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Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Faherty Brand values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance. As well as ensuring a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business: People, Sales, Visual Merchandising, and Operations.
Sales
Customer Focused
- Lead by example: use company tools and personal leadership skills to create a strong selling culture and store environment that embody our core value of Spreading Good Vibes.
- Process in-store sales, returns and exchanges.
- Drive guest capture and retention; maintain up-to-date client information, requests, and product feedback.
Business and Financial Acumen
- Analyze key business metrics to identify performance improvement opportunities.
- Utilize business tools as well as personal insight to drive results.
- Accountable for store results.
Builds Networks
- Plan & execute in-store events in partnership with leadership team.
- Develop and maintain presence within local community.
Operations
Oversee the Lifecycle of Product
- In-Store Fulfillment - Customer orders that need to be picked, packed, and shipped from a store.
- Receive Inventory - Receive scheduled shipment of products to a store.
- Cycle Counts - Perform inventory audits and discover any inventory discrepancies.
- Transfers - Transfer inventory from one store to another or Warehouse.
- Perform Adjustments - Adjust stock on hand at your store for various reasons.
- Execute regularly scheduled store Inventories.
Oversee Operational Excellence
- Cash Management - Track and account for cash procedures including, but not limited to: opening & closing cash registers, bank deposits, change orders…etc
- Create a disciplined culture that is focused on operational excellence.
- Ensure timely execution of company directives & initiatives.
- Utilize available resources consistently and effectively.
- Collaborate with Leadership Team for monthly supply orders.
- Enact solution-oriented change through personal observations and Leadership Team feedback.
Visuals
Manage Floorsets
- Ensure updates requested by the Visual Team are made through planning and delegation with the team.
- Translate and implement company directives to create engaging floor spaces.
- Guide store team on a weekly basis to showcase merchandising updates.
Drive Visual Standards
- Maintain a neat and well-organized space to ensure seamless merchandise flow.
- Represent and reinforce the brand in a positive manner through strong visual presentation.
- Partner with the team daily to ensure the floor is fully restocked based on sell-through.
- Work in tandem with the Visual Team to maximize real estate, driving sales growth.
- Manage window and marketing updates.
People
Drives Vision and Purpose
- Sets clear goals and fosters a positive and rewarding store environment embodying our core value of Spreading Good Vibes.
- Champion high standards that empowers others to excel within the store & company at large.
- Recognize and highlight individual & team performance.
- Communicates effectively.
- Collaborates & builds trust.
- Understands when to take action and when to escalate.
Builds and Develops Engaging Teams
- Embodies servant leadership.
- Drive and uphold our epic people-centric selling strategies & cultures.
- Partner with store team to ensure opportunities for success are being addressed through timely touch bases.
- Create enthusiasm, passion, and a desire to excel within the store and company.
- Assess strengths & developmental opportunities of team.
- Provide timely and actionable coaching & feedback.
- Manages conflict through thoughtful communication and partnership.
- Drive sales through effective scheduling protecting peak hours while staying within allotted hours.
- Source, recruit, and onboard a community of folks with a diversity of viewpoints, experiences, and backgrounds.
- Build a strong internal bench in order to keep the store appropriately staffed.
Physical Requirements
- Available when we are open for business, including nights, weekends, and holidays.
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
What you’ll have:
- Multiple years leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
- Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
- Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
- Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds.
- Demonstrated ability to build dynamic, high performing teams that align with company goals and values and are reflective of the communities we serve.
- Strong communication skills with the ability to effectively communicate across all levels of the organization.
- Ability to critically assess and coach team member performance to improve and optimize store output.
- Possess an understanding of the local market to ensure the store is tailored to drive customer loyalty and sales.
- Passionate about building a brand with purpose and demonstrating advocacy through business.
Why us you ask!
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents.
A bit about us:
Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.
We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.
We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.
Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.
We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. Employees should embody the five core values of the Faherty team:
Always Innovate
Day One Mentality
All Together
Power of Positivity
Timeless
Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.
