Top 4 Servicenow admin Jobs in Kennesaw, Ga

IT Systems & AI Support Specialist
CORE Community Organized Relief Effort —Atlanta, GA
- $87,920 - $95,000 a year
- Full-time
- System design
- HIPAA
- Windows
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Endpoint Management Engineer | MS Intune & Entra ID
Resolution Technologies —Atlanta, GA
- Contract
- Microsoft Outlook
- Inventory management
- Research
A624 Job Opportunity: Technical Specialist - Senior (766377)
FHR —Atlanta, GA
- 3 years
- Analysis skills
- Organizational skills
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Sr. Mainframe Systems Programmer & Python Engineer
Vibotek LLC —United States
- Contract
- Computer Science
- Bachelor of Science
- System design
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IT Systems & AI Support Specialist

CORE Community Organized Relief Effort -
Atlanta, GA

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Job Details

Full-time
$87,920 - $95,000 a year

Qualifications

Cloud identity and access management (IAM)
Network troubleshooting
Mobile device support
Authorization controls implementation
IT user and group management
GPO
Hardware maintenance
Application deployment
Public Cloud
Windows
Production systems
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Computer management
Azure AD
Data access controls implementation
SharePoint
UEM
Hardware management
System deployment
Access control management
Intune

Full Job Description

Position Summary

CORE is seeking a technically skilled and self-directed IT Systems and Support Specialist - Intune Admin to serve as the backbone of our helpdesk operations. This role owns the day-to-day management of our Microsoft 365 and Intune environment across approximately 300 devices, leads IT inventory control and hardware deployment from our Alpharetta warehouse, and plays a key role in designing and maintaining AI-driven automation to resolve support issues at scale.

This is a high-impact individual contributor role ideal for someone who is equally comfortable deep in a device management console, shipping hardware, and prompting an AI platform to reduce ticket volume. You will partner directly with IT leadership to evolve CORE's support model from reactive to predictive.

Key Responsibilities

Microsoft 365 & Intune Device Management

Administer and maintain the Microsoft Intune environment for approximately 300 endpoints (Windows, iOS, Android, macOS)

Configure and enforce device compliance policies, conditional access, and mobile device management (MDM/MAM) profiles

Manage Autopilot provisioning, Entra ID group policies, and application deployment through Intune

Monitor device health, patch compliance, and software inventory; remediate out-of-compliance devices proactively

Maintain Microsoft 365 tenant settings, licensing assignments, and security baseline configurations

Helpdesk Support

Serve as the primary escalation point for complex technical issues, including application errors, identity and access management, network connectivity, and hardware failures

Troubleshoot and resolve issues across Microsoft 365 applications (Teams, SharePoint, Exchange Online, OneDrive, Azure AD/Entra ID)

Manage and resolve escalated service tickets within defined SLA targets; document resolution steps for knowledge base development

Provide on-call or scheduled support coverage as needed to minimize business disruption

IT Inventory & Hardware Operations (Alpharetta Warehouse)

Manage the full lifecycle of CORE's IT asset inventory including receiving, tagging, staging, and secure storage of equipment

Fulfill hardware deployment requests — image, configure, and ship devices to remote and onsite staff

Maintain accurate asset tracking records; conduct periodic audits to reconcile physical inventory against ITSM records

Coordinate vendor RMAs, warranty claims, and hardware refresh cycles

Required to be onsite at the Alpharetta warehouse facility 2–3 days per week

AI-Assisted Support Automation

Design, develop, and maintain AI-powered workflows to automate resolution of common Tier 1 issues including password resets, account unlocks, application access requests, and basic connectivity troubleshooting

Collaborate with IT leadership to identify high-volume, low-complexity ticket categories suitable for AI deflection

Integrate AI tools with ITSM platforms and Microsoft 365 services via APIs and automation platforms (e.g., Power Automate, AI Approved Solutions, or similar)

Monitor AI resolution accuracy, false positive rates, and user satisfaction; continuously refine logic and escalation paths

Document AI workflows, decision trees, and integration architectures for operational continuity

General IT Operations

Contribute to IT policy documentation, runbooks, and end-user knowledge base articles

Assist in evaluating and onboarding new IT tools, platforms, and security solutions

Participate in IT projects including infrastructure upgrades, compliance initiatives, and system migrations

Support onboarding and offboarding processes including device provisioning and account lifecycle management

Qualifications

Required

3+ years of experience in a helpdesk, desktop support, or IT systems administration role with Tier 2 or Tier 3 responsibilities

Demonstrated hands-on experience with Microsoft Intune and Microsoft 365 administration in a production environment

Proficiency with Azure Active Directory / Entra ID: user management, groups, conditional access, and role-based access control

Experience with IT asset management, hardware imaging, and device deployment workflows

Strong analytical and troubleshooting skills across Windows OS, M365 applications, and network connectivity

Ability to lift and move equipment (up to 50 lbs) and work in a warehouse/shipping environment

Excellent written and verbal communication; able to document processes clearly and support non-technical staff

Preferred

Hands-on experience building AI automation workflows using Multiple AI Solutions, Power Automate, or similar low-code/no-code AI platforms

Familiarity with ITSM platforms such as ServiceNow or Jira Service Management

Experience with AI prompt engineering or configuring LLM-based virtual agents for IT support use cases

Microsoft certifications: MD-102 (Endpoint Administrator), MS-102 (M365 Administrator), SC-300 (Identity and Access Administrator), or equivalent

Exposure to HIPAA, SOC 2, or similar compliance frameworks in an IT operations context

Experience in a nonprofit, healthcare, or mission-driven organization

Work Environment & Physical Requirements

This role requires a hybrid presence with 2–3 days per week onsite at CORE’s Fulton County, GA warehouse facility. The remaining schedule may be performed remotely or onsite per operational needs. The warehouse environment involves receiving, staging, and shipping IT equipment; candidates must be comfortable working in a physical logistics setting in addition to a standard office/remote IT support capacity.

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servicenow admin jobs in kennesaw, ga

IT Systems & AI Support Specialist

Endpoint Management Engineer | MS Intune & Entra ID

A624 Job Opportunity: Technical Specialist - Senior (766377)

Sr. Mainframe Systems Programmer & Python Engineer

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