Top 1029 Director of Jobs in La Jolla Ca

Director, Oncology Customer Experience Operations
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Director of Membership
La Jolla Beach & Tennis Club, Inc. —La Jolla, CA
- $175,000 - $200,000 a year
- Full-time
- Background check
- In-person
- Senior level
- Relocation assistance
- Health insurance
Quick Apply
Director of Culinary Research and Development for CH Projects
Busy Restaurant, part of growing group —San Diego, CA
- $120,000 a year
- Full-time
- Mentoring
- In-person
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Sales and Marketing Director
Ivy Park at La Jolla —San Diego, CA
- $39 - $41 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Store discount
- COVID-19 protective measures
Quick Apply
10d
Executive Director
Medical Oncology Associates of San Diego —San Diego, CA
- $175,000 - $200,000 a year
- Full-time
- Background check
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Director of Student Belonging
Francis Parker School —San Diego, CA
- $100,000 - $125,000 a year
- Online Application
- School experience
- Bachelor's degree
- Classroom experience
- Health insurance
- Dental insurance
Deputy Director, Parks and Recreation
County of San Diego —San Diego, CA
- $160,000 - $178,000 a year
- Full-time
- Military encouraged
- Senior level
- Leadership
11d
Assistant Director, Residency Programs - Part Time - San Diego
Scripps Health —San Diego, CA
- $118.42 - $171.69 an hour
- Part-time
- Medicine
- Internal Medicine
- Inpatient
Director, Admissions and Records
San Diego Community College District —San Diego, CA
- $9,456.53 - $15,403.70 a month
- Overtime
- Office
- 3 years
- University
- Health insurance
- Dental insurance
Director of Programs
Coastal Roots Farm —Encinitas, CA
- $80,000 - $100,000 a year
- Full-time
- 7 years
- Writing skills
- Public speaking
Director, Brand & Social Media
Petco —San Diego, CA
- $160,400 - $265,800 a year
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
- Health insurance
- 401(k)
Assistant Director of Public Works for Utilities
City of Poway, CA —Poway, CA
- $204,851.09 - $248,997.63 a year
- Full-time
- Office
- Administrative experience
- Contracts
- AD&D insurance
- Disability insurance
Director of Operations
Courtyard by Marriott San Diego Downtown —San Diego, CA
- $115,000 - $125,000 a year
- Weekends as needed
- Sales
- Hotel
- Senior level
Senior Director, People & Culture
Salk Institute for Biological Studies —San Diego, CA
- $180,000 - $210,000 a year
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Director of Partnerships and e3 Life Plan
e3 Civic High —San Diego, CA
- $95,000 - $115,000 a year
- Full-time
- 18 years or older
- High school
- English
- 403(b) matching
- Disability insurance
Quick Apply
Director Strategy & Head Office - Golf
Adidas —Carlsbad, CA
- $151,100 - $195,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Writing skills
- Paid parental leave
- Health savings account
3d
Director of Product Quality
Werfen —San Diego, CA
- $200,000 - $240,000 a year
- Online Application
- Bachelor of Science
- Engineering
- Analysis skills
Director of Information Technology Services
City of Chula Vista, CA —Chula Vista, CA
- $18,390.04 - $268,238.00 a year
- Full-time
- Senior level
Hotel and Park Director Of Operations
One Source Housekeeping Solutions —San Diego, CA
- $110,000 - $125,000 a year
- Weekends as needed
- 7 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
4d
Associate Director of Food & Beverage
L'Auberge Del Mar, a Noble House Resort —Del Mar, CA
- $100,000 - $125,000 a year
- Bar
- 5 years
- Research
- Free parking
- Paid holidays
12d

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Director, Oncology Customer Experience Operations

Hologic -
San Diego, CA

Apply Now

Job Details

Full-time
$151,200 - $268,800 a year

Qualifications

HIPAA compliance
Management
Managing teams in a customer support role
HIPAA
Frontline customer support management
Managing clients in a customer support role
Team development
Bachelor's degree
Leading team collaboration initiatives
Computer skills
CRM system proficiency
Team motivation (leadership skill)
Team building

Full Job Description

Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?

We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.

This is a fully onsite role in San Diego, CA.

What You'll Do:

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:

A Bachelor’s degree in a relevant field.
At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
A track record of building and leading teams, crafting processes, and implementing technology enhancements.
A high-speed, agile approach to a fast-paced, deadline-driven work environment—flexibility, resourcefulness, and efficiency are your strengths.
Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:

You’ll be at the heart of a team that values bold ideas and is passionate about making a real difference in people’s lives.
We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you’re up for the challenge? Join us in shaping a customer experience that’s as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!

The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-RF1 #Director-level

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Apply Now

Refine Your Search

director of jobs in la jolla ca

Director, Oncology Customer Experience Operations

Director of Membership

Director of Culinary Research and Development for CH Projects

Sales and Marketing Director

Executive Director

Director of Student Belonging

Deputy Director, Parks and Recreation

Assistant Director, Residency Programs - Part Time - San Diego

Director, Admissions and Records

Director of Programs

Director, Brand & Social Media

Assistant Director of Public Works for Utilities

Director of Operations

Senior Director, People & Culture

Director of Partnerships and e3 Life Plan

Director Strategy & Head Office - Golf

Director of Product Quality

Director of Information Technology Services

Hotel and Park Director Of Operations

Associate Director of Food & Beverage

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