Top 35 Call center Jobs in Kennewick, Wa

Project Manager
Zimmerman Associates, Inc. —Washington State
- Contract
- English
- Mid-level
- Bachelor's degree
Call Center Representative (Behavioral Health)
Prosser Memorial Health —Benton City, WA
- $20.87 - $30.19 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Dental insurance
- Vision insurance
PBX Operator - Patient Access
Kadlec —Richland, WA
- $17.25 - $25.03 an hour
- Per diem
- Acute care
- Hospital
- Fair chance
- Paid parental leave
- Paid holidays
5d
Outbound Sales Representative
Hill Country Cabinets Inc —Benton City, WA
- $50,000 - $250,000 a year
- Full-time
- Residential
- Business development
- Driver's License
- Paid training
- Paid time off
Quick Apply

Discover related jobs

Based on your search for call center jobs.

Call Center Remote Customer Service Representative
VIMO INC —Pendleton, OR
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call…
$17 - $19 an hour
Quick Apply
Agricultural Statistic Enumerator
National Association of State Departments of Agriculture —Hermiston, OR
Applicant cannot have a current full time job or be a full time student. Applicant must have some experience with agriculture.
From $17.89 an hour
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Inside Sales Representative
Renewal by Andersen of Alabama —Columbus, OH
Valid driver's license and reliable transportation for work. In this role, you would be calling outbound and receiving inbound calls within our warm contact…
$15 - $24 an hour
Quick Apply
7d
Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for call center in kennewick, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near kennewick, wa

Project Manager

Zimmerman Associates, Inc. -
Washington State

Apply Now

Job Details

Contract

Qualifications

Customer communication
Healthcare staff management
Regulatory compliance
English
Client relationship development
DoD experience
Bachelor's degree
Project management experience in healthcare
Customer relationship management
Client management
Relationship management
Managing projects
Business operations
Call center management
Staffing management

Full Job Description

Zimmerman Associates, Inc. is preparing for an exciting federal contract opportunity and is seeking skilled professionals who want to make an impact. This is an onsite employment opportunity. The Project Manager (PM) will be onsite to monitor the daily operations of staff.

The PM shall be responsible for leading and overseeing all program components within a government customer’s Call Center environment, including distributing work, managing, and supervising all contract personnel supporting the contract. The PM is responsible for initiating and planning all projects, assigning and managing resources required to perform and deliver quality services. The PM will oversee start-up and transition activities, review and complete project deliverables, and monitor productivity while ensuring quality performance of all contract personnel. The PM will maintain a close and professional working relationship with the government client.

Role and Responsibilities

Execute, monitor, and oversee contract staff, ensuring personnel perform in accordance with the Statement of Work (SOW), and provide the client with weekly status updates.
Oversee contract personnel work requirements. Coordinate staff onboarding and offboarding with the COR, collect and report staff absences, review time reporting, and remain available to meet with the client and its representatives.
Provide daily time and attendance reports for Appointing and Referral Management contract staff.
Direct employees regarding worksite administrative requirements, including work hours, dress code, and performance standards such as accuracy, timeliness, and productivity.
Establish and maintain a training program that supports QASP requirements and adjust training plans based on contract needs.
Provide coaching, counseling, and disciplinary actions as needed, while communicating job expectations and enforcing policies and procedures.
Interface regularly through one-on-one meetings, telephone calls, email, and/or teleconferences to promote open, two-way communication with employees and Government representatives.
Conduct ongoing quality and productivity reviews using production logs, quality audits, training surveys, and client feedback.
Provide regular feedback to staff regarding performance against established standards and address performance deficiencies when necessary.
Prepare reports and presentations and present results to senior leaders, managers, clients, professional organizations, and other stakeholders.
Proactively manage any MHS GENESIS-related issues.
Continuously monitor call queues to ensure adequate staffing coverage and maintain caller wait times of no more than 15 minutes.
Brief the customer weekly on metrics and staff attendance.
Prepare to implement proactive booking within six (6) months of contract award. Develop and provide a timeline and implementation plan designed to achieve proactive booking with minimal disruption to call queue operations. During the transition period, ensure call queue wait times remain below 15 minutes.
Maintain accountability for all customer-furnished equipment issued to contract staff and establish a system to track all equipment.
Respond to client inquiries within one hour. For contingency operations, meet client requests within one hour of receipt.

Qualifications and Experience Requirements

U.S. Citizen.
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
Minimum of five (5) years of experience working in the healthcare industry.
Minimum of two (2) years of experience serving in a Project Manager role.
Minimum of three (3) years of experience serving as a Subject Matter Expert (SME) in Project Management supporting the Department of Defense (DoD).
Strong oral and written communication skills, with the ability to read, write, speak, and understand English.
In-depth knowledge of the regulatory framework governing healthcare systems, including healthcare operations, workflow design, and organizational strategy.
Demonstrated leadership competencies.
Understanding of group dynamics and relationship management.
Demonstrated experience planning, directing, and coordinating the work activities of call center and referral management personnel.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran’s status or any other legally protected status

#INDSPN

Apply Now

Refine Your Search

call center jobs in kennewick, wa

Project Manager

Call Center Representative (Behavioral Health)

PBX Operator - Patient Access

Outbound Sales Representative

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center in kennewick, wa

Explore jobs in more locations

Role and Responsibilities

Qualifications and Experience Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected