Top 10 Guest service representative Jobs in Killeen, Tx

GUEST SERVICE REPRESENTATIVE
MCR Hotels —Killeen, TX
- Weekends as needed
- Computer literacy
- English
- Residential
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Member Service Representative
Crunch Fitness - Undefeated Tribe LLC —Killeen, TX
- $12 - $14 an hour
- Part-time
- CPR Certification
- Writing skills
- BLS Certification
- AD&D insurance
- Disability insurance
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Member Service Representative (Overnight)
Crunch Fitness - Undefeated Tribe LLC —Harker Heights, TX
- $12 - $14 an hour
- Part-time
- CPR Certification
- Writing skills
- BLS Certification
- AD&D insurance
- Disability insurance
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Night Auditor
MCR Hotels —Temple, TX
- $14 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Residential
- Health insurance
- Dental insurance
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066 RETAIL - BEER SALES - PT
SPECS FAMILY PARTNERS LTD —Temple, TX
- Part-time
- Bilingual
- OSHA
- High school diploma or GED
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Restaurant Team Member
Circle K - Subway —Belton, TX
- Part-time
- Serving
- Quick service & fast food restaurant
- Communication skills
- Health savings account
- AD&D insurance
3d

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GUEST SERVICE REPRESENTATIVE
MCR Hotels —Killeen, TX
Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
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Arepitas USA —Harker Heights, TX
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GUEST SERVICE REPRESENTATIVE

MCR Hotels -
Killeen, TX

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Computer literacy
English

Full Job Description

The Guest Service Representative at the Residence Inn Killeen serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Responsibilities:

Greet guests and complete the check-in process
Input and retrieve information from the computer and PMS system
Confirm guest information, room rate, selection of room, code electronic keys
Provide information to guests about hotel amenities & local area
Assist guests with check-out
Ensure rooms and services are correctly accounted and charged
Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
Answer and manage phone calls in a timely manner, managing multiple tasks at once
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
Receive, retrieve, and relay messages and packages to guests
Other duties as assigned

Requirements:

Front desk experience preferred, but will train the right fit
Experience with the brand a strong plus
Highly motivated and self-directed
Exceptional customer service skills required
Must possess strong computer skills
Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
Excellent English communication skills both written and verbal
A can-do attitude and a hands-on approach
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

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Refine Your Search

guest service representative jobs in killeen, tx

GUEST SERVICE REPRESENTATIVE

Member Service Representative

Member Service Representative (Overnight)

Night Auditor

066 RETAIL - BEER SALES - PT

Restaurant Team Member

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