Client Experience Manager
Farmers Insurance-Chris Castanza Agency | Service and Retention Team
Position Overview
As part of our Service & Retention Team, you will serve on the front line of customer service within our growing insurance agency and oversee daily operations. As part of our Inside Sales Team, you will build and maintain strong relationships with current, future, and past clients while helping ensure their insurance needs are fully protected.
This role is focused on client retention, policy reviews, onboarding, relationship management, and identifying opportunities to improve coverage through cross-selling and account development. You will play a critical role in helping clients understand the value of partnering with our agency while supporting our mission to provide exceptional service and industry-leading retention.
We pride ourselves on being a one-stop shop for insurance solutions, offering Home, Auto, Life, Health, and Specialty insurance products to meet every stage of our clients' lives.
Salary Range: $40,000.00 - $70,000.00 per year
A Day in the Life
As a Client Experience Manager, you are the backbone of an agency managing a $15M+ book of business.
Each day includes reviewing client policies, taking inbound calls, and proactively reaching out to clients to help resolve or enhance their insurance needs. Responsibilities may include:
Adding or updating coverages
Assisting with claims processes
Sending policy documents
Shopping policies with different carriers
Conducting policy reviews
Identifying opportunities for additional protection
You will also play a key role in onboarding new clients from our sales teams, ensuring their transition into our agency is smooth and stress-free.
Through onboarding, account reviews, referrals, online quote requests, and outreach to current and former customers, you will help uncover new opportunities while strengthening existing relationships.
This position directly supports our mission to become not only the best insurance agency in the Kansas City area, but one of the best in the country.
Qualifications
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Strong communication and relationship-building skills
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Ability to multitask and manage a high volume of client interactions
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Detail-oriented with strong organizational skills
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Self-motivated with a desire to grow within a fast-paced environment
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Licensed insurance experience is required
Why Join Us?
Be part of a rapidly expanding agency with significant growth opportunities
Join a supportive and energetic team culture
Opportunity to grow within a high-performing insurance organization
Help make a meaningful impact on clients' lives every day
Get in on the ground floor of an agency growing by the day
Benefits:
Competitive salary plus performance incentives
Health insurance contribution plan
Paid time off and 5.5 holidays
Retirement plan options
Licensing and professional development support
Positive and collaborative team culture
Work Environment
The role involves regular interaction with clients, insurance carriers, and internal team members in a professional remote setting
Farmers Insurance is a dynamic leader in the insurance industry, passionately protecting what matters most. We offer comprehensive auto, home, life, and business solutions, empowering clients with expert guidance and personalized service. Join our vibrant, professional team committed to innovation and building lasting relationships in a thriving environment.
