Top 49 Customer service Jobs in Kenai, Ak

Front Desk Agent - Aspen Suites Kenai
Aspen Hotel Suites Kenai —Kenai, AK
- $18 an hour
- Part-time
- English
- Hotel
- Math
- Health insurance
- Dental insurance
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11d
Front Desk Agent - Aspen Suites Soldotna
Aspen Soldotna —Soldotna, AK
- $18 an hour
- Weekends as needed
- Hotel
- Accounting
- Organizational skills
- Health insurance
- Dental insurance
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4d
Front Desk Receptionist
Urgent Care of Soldotna —Soldotna, AK
- $15 - $21 an hour
- Full-time
- Customer service
- Urgent Care
- HIPAA
- 401(k)
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Customer Service Representative (Cashier)
VITUS —Soldotna, AK
- Part-time
- Computer literacy
- Merchandising
- English
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Pharmacy Customer Service Associate
Walgreens —Soldotna, AK
- $18 - $20 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
1d
Part-time Customer Service Rep., Nikiski
Petro Marine Services —Nikiski, AK
- Overtime
- Basic math
- Pass drug screening
- High school diploma or GED
Customer Service/Sales
Home Depot —Kenai, AK
- Entry level
Pro Customer Service/Sales
Home Depot —Kenai, AK
- Entry level
- Commercial
Customer Service Representative
Bearly Threaded Quilting —Soldotna, AK
- $14 - $16 an hour
- Part-time
- Customer service
- In-person
- Reliable transportation
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4d
Retail Service Specialist
O'Reilly Automotive Stores —Soldotna, AK
- Full-time
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Customer Service Rep - Soldotna
Domino's Franchise —Soldotna, AK
- Overtime
- Quick service & fast food restaurant
- Food service experience
- 16+ years old
Quick Apply

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Front Desk Agent - Aspen Suites Soldotna
Aspen Soldotna —Soldotna, AK
In this role, you'll welcome guests, assist with arrivals and departures, answer questions, resolve concerns, and help ensure every stay exceeds expectations.
$18 an hour
Quick Apply
4d

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Customer Service Representative - HVAC
The Habegger Corporation —Columbus, OH
Answer inbound calls promptly and professionally, addressing customer inquiries related to HVAC products and services.
$43,000 - $45,000 a year
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13d
Customer Service Representative - HVAC
The Habegger Corporation —Columbus, OH
Answer inbound calls promptly and professionally, addressing customer inquiries related to HVAC products and services.
$43,000 - $45,000 a year
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21h

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Front Desk Agent - Aspen Suites Kenai

Aspen Hotel Suites Kenai
Kenai, AK

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Job Details

Part-time
$18 an hour
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Pet insurance

Qualifications

Computer operation
Customer communication
Customer relationship building
English
De-escalation techniques
Conflict de-escalation
Math
Customer engagement
Quality data entry
Customer data entry

Full Job Description

Front Desk Agent

Part-Time

Position Purpose:

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Clean guest rooms - both departure and stay-over service. Maintain strong communication between departments to reach common goals.

The Benefits of Being Part of OUR Team:

- Medical, Dental and Vision coverage
- Life Insurance
- Paid personal time off
- Leadership and Management Training Programs
- 401K Retirement Plan
- A PATH for your future!
- Discounted room rates
- A FUN PLACE TO WORK
- Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

ESSENTIAL FUNCTIONS

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Check cart for supplies, stock as needed.
Greet guests immediately with friendly/sincere acknowledgement.
Strip dirty linens / towels and remove used amenities from room/suite.
Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room is in compliance with hotel standards.
Replenish linen and guest amenities.
Clean balconies, if applicable.
Respond to special requests by guests (such as providing extra amenities or service time requests).
Ensure room/suite complies with brand standards

SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attempts to communicate with guest in guest's native language, if applicable.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Van Driver associates when needed.
Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Standing, bending, and stooping may be required.

NOTICE:

The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

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Refine Your Search

customer service jobs in kenai, ak

Front Desk Agent - Aspen Suites Kenai

Front Desk Agent - Aspen Suites Soldotna

Front Desk Receptionist

Customer Service Representative (Cashier)

Pharmacy Customer Service Associate

Part-time Customer Service Rep., Nikiski

Customer Service/Sales

Pro Customer Service/Sales

Customer Service Representative

Retail Service Specialist

Customer Service Rep - Soldotna

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