Company Summary:
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary:
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities:
Candidates must be willing to participate in at least one in-person interview.
The Application Delivery & Strategy team at DISH requires a highly motivated Business Operations Analyst to drive agent application strategy. This role addresses the critical challenge of defining and managing end-to-end business requirements for the real-time software applications that customer support agents rely on to assist users. By bridging the gap between diverse business stakeholders and IT delivery teams, this position ensures that new strategic initiatives for TV and OnTech operations launch seamlessly. Success in this role depends on streamlining complex workflows, resolving ambiguities in operational processes, and directly aligning front-line agent tools with overall business growth.
Define and manage end-to-end business requirements for customer-facing agent applications to ensure accurate, high-quality, and timely IT delivery
Collaborate with multiple business and IT stakeholders throughout the project lifecycle to align technical solutions with TV and OnTech business objectives
Research, analyze, and optimize existing user experience processes to proactively identify and implement system enhancement opportunities
Leverage AI-driven productivity tools to accelerate requirement drafting, synthesize stakeholder feedback, and improve documentation efficiency
Achieve departmental OKRs by reducing requirement churn and improving post-launch agent adoption metrics across high-priority initiatives
Skills, Experience and Requirements:
Ability to question deeply personal and organizational frameworks of thought to formulate objective, logical, and evidence-based conclusions
Strong skills in communicating constructively, collaborating across teams, and confidently challenging the status quo to advocate for optimal solutions
Excellent organization and time management capabilities to prioritize and navigate multiple high-priority projects within ambiguous environments
Data interpretation and analytical skills to recognize weaknesses in arguments, identify system flaws, and improve end-to-end user experiences
AI Literacy and the ability to apply modern AI applications to enhance daily workflows, analyze operational data, and draft high-quality documentation
Critical experience in managing project requirement lifecycles, translating complex business processes into structured documentation, and supporting fast-paced launch initiatives
Minimum Education: Bachelor’s Degree in Business, Information Technology, Project Management, or a related field (or equivalent professional experience)
Minimum Experience: 4 years of experience in project management, business analysis, or business operations.
Required Technical Skills:
Business requirements gathering and structured documentation design
Process mapping and end-to-end workflow analysis
Cross-functional stakeholder coordination and project lifecycle management
Visa sponsorship not available for this role
Benefits:
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact
[email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Range: USD $63150.00 - $80000.00 / Year
