Job Summary
The Certified Medical Assistant (CMA) will provide patient care in a clinical setting in accordance with the scope and practice guidelines set forth by the American Association of Medical Assistants (AAMA. As a Certified Medical Assistant at KIC Tribal Health Clinic (THC), you will play a critical role in delivering innovative treatments while supporting our team and ensuring exceptional patient care.
Job Duties & Responsibilities
- Welcomes and provides information to patients, visitors, and tribal members either in person or phone.
- Sends reminder to patients to schedule preventive care appointment.
- Adheres to rescheduling appointment protocol.
- Attends and participates in appropriate committee meetings to improve quality processes and maintain quality results.
- Works with Clinic staff in preparation, participation, and closure of medical services daily.
- Incumbent will prepare and gather information needed for patient visit.
- Incumbent is responsible for rooming patients per clinic guidelines.
- Completes appropriate aspects of patient care to include: vital signs, height, weight, and an eye exam if needed.
- Setup and assist in procedures, while observing sterile technique.
- Provide approved injections (vaccines and state-approved IM medications), ECG’s, pre-exam prep, assist provider during exam, and collects lab specimens.
- Performs minor, non-invasive treatments to include: simple wound care and suture/staple removal after assessment by a provider.
- Assist in moving and/or transporting patients as needed.
- Answer patient questions or refer them to the proper source.
- Clean exam rooms per protocol, observing standard precautions based on reported symptoms.
- Administration of approved medication, after completion of school with oversite by Registered Nurse.
- Maintains a working inventory of medical supplies.
- Performs daily stock of exam rooms and monthly outdates, including appropriate disposal of expired items.
- Cleans dirty / used supplies and equipment.
- Reports any unsafe conditions to appropriate supervisor upon discovery.
- Other related duties as assigned.
Certified Medical Assistant II
- All Job Duties and Responsibilities Assigned to CMA I and
- Train/Orient MA Apprentice/Students and Certified Medical Assistant I
- Participate in or lead organized staff education
- Must participate in an annual outreach activity
Certified Medical Assistant III
- All Job Duties and Responsibilities Assigned to CMA I and CMA II and
- Must teach, organize and lead positive change through policy development and implementation
- Must participate in outreach activities twice a year
- Acts as a role model and mentor for all CMA staff
Necessary Knowledge, Skills, and Abilities
- Knowledge of universal precautions and safety measures in providing patient care;
- Knowledge and skill in gathering, reporting, and recording patient information;
- Knowledge of EMR and all associated care programs;
- Knowledge and ability to carry out rules of Health Insurance Portability and Accountability Act (HIPAA), which protects patient rights;
- Ability to manage simultaneously multiple tasks, including phone calls, computer operations, and in-person visitors;
- Skilled in customer service and communication to ensure patients feel comfortable before, during, and after appointment(s);
- Ability to communicate and collaborate professionally;
- Ability to recognize, identify, and resolve problems and issues without direct supervision;
- Ability to work independently;
- Ability to assist medical providers during procedures, ensuring an efficient and smooth workflow
- Ability to take detailed and accurate patient histories
- Ability to organize and manage patient records and appointment scheduling to optimize and support clinic operations
- Ability to manage medical referrals and communicate updates effectively with the medical and nursing team when appropriate
- Ability to take directions from supervisor and/or designee;
- Ability to maintain confidentiality of all KIC operations and staff.
Working Conditions
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 40. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.
Work Environment
The environment involves the usual risks and stress within an ambulatory health care facility. The employee may be exposed to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary.
The employee is occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled patients and/or family members
Conditions of Hire
- May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.
- KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment.
- KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.
KIC Competencies
Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
Uphold KIC Values: To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values “Our Way of Life”.
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing.
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
CMA I
Minimum Qualifications (Education & Experience)
- High school diploma or equivalent required.
- 1 year of medical assistant or similar experience
- Possess and maintain a current National certification as a medical assistant (AAMA, NCMA or CCMA)
- Basic Life Support (BLS) certification required.
- A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
CMA II
Minimum Qualifications (Education & Experience)
- High school diploma or equivalent required.
- 3 years of Certified Medical Assistant experience
- Possess and Maintain a current National certification as a Medical Assistant (AAMH, NCMA, or CCMA)
- Basic Life Support (BLS) certification required
- Must complete training as a preceptor within 1 year
CMA III
Minimum Qualifications (Education & Experience)
- High school diploma or equivalent required.
- 5 years of experience as a Certified Medical Assistant
- Possess and Maintain a current National certification as a Medical Assistant (AAMH, NCMA, or CCMA)
- Basic Life Support (BLS) certification required
- Must remain current on training as a preceptor
