Position Overview
As Chief Operating Officer (COO) you will oversee and manage the Contents, Mitigation, Client Success Team, Project Success Team, and Emergency Response Team divisions directly, while Co-Managing Sales and supporting production operations as the interim General Manager of production (a role assignment that may continue to be integrated with the COO office indefinitely, if necessary) and the further support development of the DEMO & Restoration divisions, as well as any future divisions that may be developed.
This role requires strategic leadership in all operations and is integral in ensuring that all departments align with PNWR’s mission, vision, and core values. As COO you will be directly involved in sales, business infrastructure development, leadership and management team development and co-visionary development guiding the direction of PNWR Companies side by side with PNW’s CEO.
Key Responsibilities
Systems, Processes, and Quality Control:
· Lead the development and implementation of systems, processes, SOPs, and workflows.
· Ensure compliance with all regulations and standards.
· Oversee quality control, testing, and continuous improvement initiatives.
Business Unit Development:
· Direct the Contents, Mitigation, Support Teams, and Emergency Response Team divisions.
· Support the development and leadership of the Demolition division.
· Assist in the system and departmental development of the Restoration division acting as the General Manager overseeing Production’s success.
· Identify new business opportunities by expanding the PNWR Companies and PNWR Companies brand.
Brand Development:
· Chair the PNWR Companies Brand Development Committee to ensure cohesive and strategic brand initiatives.
· Develop each PNWR Company brand with a cohesive vision under the PNWR brand identity
· Create individualized brand identities to support future separated or à la cart sales endeavors
Sales and Field Operations:
· Co-head sales operations include field ops, pipeline management, coaching, and training, along with our CEO. Managing PNWR’s Sales Manager and sales teams.
· Support all in field operations resources suite development and process improvement
Marketing:
· Lead marketing efforts including route marketing, networking, events, SEO, print and collateral, and advertising
· Lay the groundwork for future marketing department development
· Create a comprehensive brand guide for:
· The united PNWR brand
o Restoration
o Demolition
o Mitigation
o Contents
o PNW Emergency Response Team
o + any new and emerging brand identities, subsidiaries, or partnerships
· Consign, manage and work with in-house and out-of-house marketing partners
Training Department:
· Develop and head the training department to ensure consistent and high-quality training programs for all employees.
· Continuous role training into all systems
Culture and Employee Development:
· Foster a positive company culture and focus on employee development and retention.
· Co-lead HR services, in conjunction with other leadership and Executive Team members, until PNWR’s need based expansion requires a more official HR resource
Risk Management:
· Co-chair the Risk Management Committee to identify, assess, and mitigate risks.
Regulatory Compliance:
· Participate as a member of the Regulatory Compliance Committee to ensure adherence to all regulatory requirements across all brands.
Finance:
· Support the financial initiatives of the Finance department in accordance with common and best practices
· Participate in budgetary compliance oversight with the Executive Team, Leadership Team, and all Management Teams
Compensation & Benefits
Salary – competitive base pay + sales commissions + performance bonuses
- Additional performance bonus of 0.5% of gross sales
In addition:
- 0.5% commission on all individual sales in Restoration &/or Contents, inclusive of new business closed with the use of PNWR's appointment setters
- 0.25% on new business sales support closes or when stepping in to directly retain or close new business in Restoration &/or Contents
- 4% of all Mitigation business closed
- Opportunities for equity participation based on tenure and performance. To be negotiated and agreed to jointly with CFO & CEO
Benefits
- 2 weeks paid vacation, 1 week paid sick time per year
- Medical insurance reimbursement of $650/mo.
- Use of a company provided vehicle, with company provided fuel card
- Reimbursement of necessary business needs
Metrics for Success:
1.) Successful rollout of Workflow Management & Client Communication Management System via HubSpot and associated bilateral connected solutions
· Continuous system-wide improvement
2.) Solidifying of the following working teams and divisions:
· Client Success Team & Project Success Team
o Systemization to act as holistic stopgaps in total client experience, from “DOL to 5 Star®” Review
o “Client & Project Success Teams Cover EVERY Gap” in the client experience
· PNW Emergency Response Team development as a brand and workflow
· Contents Managemnt and Leadership teams
o Fix current leadership gaps
o New Lead Manager, in-field service model
§ Integration of Flex-Team, utilizing a scalable staffing model
· Mitigation
o Hire and train 2 new Mitigation Technicians
§ Use repurposed PNWR Companies’ employees to support in field efforts of the Mitigation team
· Production / Restoration
o Total systemization of PM workflow (ongoing effort)
o Creation of PM QC process
3.) Development of a FUNCTIONAL Workflow, Process, and directly integrated (as much as possible) system for ALL PNWR’s key roles
· Business Continuity - “DOL to 5-Star® Review”
o PNW Emergency Response Team - system integrated workflow with SOP
o Sales - system integrated workflow with SOP
o Client Success Team - system integrated workflow with SOP
o Finance - system integrated workflow with SOP
· Contents - “DOL to 5-Star Review”
o Management - system integrated workflow with SOP
§ New loss
v Data intake
v Lead handoff - system integrated workflow with SOP
v Service
v Conclusion of PKO
v Ongoing service
§ Handoff to Production
· DEMO - system integrated workflow with SOP
o New loss
§ Service description
§ DEMO Phase 1
§ DEMO Phase 2
o DEMO handoff to Production
· Production - “DOL to 5-Star Review”
o PM - system integrated workflow with SOP
§ New loss
v Scope development
v Total project overview, with ALE timeline
v Project initiation
v Project phases
· Internal and external contractor - system integrated workflow with SOP
· Finance department - full integration of finance set guidelines to the Production workflow with SOP
· PM - system integrated workflow with SOP
o ALE confirmation
o Prepare Contents for conclusion of work
o PCC
o Client signs off
o Handoff to Contents
· Contents - system integrated workflow with SOP
o Contents confirming conclusion of work with production
o PB
o Ongoing service - 5-Star Review
Morality Code:
· Sobriety on The Job: As a representative of PNWR we insist that all our representatives must be drug and alcohol free while on the job.
· Legally Compliant: As a representative of PNWR we insist that all our representatives must stay in compliance with the “law of the land,” federal, statewide, locally, and within the guides of any governing industries.
· Sex Free Workplace: As a representative of PNWR we insist that all our representatives interact with all other agents of PNWR in a professional manner. We do not tolerate any form of sexually suggestive behavior, sexually implied interactions, or sexually explicit interactions.
· Hostility Free Workplace: Understanding that life and work can be intense, PNWR has a ZERO-tolerance policy for any acts and threats of violence, both those that are verbal, digital, or physical in nature, conducted at any time, over any platform, or in any venue. Explosive or combative behavior towards any agent of PNWR will not be tolerated. Explosive, hostile, antagonistic, or combative behavior towards any competitor of PNWR will not be tolerated. Explosive behavior towards any client or prospect of PNWR will also not be tolerated.
This role reports directly to PNWR CEO and may have inclusive management of and collaboration with all other PNWR departments, representatives, and initiatives.
Pay: $95,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Retirement plan
Language:
- Russian/Ukrainian (Preferred)
Work Location: In person
