Department: Events – Banquets & Catering
Direct Report: Banquet Manager / Banquet Captain
Purpose: Provide exceptional food and beverage service for banquet and catered events at The Sanderling Resort, ensuring professional execution, guest satisfaction, and adherence to EOS Hospitality and resort standards.
OVERVIEW:
The Sanderling Resort, located in Duck, North Carolina, is the premier oceanfront destination in the Outer Banks, offering refined coastal hospitality, elevated culinary programming, and memorable guest experiences.
The resort’s banquet and catering program includes weddings, corporate events, social gatherings, and seasonalprogramming across multiple venues including the Sunset Ballroom, Great Hall, Event House, and outdoor event spaces.
The Banquet Server plays a critical role in delivering seamless event experiences by executing service standards, supporting event setup and breakdown and providing attentive and professional guest service.
JOB SUMMARY:
- Provide professional, courteous, and attentive service to guests during banquet and catered events
- Set up banquet spaces according to Banquet Event Orders (BEOs), including tables, chairs, linens, place settings, and service stations
- Assist in maintaining cleanliness, organization, and readiness of event spaces throughout service
- Serve food and beverages in accordance with banquet service standards, including plated meals, buffets, and passed items
- Ensure proper timing and coordination of courses in collaboration with Banquet Captain and Culinary team
- Monitor guest needs throughout events, including beverage refills, clearing, and additional requests
- Assist with bar service when needed, including passing beverages or supporting bartenders
- Ensure responsible alcohol service in compliance with all regulations and company policies
- Clear tables, reset areas, and maintain cleanliness during and after events
- Assist in breakdown of banquet spaces, including removal of linens, breakdown of tables and chairs, and proper storage of equipment
- Follow all side work and task assignments to ensure efficient event execution
- Work collaboratively with banquet team members, culinary staff, and leadership to ensure seamless service
- Communicate effectively with team members regarding service timing and guest needs
- Handle guest concerns professionally and escalate issues to leadership when appropriate
- Maintain a positive, professional, and team-oriented attitude
- Ensure compliance with all safety standards including food safety, sanitation practices, and workplace policies
- Attend required meetings and training sessions
- Comply with all policies outlined in the Handbook, Property Supplement, and company guidelines
ESSENTIAL FUNCTIONS OF THE JOB:
- Ability to stand and remain active for up to 10–12 hours
- Ability to lift and carry up to 40–50 lbs, including tables, chairs, and service equipment
- Ability to move quickly and efficiently in a fast-paced event environment
- Ability to set up and break down banquet equipment
- Ability to navigate stairs and multiple event spaces across the resort
- Ability to communicate effectively with guests and team members
- Ability to work flexible hours including evenings, weekends, and holidays
TECHNOLOGY AND EQUIPMENT USED:
- Point of Sale System (when applicable)
- Service Equipment (Coffee/Tea Machines, Soda Fountains, Toasters, Refrigeration, etc.)
- Banquet Equipment (chafers, trays, heat lamps, service ware, etc.)
- Serving Trays and Beverage Carriers
- Phone and Communication Devices
- Basic Cleaning Tools and Supplies
WORKING ENVIRONMENT:
- Work will take place across multiple indoor and outdoor event spaces within a resort setting
- Fast-paced environment with varying event sizes and service styles
- Frequent setup and breakdown of event spaces
- Exposure to outdoor elements, kitchen environments, and event equipment
- Team-oriented environment with direct guest interaction
KEY SKILLS & EXPERIENCE REQUIRED:
- Prior banquet or restaurant experience preferred but not required.
- Strong guest service and communication skills.
- Ability to work efficiently in a fast-paced, team-oriented environment.
- Ability to follow direction and execute detailed service standards.
- Strong attention to detail and commitment to quality.
- Positive attitude and professional appearance.
- Ability to lift and perform physical duties required for event setup and breakdown.
- Knowledge of food and beverage service and responsible alcohol service practices preferred.
- Successful completion of satisfactory background check.
- Available and willing to work flexible hours based on business needs.
No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
