Top 10 Desktop service technician i Jobs in Killeen, Tx

Desktop Service Technician I
Stratasys, Inc. —Belton, TX
- Microsoft Office
- Travel
- US work authorization
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Information Technology Technician
Priority Charter Schools —Morgan's Point Resort, TX
- $15 - $23 an hour
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- Mid-level
- High school diploma or GED
- Health insurance
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Akima, LLC —Fort Hood, TX
- $65,000 - $75,000 a year
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General Dynamics Information Technology —Fort Hood, TX
- $32.30 - $43.70 an hour
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- Bachelor's degree
- Travel
- Senior level
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- 401(k) matching

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Desktop Service Technician I
Stratasys, Inc. —Belton, TX
1+ year of relevant technical support, field service, help desk, or equipment maintenance experience. Coursework, certification, or hands-on training in IT, MIS…
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Desktop Service Technician I

Stratasys, Inc. -
Belton, TX

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Job Details

1 day ago

Qualifications

Internal employee customer service
Mechanical knowledge

Full Job Description

Desktop Service Technician I Location: Belton, TX, US Job ID: 55403

Stratasys is a world leader in 3D printing!

Belton, TX

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

The Desktop Service Technician I provides frontline technical support to employees and contractors, ensuring reliable and efficient operation of end-user technology. This role is responsible for troubleshooting hardware, software, mobile devices, and peripheral issues while delivering exceptional customer service. The Field Services I specialist assists with device deployments, onboarding activities, incident resolution, and day-to-day support of the organization's end-user computing environment.

What you will be doing:

Provide Tier 2 support for desktop, laptop, mobile device, printer, and peripheral-related issues
Troubleshoot and resolve hardware, operating system, application, and connectivity problems
Serve as an escalation point for issues that cannot be resolved by the Service Desk
Deliver excellent customer service while maintaining service level objectives
Create and maintain technical documentation, knowledge base articles, and support procedures
Identify recurring issues and recommend process or technology improvements
Participate in testing and deployment of new technologies and services
Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions
Support office technology including meeting room systems, docking stations, monitors, and peripherals
Work with server, network, and security teams during incident resolution and project implementations
Follow all company safety policies and procedures
Attend all required company training
Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
Other responsibilities as assigned by the department or manager

Must have for this role:

Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree
1+ year of relevant technical support, field service, help desk, or equipment maintenance experience
Basic understanding of electronic and mechanical systems, including routine maintenance and fundamental troubleshooting
Strong willingness to learn, adapt to new technologies, and follow documented procedures
Good communication and interpersonal skills with the ability to support customers and internal end users
Ability to follow instructions, work effectively within a team, and support flexible business needs

Nice to have:

Previous ServiceNow experience a plus
Strong verbal and written interpersonal and communication skills
Excellent follow-through, attention to detail, and task management skills
Strong problem-solving skills and sound decision-making ability
Coursework, certification, or hands-on training in IT, MIS, electronics, mechanical systems, or a related technical discipline is a plus

Travel Requirements: 10%, regional

What you will be part of:

Company Overview - https://www.stratasys.com/en/about-us/history/
Our Culture and Values - https://www.stratasys.com/en/about-us/culture/
Our Sustainability “3D Printing a Better Tomorrow” - https://www.stratasys.com/en/about-us/sustainability/
Our Locations - https://www.stratasys.com/en/contact-us/office-locations/
Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.

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desktop service technician i jobs in killeen, tx

Desktop Service Technician I

Information Technology Technician

Maintenance Manager, UME

Network Support Technician Senior – TS/SCI required

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