Top 1 Guest service agent Jobs in La Grande, Or

Front Desk Associate
America's Best Value Sandman Inn —La Grande, OR
- $14.75 an hour
- 8 hour shift
- Computer literacy
- Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
10h

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Front Desk Associate

America's Best Value Sandman Inn -
La Grande, OR

Quick Apply

Job Details

Full-time
$14.75 an hour
10 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount

Qualifications

Computer operation
Filing
High school diploma or GED
Attention to detail
Desktop applications
Productivity software
Time management

Full Job Description

A front desk agent performs receptionist and customer service work for a hotel, helping to represent a business in the best way possible. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company.

Position Description

A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company.

Essential Duties and Responsibilities of a Front Desk Agent

Welcomes customers and guests.
Answers phone calls.
Reads and responds to company emails.
Assists customers in making reservations.
Maintains schedules and reservation records.
Processes visitor check-in and checkout information at hotels.
Assigns rooms and suites to guests.
Draws up and reviews customer billing statements.
Processes customer and guest payments.
Keeps work space clean and orderly.
Sends and receives faxes.
Files guest records.
Performs other miscellaneous clerical duties as necessary.
Resolves customer issues and complaints.
Transfers calls to relevant staff or departments.
Refers customers and guests to management when necessary.
Provides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town.

Describes details of services and amenities to visitors.

Required Knowledge, Skills and Abilities
Demonstrates excellent interpersonal skills.
Communicates clearly and effectively.
Works well with other hotel and resort staff to optimize guest experience.
Maintains friendly, professional, and outgoing demeanor.
Exhibits strong organizational and time management skills.
Pays close attention to detail.
Responds calmly and efficiently in stressful situations.
Responds politely to difficult or angry customers.
Is capable of multitasking on an ongoing basis.
Demonstrates familiarity with basic Microsoft computer programs.
Possesses excellent phone etiquette.
Has ability to remember names and faces in order to make guests feel particularly welcome.
Is familiar with the specific details of the company’s mission and goals.

Education and Experience
High school diploma of GED preferred.
Experience in customer service field preferred.
Brief customer service training required prior to start date.

Work Environment

Time will be spent at a front desk or concierge station in a lobby.
Typical workdays are 8 hours, but shifts may vary from night to day.
The majority of working hours will be spent interacting with guests.
Additional time will be spent in an employee office setting
Light physical activity such as walking and minor lifting is required with laundry

An Equal Opportunity Employer

Pay: $14.75 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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Front Desk Associate

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