventory and Administrative Management
- Audit and manage inventory levels for Buckle Card prizes, promotional items, and department supplies.
- Maintain organization and accountability of department storage areas.
Cross-Functional Collaboration
- Partner with stores and corporate departments to resolve operational issues and maintain data accuracy.
- Build strong working relationships with:
- Store Management
- Store Support
- AS400 Programming
- Service Desk and Technology Teams
- Payroll
- Loss Prevention
- Merchandising
- Operations
- Communicate findings, provide recommendations, and support process improvements across the organization.
General
· Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
· Special projects and other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
Associate’s degree from a two-year college or university and 1-3 years related experience in Business Administration, Finance, Management, Retail Management, Marketing, or a related field; or equivalent combination of education and experience.
Key Competencies
- Analytical and investigative problem-solving
- Attention to detail and accuracy
- Data auditing and reconciliation
- Reporting and data management
- Customer service and guest support
- Organization and project coordination
- Written and verbal communication
- Cross-functional collaboration
- Confidentiality and professional judgment
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Teammate is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The Teammate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to operate a motor vehicle and complete errands based on business needs.
Work Environment
While performing the duties of this job, the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.
Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
