Top 942 Center supervisor Jobs in La Mesa, Ca

Supervisor Call Center
Family Health Centers of San Diego —San Diego, CA
- $70,304.00 - $78,213.50 a year
- Full-time
- Spanish
- Clean driving record
- English
- Vision insurance
Quick Apply
Customer Service Representative - Diving
Johnson Outdoors SCUBAPRO —El Cajon, CA
- $21.50 - $28.35 an hour
- Hybrid work
- Microsoft Excel
- Computer literacy
- Office
- Profit sharing
- Disability insurance
9d
Recreation Supervisor III
City of Chula Vista, CA —Chula Vista, CA
- $7,259.05 - $8,823.43 a month
- Weekends as needed
- Inventory management
- English
- Mid-level
3d
Admin Assistant - SCMG - Spectrum Center Blvd - Day - Full Time
Sharp HealthCare —San Diego, CA
- $30.37 - $42.51 an hour
- 8 hour shift
- Research
- Mid-level
- Office
Admin Assistant - SRN - Spectrum Center Blvd - Day - Per Diem
Sharp HealthCare —San Diego, CA
- $33.40 - $46.76 an hour
- 8 hour shift
- Research
- Mid-level
- Office
12d
Center Supervisor
Biolife Plasma Services —Lemon Grove, CA
- $27.60 - $37.95 an hour
- Full-time
- CPR Certification
- Ability to walk for extended periods
- BLS Certification
- Paid holidays
- Disability insurance
Imaging Services Supervisor
UC San Diego Health —San Diego, CA
- $58.91 - $113.89 an hour
- 10 hour shift
- Pass drug screening
- 3 years
- Supervising experience
10d
POLICE DISPATCHER
City of National City, CA —National City, CA
- $6,412.27 - $7,794.15 a month
- Weekends as needed
- Customer service
- English
- High school diploma or GED
13d
Mentor in San Diego
The Camden Center —San Diego, CA
- $50 an hour
- Part-time
- Mentoring
- Budgeting
- Entry level
Quick Apply
Patient Safety Supervisor
UC San Diego Health —San Diego, CA
- $58.91 - $113.89 an hour
- 8 hour shift
- Nursing
- Writing skills
- Pass drug screening
10d
X-Ray Technologist
ERP International, LLC —San Diego, CA
- $50 - $60 an hour
- Online Application
- Background check
- Anatomy knowledge
- BLS Certification
- Health savings account
- Paid holidays
Quick Apply
Hybrid BCBA (Board Certified Behavior Analyst)
Creative Solutions for Hope —Mission Valley, CA
- $95,000 - $100,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- Mileage reimbursement
- Paid holidays
Quick Apply
Faculty Support Supervisor
California Western School of Law —San Diego, CA
- $28 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
- AD&D insurance
Quick Apply
9d
Dietary Supervisor
Lemon Grove Care & Rehabilitation Center —Lemon Grove, CA
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Registered Dietitian
Lemon Grove Care & Rehabilitation Center —Lemon Grove, CA
- $80,000 - $90,000 a year
- Full-time
- Background check
- Skilled nursing facility
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Registered Nurse Manager - NCSH Residential
Health Right 360 —San Diego, CA
- $126,000 - $136,500 a year
- Full-time
- Background check
- Nursing
- Addiction Medicine
- Commuter assistance
- Paid holidays
Quick Apply
Paraprofessional
Scoot Education —San Diego, CA
- Up to $26 an hour
- Temporary
- Background check
- School experience
- Classroom
- Paid training
- 401(k)
Quick Apply
Insurance Unit Manager/Supervisor
GEICO —Poway, CA
- $77,900 - $133,250 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
Wellness Attendant
Rancho Valencia Resort & Spa —Rancho Santa Fe, CA
- Weekends as needed
- English
- High school diploma or GED
- Travel
Quick Apply
Clinical Supervisor - ECOP
SAN DIEGO CENTER FOR CHILDREN —San Diego, CA
- $82,000 - $90,000 a year
- Full-time
- LMFT
- Spanish
- Licensed Clinical Social Worker
- 403(b) matching
- Health insurance
Quick Apply

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Supervisor Call Center

Family Health Centers of San Diego -
San Diego, CA

Quick Apply

Job Details

Full-time
$70,304.00 - $78,213.50 a year

Benefits

Vision insurance

Qualifications

Spanish
Customer communication
Employee relationship building
English
High school diploma or GED
Driver's License

Full Job Description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

In support of Call Center leadership, ensure the Call Center is functioning at the highest level in providing outstanding customer service related to telephone calls received. Provide Call Center metrics in monitoring call volume and call quality. Support departmental goals and targets to meet quality customer service levels.

General Job Description:

Job Roles

Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.
Coach and counsel staff and administer appropriate disciplinary action in a timely manner.
Complete employee performance evaluations in a timely manner using data to demonstrate staff adherence to call center standards, productivity standards and customer service standards.
Create and implement call center staff training.
Participate in the development and implementation of overall Call Center policies and procedures.
Create and update ad-hoc reporting to leadership in support of productivity, process improvement, and reporting.
Determine appropriate measures of quality and service to include performance indicators, productivity/service standards and trends. Closely monitor call volume to ensure low abandonment rate, maximize customer satisfaction, and ensure strong network adequacy.
Ensure staff manage each call received in a pleasant, professional, and helpful manner.
Ensure staff receive all new hire and annual training on time.
Ensure staff scheduling and staffing levels support call volume and operational requirements.
Respond to escalated customer related issues resulting in successful solutions and customer experience.
Demonstrate professionalism in all interactions, internal and external, while consistently guiding staff in providing exemplary customer service.
Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

High school diploma or GED equivalent required.
Bachelor’s degree preferred.
Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

At least 1 year of experience in a supervisor or lead role preferred.
2 years of experience working in a call center environment or in a healthcare related field required.
Or equivalent combination of education and experience that provide the skills, knowledge, and ability to perform the essential job duties.
Knowledge of supervisory practices and techniques including performance management and employee development. Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds.
Ability to maintain good working relationships with employees, coworkers, and departments.
Bilingual in Spanish/English required.
Possess critical thinking and problem-solving skills.
Ability to communicate effectively at all levels of the organization.
Good written and verbal communication skills.
Strong skills in computer applications and software, including MS Office, Electronic Health Records, health information exchanges, and others.

#IndCallCenter

We are excited to share that the salary range for this position is:

70,304.00 - 78,213.50

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Quick Apply

Refine Your Search

center supervisor jobs in la mesa, ca

Supervisor Call Center

Customer Service Representative - Diving

Recreation Supervisor III

Admin Assistant - SCMG - Spectrum Center Blvd - Day - Full Time

Admin Assistant - SRN - Spectrum Center Blvd - Day - Per Diem

Center Supervisor

Imaging Services Supervisor

POLICE DISPATCHER

Mentor in San Diego

Patient Safety Supervisor

X-Ray Technologist

Hybrid BCBA (Board Certified Behavior Analyst)

Faculty Support Supervisor

Dietary Supervisor

Registered Dietitian

Registered Nurse Manager - NCSH Residential

Paraprofessional

Insurance Unit Manager/Supervisor

Wellness Attendant

Clinical Supervisor - ECOP

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