Top 176 Help desk Jobs in La Vergne, Tn

IT Support Analyst II
HCTec —Brentwood, TN
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
NOC Tier I Engineer
Inceed —Nashville, TN
- $28 - $31 an hour
- On call
- Hybrid work
- Mid-level
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
11d
Service Desk Analyst II - 2nd Shift
HCTec —Brentwood, TN
- From $17 an hour
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Support Associate II, IT Supply Chain
Amazon.com Services LLC —Antioch, TN
- $21.15 - $36.49 an hour
- Full-time
- Mid-level
- Windows
- Java
- Paid parental leave
- Health insurance
12d
Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
IT Support Technician
Atmos Energy —Franklin, TN
- Full-time
- Computer literacy
- Mid-level
- Office
Client Support Desk Analyst
defi AUTO LLC —Nashville, TN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
7d
Desktop Support Technician
Ovation Workplace Services Inc —Murfreesboro, TN
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
System Support Analyst I - Smyrna, TN
Hunter Fan —Smyrna, TN
- Computer science
- Computer Science
- Customer service
Quick Apply
IT Help Desk Analyst - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Call employer
- Office
- Ability to lift 50 pounds
- In-person
Quick Apply
Help Desk Analyst - Franklin, OH
Software Technology Inc —Franklin, TN
- Mid-level
- Windows
- Travel
Quick Apply
Help Desk Analyst
Brown and Caldwell —Nashville, TN
- $51,000 - $64,000 a year
- On call
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
21h
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Murfreesboro, TN
- $21.15 - $33.99 an hour
- Full-time
- Mid-level
- Windows
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
1d
IT Technician / Network Administrator / Help Desk Technician
Logical Pros —Brentwood, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
Contour —Smyrna, TN
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Disability insurance
- Dental insurance
Quick Apply
End-User Support Technician
Stewart Title Guaranty Company —Brentwood, TN
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Help Desk Admin Assistant
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
Quick Apply
IT Support Specialist
Expedite Software Services —Nashville, TN
- $26 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
Quick Apply
8d
Help Desk Agent
Software Technology Inc —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply

I want to receive the latest job alert for help desk in la vergne, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near la vergne, tn

IT Support Analyst II

HCTec -
Brentwood, TN

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Confidential information handling
Smartphone (troubleshooting support)
Wireless networking
Professional ethics
Meraki
In-person customer service
Employee relationship building
Microsoft Exchange
Windows
Sonicwall
Microsoft Office
Network infrastructure
Driver's License
Internal employee customer service
Computer management
Customer engagement
VMware
Network routing
Desktop administration
Cross-functional collaboration
Active Directory management
Mobile devices
Database software proficiency

Full Job Description

POSITION SUMMARY

The IT Support Analyst is responsible for providing timely and enthusiastic remote helpdesk and occasional onsite support for HCTec’s comprehensive managed services clients. This role will also provide IT support for all of HCTec’s internal IT needs. IT support will consist of handling customer and employee queries, troubleshooting and diagnosing IT issues.

Customer Service and Communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments – all within a structure that is extremely fast-paced and demanding. Organizational skills are critical to handle the prioritization of workload while simultaneously being able to effectively manage customer expectations to ensure 100% satisfaction. The candidate serves as the face of HCTec to its customers and therefore must hold themselves to the highest ethical and professional standards. This position will report to the firm’s Vice President of Technical Services.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

· Review and Resolve IT Helpdesk Requests

o This is the customer service portion of the job. IT Support Analysts are the “face” of the helpdesk. If someone from another department needs IT, it is IT Support Analysts who answer the call. This duty takes patience and good communication skills.

o Must be able to set appropriate expectations for walk up requests that may be initiated while on-site at a client location

o Follows through with users whose issues are not closed on initial contact – which may include additional communication to the user, a supervisor, or other support areas within the team

o Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via the HCTec ticketing system.

o Ensure customers receive prompt, accurate and courteous service

· Allocation and Maintenance of IT Equipment

o IT Support Analysts are responsible for setting up all hardware and ensuring said hardware is connected to the network and working properly. It is the IT Support Analysts responsibility to issue this equipment, as well as diagnose and repair any malfunctions.

o Setup new computers and users along with basic user training

o Perform VOIP troubleshooting and setup

· Diagnose Hardware and Software Issues

o When something goes wrong, it is the IT Support Analysts who are the first line of defense. They are responsible for performing an initial diagnosis of the issue and documenting their findings. Then, they formulate and execute a strategy to fix the issue.

· Prioritize and Escalate Issues as Necessary

o Some issues are more pressing than others. It is up to IT Support Analysts to prioritize issues based on severity and immediacy. Some problems they won’t have the expertise to

solve and must escalate to the IT Engineering team.

ADDITIONAL INFORMATION:

Customer Focus

· Position serves both internal co-workers and HCTec Comprehensive Managed Services Clients

Confidentiality:

· Access to and/or works with sensitive and/or confidential information.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· Microsoft Certified Professional (MCP) or A+ Certified, preferred

· Experience with Microsoft (SQL Server, Exchange, Active Directory), Citrix, SonicWALL, Cisco, Meraki and VMware technologies

· Minimum of two (2) years customer service experience

· Significant experience configuring, maintaining, and troubleshooting all versions of Microsoft Windows operating system

· Office 365 Management

· Basic networking skills with experience in DNS, DHCP, Switching/Routing, and wireless technologies

· Experience with mobile device support (iPhone, Android, Windows Mobile)

· Must be a team player and build good working relationships across all functions

· Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

· Need to be flexible, adaptable, and possess creative problem-solving skills

· Must demonstrate strong written and verbal communication

· Ability to work late shift and/or on-call rotation

· Ability to bend, stoop & carry at least 50lbs

· Insurable driving record, current driver license and reliable transportation

· 2 Year Associates or Bachelor’s degree in Information Technology or 3 years’ equivalent experience is required.

INDCORP

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Windows: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in la vergne, tn

IT Support Analyst II

NOC Tier I Engineer

Service Desk Analyst II - 2nd Shift

IT Support Associate II, IT Supply Chain

Technical Support Specialist

Service Desk Analyst

IT Support Technician

Client Support Desk Analyst

Desktop Support Technician

System Support Analyst I - Smyrna, TN

IT Help Desk Analyst - Nashville, TN/On-Site

Help Desk Analyst - Franklin, OH

Help Desk Analyst

IT Support Associate II, Ops Tech Solutions (OTS)

IT Technician / Network Administrator / Help Desk Technician

IT Support Specialist

End-User Support Technician

Help Desk Admin Assistant

IT Support Specialist

Help Desk Agent

I want to receive the latest job alert for help desk in la vergne, tn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected