Job description:
Are you a hands-on hospitality leader who enjoys developing teams, solving problems, and creating exceptional guest experiences?
GLMG Hotels is seeking an experienced Assistant General Manager (AGM) to join our leadership team at our GrandStay Hotel & Suites Kaukauna . This is a key operational leadership position for someone who thrives in a fast-paced hotel environment, enjoys being visible and engaged with both guests and team members, and is ready to help drive the overall success of the hotel.
The AGM works closely with the General Manager and serves as the hotel's second-in-command, helping lead daily operations, team performance, guest satisfaction, financial results, and brand standards.
What We Offer
Compensation
- Competitive salary: $45,000 - $50,000
- Quarterly Performance Bonus
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance. etc.
- Paid Time Off (PTO)
- Employee hotel discounts and travel benefits
- Ongoing learning, leadership development, and career advancement opportunities
- An inclusive, collaborative culture where you're encouraged to bring your authentic self to work
- Team recognition and employee appreciation events throughout the year
What You'll Do
- Partner with the General Manager to oversee day-to-day hotel operations.
- Provide hands-on leadership across Front Office, Housekeeping, Maintenance, Food & Beverage, and Guest Services.
- Maintain a visible presence throughout the hotel and actively engage with guests and team members.
- Ensure cleanliness, service, maintenance, and brand standards are consistently achieved.
- Resolve guest concerns quickly and effectively while empowering the team to deliver exceptional service.
- Recruit, train, coach, and develop team members and department leaders.
- Build a culture of teamwork, accountability, communication, and recognition.
- Monitor labor, expenses, purchasing, inventory, and other controllable costs.
- Assist with budgeting, forecasting, and reviewing hotel financial performance.
- Work collaboratively with Revenue Management and Sales to maximize occupancy, rate, and overall revenue.
- Monitor guest feedback, online reviews, quality scores, and operational KPIs to identify opportunities for improvement.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
- Support safety, security, emergency preparedness, and regulatory compliance.
- Assume full operational leadership of the hotel in the General Manager's absence.
What We're Looking For
- 2+ years of hotel management experience preferred.
- 2–3 years of supervisory, department-head, Operations Manager, or Assistant General Manager experience preferred.
- Strong leadership skills with a proven ability to coach, motivate, and develop a team.
- Solid understanding of hotel operations and financial performance.
- Experience with budgeting, forecasting, labor management, and cost controls.
- Strong guest-service and service-recovery skills.
- Experience with hotel Property Management Systems (PMS); Opera
- Excellent communication, organization, and problem-solving skills.
- Ability to make confident decisions in a fast-paced environment.
The Leader We're Looking For
We're looking for someone who doesn't lead from behind a desk.
The right AGM is willing to pick up and pitch in, understands that every department contributes to the guest experience, and sets the standard through their own actions. You'll be expected to know what's happening throughout the hotel, build relationships with your team, recognize great performance, and address opportunities before they become problems.
At GLMG Hotels, our culture is built around our Anchors for Success — delivering great guest service, communicating effectively, taking professional pride in our hotels, maintaining quality and safety, and doing the right thing for our guests.
Schedule
Hospitality is a 24/7 business. This leadership position requires schedule flexibility and may include evenings, weekends, holidays, and occasional emergency or operational support outside normal business hours.
Why Join GLMG Hotels?
This is an opportunity to take on an important leadership role in the hotel's success while continuing to grow your career in hospitality. You'll work closely with hotel and corporate leadership, gain exposure to all areas of the operation, and have the ability to make a meaningful impact on the guest experience, team culture, and financial performance.
If you're a hospitality leader who enjoys being involved in the operation, developing people, and making things happen, we'd like to hear from you.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
