Position Summary
We are seeking a hands-on Programmer/Configuration Analyst as a member of our development team to design, build, and implement code/maps for print, email, and SMS communications, and support automated workflows that power our healthcare communications platform. This role will focus heavily on configuring the Uluro platform, developing PowerShell-based automation jobs, and integrating those processes with Titan MFT for secure file movement and orchestration.
The ideal candidate is someone who can bridge systems, scripting, and operations, helping reduce manual work, improve reliability, and ensure audit-ready processing of healthcare communications (print, email, SMS, and data workflows).
Key Responsibilities
Uluro Platform Configuration (Primary Focus)
- Configure and manage Uluro (UCompose, USetup) workflows
- Map incoming client data to output formats (email, print, SMS)
- Support document composition and personalization logic
- Integrate Uluro processes with downstream delivery channels
- Troubleshoot mapping, rendering, and data issues
Automation Development
- Design, develop, and maintain PowerShell scripts to automate:
o File validation (naming, format, counts, integrity)
o Data transformation and mapping
o Report generation and reconciliation
o Notifications and alerting
- Build reusable automation frameworks to standardize workflows
- Optimize scripts for performance, reliability, and error handling
Titan MFT Integration & Orchestration
- Configure and support Titan MFT workflows including:
o SFTP job triggers
o Event-based automation
o File movement and routing
- Integrate PowerShell scripts with Titan workflows
- Implement logging, tracking, and retry logic
- Support secure file transfers (internal and external partners)
Data Processing & Validation
- Validate inbound and outbound files for:
o Record counts
o Required fields
o Formatting standards
- Build reconciliation processes between:
o Source systems
o Vendor outputs
o Internal reporting (SQL-based where applicable)
- Support audit and compliance reporting
System Integration & Development
- Develop lightweight applications or scripts using:
o PowerShell (primary)
o Python (optional)
o SQL (queries, stored procedures)
o APIs (email, SMS, secure delivery platforms)
o SFTP systems
o Internal databases (SQL Server)
Monitoring, Logging & Support
- Implement logging and monitoring for all automation jobs
- Troubleshoot failures and performance issues
- Perform root cause analysis and document resolutions
- Provide on-call or escalation support as needed
Compliance & Documentation
- Document all workflows, scripts, and configurations
- Ensure processes align with:
o HIPAA
o SOC 2 controls
o Internal audit requirements
- Maintain audit trails and change documentation
- Follow secure coding and data handling practices
Required Skills & Experience
Technical Skills
- Strong experience with PowerShell scripting (core requirement)
- Experience with SFTP/MFT platforms (Titan preferred)
- Experience working with Windows Server environments
- SQL experience (queries, data validation, reporting)
- File handling experience (CSV, TXT, XML, JSON)
Platform / Tools Experience (Preferred)
- Experience with Uluro or similar document composition platforms
(e.g., GMC Inspire, Quadient, SmartCOMM, Planet Press, etc.)
o Secure file transfer systems
o Workflow automation tools
o API integrations
Operational & Problem-Solving Skills
- Strong troubleshooting and debugging skills
- Ability to translate business requirements into technical workflows
- Attention to detail with data accuracy and validation
- Ability to manage multiple workflows and priorities
Compliance Awareness (Preferred)
- Experience working in HIPAA-regulated environments
- Understanding of:
o Data privacy and security
o Audit logging requirements
o Secure transmission standards
Education & Experience
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2–5+ years in:
o Automation development
o Systems integration
o Technical operations
Nice-to-Have Skills
- Experience with Titan MFT / Titan SFTP
- Experience with print and mail workflows
- Experience with email/SMS delivery systems
- Familiarity with Nutanix / VMware environments
- Experience with Crystal Reports
- Basic networking knowledge (firewalls, ports, protocols)
Key Success Metrics (KPIs)
- Reduction in manual processing tasks
- Automation job success rate (%)
- Time to resolve failures
- Accuracy of data processing and reconciliation
- Audit readiness and documentation completeness
Work Environment
- Hybrid work model with secure remote access (VPN + RDS)
- Collaboration with:
o Internal operations teams
o External vendors (MSPs, print partners)
o Compliance and audit teams
Time Allocation & Functional Breakdown (Estimated)
The following represents the expected allocation of time across core responsibilities. Actual distribution may vary based on project phase (build vs. steady-state operations).
Function / Responsibility Area Estimated % of Time Details
Uluro Configuration & Document Mapping 30% Configuring UCompose/USetup, mapping data to outputs, troubleshooting rendering and logic issues
PowerShell Automation Development 20% Building, enhancing, and maintaining scripts for validation, transformation, reporting, and automation logic
Titan MFT Workflow Integration 15% Creating and maintaining SFTP workflows, triggers, orchestration, and integrating PowerShell jobs
Data Validation & Reconciliation 10% File validation, record count checks, reconciliation between source, internal systems, and vendors
Monitoring, Troubleshooting & Support 10% Investigating job failures, performance issues, and resolving production incidents
System Integration & Development (APIs, SQL, etc.) 5% Supporting integrations with email/SMS platforms, databases, and external systems
Documentation & Compliance (HIPAA, SOC 2) 5% Maintaining documentation, audit trails, and ensuring compliance with security and regulatory requirements
Collaboration & Vendor Coordination 5% Working with internal teams, MSPs, print vendors, and clients as needed
