Top 26 Help desk support Jobs in Kenosha Wi

Help Desk/Network Technician
City of Kenosha —Kenosha, WI
- $54,696 - $81,528 a year
- Full-time
- Google Workspace
- Clean driving record
- Word processing
13d
IT Help Desk Technician
Tabak Law, LLC —Mt Pleasant, WI
- $20 - $24 an hour
- Part-time
- Background check
- Computer science
- Computer Science
- Employee assistance program
- Flexible schedule
Quick Apply
12d
Helpdesk & Project Support Technician
Softthink Solutions Inc —Kenosha, WI
- Full-time
- Inventory management
- Mid-level
- In-person
Quick Apply
12d
Information Services Support Technician
Froedtert South, Inc. —Kenosha, WI
- Full-time
- English
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Associate Analyst/Administrator
Snap-on Inc —Kenosha, WI
- Full-time
- Computer Science
- Bachelor of Science
- Office
IT Support Specialist
Bear Country Inc —Caledonia, WI
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Customer Service Representative
Peer Chain Company —Waukegan, IL
- $22.00 - $23.50 an hour
- Full-time
- Inventory control
- Office
- In-person
- Profit sharing
- Paid holidays
Quick Apply
Technology Site Coordinator
Zion-Benton Township High School District 126 —Zion, IL
- $26 - $33 an hour
- Full-time
- School experience
- Mid-level
- Experience equivalent to degree accepted
- Opportunities for advancement
Information Technology Ops Manager
Legrand Group —Kenosha, WI
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
7d
Senior Service Desk Specialist
Consumers Credit Union, Illinois —Lake Forest, IL
- $50,758 - $76,138 a year
- On call
- Hybrid work
- 6 years
- Mid-level
- Office
- Disability insurance
- Dental insurance
Technology Specialist
Lake Bluff Elementary School District 65 —Lake Bluff, IL
- $25 an hour
- Online Application
- School experience
- CPR Certification
- Mid-level
Quick Apply
IT Support Specialist
Y-Tech, LLC —North Chicago, IL
- Full-time
- 6 years
- Research
- Senior level
Quick Apply
IT Service Desk Analyst
Impact Networking —Lake Forest, IL
- $52,500 - $55,500 a year
- Full-time
- Bilingual
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
7d
Desktop Support Engineer (Full-Time) Lake Forest – Illinois
Axiom Technologies —Lake Forest, IL
- Full-time
- Mid-level
- Windows
- 3 years
12d
Helpdesk Engineer
Prescient Solutions —Cary, IL
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
C.T. - Network Support Technician
Waukegan Community Unit District 60 —Waukegan, IL
- Contract
- High school
- Customer service
- System design
Quality Assurance & Test Automation Developer
Itility LLC —North Chicago, IL
- $105,000 - $120,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Mid-level
Quick Apply
7d
Dealer Support Coordinator I
Bath Concepts —Libertyville, IL
- Full-time
- Computer literacy
- Research
- Mid-level
Quick Apply
14d
Lead AWS Infrastructure Software Engineer IV
W.W. Grainger —Lake Forest, IL
- $134,100 - $223,500 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Dental insurance

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Help Desk/Network Technician

City of Kenosha -
Kenosha, WI

Apply Now

Job Details

Full-time
$54,696 - $81,528 a year
13 days ago

Qualifications

Computer operation
Word processing
Filing
Equipment troubleshooting
English
Network infrastructure
Technology security practices
Virtualization tools
Driver's License
Fax machines
Server virtualization
IP networking
Network routing
Grammar Experience
Office record organization

Full Job Description

General Overview of Position

The City of Kenosha's Information Technology department is a fast-evolving and collaborative environment. IT serves City departments as their innovation partner and technical troubleshooter. The department also serves as a strategic resource as a change agent for new technologies and process efficiencies. This position provides first-line support and technical assistance to computer users by answering questions or resolving computer problems in person, by telephone, in writing, or by email. Work involves the analysis and resolution of reported problems, creating user training guides, and coordinating user training. This position works under the general direction of the City's Director of Information Technology.

Example of Duties & Responsibilities

This position is responsible for a department with a wide range of directives and activities. Therefore, the essential duties and responsibilities reflect the priorities of this position in the specific areas of administration, leadership, management, and communication as follows:

Ensures systems and networks are functional through observation, monitoring, and a specific routine
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Ensures customer needs are met and documented properly
Answers help desk inquiries via telephones and email regarding computer software or hardware operations
Installs, modifies, and repairs computer hardware and software
Installs computer peripherals for users
Refers major hardware or software problems or defective products to vendors or technicians for service
Assists in the addition and removal of staff access to the enterprise environment
Assists in various system operations and troubleshooting related to the City's technical infrastructure
Prepares and maintains user training guides, internal instructional documentation, and technical reference materials
Trains users in the proper use of hardware or software
Collaborate with City staff and management to identify opportunities for workflow and systems improvements.

(NOTE: The duties listed above are intended as illustrations of the various types of work performed by persons in positions covered by this classification specification. This list is not all-inclusive. The omission of a particular job duty does not mean that the duty is not one of the essential functions of the position. Management reserves the right to assign employees in this classification to duties not listed above if the duties are fairly within the scope of responsibilities applicable to the level of work performed by employees in positions covered by this classification specification.)

Requirements

Education, Training and Experience Requirements:

Associate's degree in Computer Support Specialist/Network Support Specialist or related field
One to two years of experience in troubleshooting/analyzing computer problems; or, any equivalent combination of education, experience and training which provides the knowledge, skill, and ability requirements.
Valid driver's license with a good driving record and personal vehicle for use on the job.
Experience in Tyler Technologies ERP Systems is a plus.

Knowledge, Skill and Ability Requirements:

Knowledge of computer hardware, software, electronic and wireless equipment.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of network switching, routing, and operation of telecommunications systems
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
Working knowledge of the following technology, software and platforms are preferred:
- Open source software
- Linux server applications and desktop environments
- Google Workspace
- Microsoft desktop and server support
Understanding of networking fundamentals
Strong understanding of cyber security best practices
Understanding processes of monitoring network performance; troubleshooting Ethernet network problems and outages; collaborating with network architects on network optimization, and interacting with users to assist with their Ethernet network issues is preferred.
Understands the process and functionality of desktop and server virtualization
Ability to communicate with all levels of users
Ability to understand the points being made and ask questions as appropriate
Ability to communicate with others to convey information effectively
Ability to use logic and reasoning to review information, identify problems, develop and evaluate options, and implement solutions
Ability to communicate effectively both verbally and in writing as appropriate for the needs of the audience
Ability to manage time effectively
Ability to develop specific goals and plans to prioritize, organize, and accomplish work within established department procedures
Ability to accept criticism and deal calmly and effectively

Physical Requirements:

Requires the pulling, pushing, lifting, or carrying of 10 to 20 lbs. of weight on a regular basis, and up to 100 lbs. of weight on occasion.
Requires speaking, hearing, and listening.
Requires the ability to use a telephone and cell phone, personal computer, laptop or tablet, fax machine, projector, television, calculator, and printer.
Requires frequent walking, using hands to handle, or feel including repetitive motions, and using small hand tools such as screwdrivers, pliers, etc.
Requires sitting, standing, reaching, bending, stooping, crawling, climbing and/or twisting.
Involves sitting and/or standing for long periods of time.

Environmental Requirements:
Tasks are regularly performed where exposure to dust, dirt, heat, cold, noise, fumes, odors, vibrations, wetness, humidity, and temperature changes is probable, often in confined spaces where there may be a risk of electrical shock.

Sensory Requirements:
Tasks require color perception and discrimination, including close vision and the ability to adjust focus.

Method of Selection

Applicant's education, training, and experience will be analyzed. Written, oral, proficiency and/or other exams may be given to determine if the applicant has the necessary knowledge, skills, and abilities. An appointment will be made in accordance with City policy, and the Civil Service Ordinance Rules and Regulations. Applicants will be required to pass a motor vehicle record review and criminal background check.

Apply Now

Refine Your Search

help desk support jobs in kenosha wi

Help Desk/Network Technician

IT Help Desk Technician

Helpdesk & Project Support Technician

Information Services Support Technician

Associate Analyst/Administrator

IT Support Specialist

IT Support Specialist

Customer Service Representative

Technology Site Coordinator

Information Technology Ops Manager

Senior Service Desk Specialist

Technology Specialist

IT Support Specialist

IT Service Desk Analyst

Desktop Support Engineer (Full-Time) Lake Forest – Illinois

Helpdesk Engineer

C.T. - Network Support Technician

Quality Assurance & Test Automation Developer

Dealer Support Coordinator I

Lead AWS Infrastructure Software Engineer IV

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