Top 66 Technology manager Jobs in Lacey, Wa

IT Service Delivery Manager
Confidential —Tacoma, WA
- From $90,000 a year
- Full-time
- Management
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
4d
Information Technology Manager
Pierce Transit —Lakewood, WA
- $165,919.57 - $209,941.19 a year
- Online Application
- Background check
- Computer Science
- Customer service
- Wellness program
- Paid holidays
Retail Banking Product Manager - AI Trainer
DataAnnotation —Tacoma, WA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Master's degree
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Manager - Cyber Resilience
CVS Health —Olympia, WA
- $83,430 - $222,480 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Application Support Manager
PSW —Olympia, WA
- $110,000 - $140,000 a year
- Full-time
- Computer Science
- 5 years
- HIPAA
- Health savings account
- Disability insurance
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IT Project Manager
State of Washington Office of Financial Management —Olympia, WA
- $124,000 - $155,000 a year
- Online Application
- Customer service
- Writing skills
- ERP systems
- Paid holidays
- Health insurance
4d
Assistant Director of TSD Infrastructure Services (IT Policy & Planning – Senior Manager)
State of Washington Dept. of Transportation —Lacey, WA
- $115,008 - $154,646 a year
- Online Application
- Hybrid work
- Azure
- System design
- Driver's License
- Paid holidays
- Tuition reimbursement
6d
Senior Manager - Software Development Engineering
CVS Health —Olympia, WA
- $106,605 - $284,280 a year
- Full-time
- Azure
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Senior Program Manager
DCS Corp —Joint Base Lewis McChord, WA
- Management
- Supervising experience
- 1 year
Product Manager
Advanced Monitored Caregiving Inc. —Olympia, WA
- $110,000 - $135,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
14d
Program Manager
ValidaTek, Inc. —Tacoma, WA
- Hybrid work
- Background check
- Computer Science
- Master's degree
Quick Apply
IT Manager
Little Creek Casino Resort —Shelton, WA
- Full-time
- Computer science
- Computer Science
- System design
- Opportunities for advancement
Quick Apply
14d
Senior Digital Product Design Accessibility Program Manager
Banner Health —Olympia, WA
- $50.12 - $83.54 an hour
- Full-time
- Remote
- Bachelor's degree
- Quality control
- Mentoring
Operations Training Manager (Remote)
SOLV Energy, LLC —Olympia, WA
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
7d
Senior Business Systems Analyst Supervisor
State of Washington Employment Security Department —Olympia, WA
- $94,620 - $127,248 a year
- Online Application
- 7 years
- Azure
- Computer Science
- Flexible schedule
Implementation Consultant Senior Manager
Intuit —Olympia, WA
- $131,000 - $221,500 a year
- 7 years
- CPA
- Mentoring
Junior Project Manager
DCS Corp —Joint Base Lewis McChord, WA
- Bachelor of Science
- Mid-level
- Business
Project Manager Installation
Securitas Technology Corporation —Lakewood, WA
- $83,000 - $100,000 a year
- Bachelor's degree
- Conflict management
- Mentoring
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17h
Senior Manager, Data Engineering
Owens & Minor Medical Inc. —Olympia, WA
- $140,000 - $155,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 3 years
- Health savings account
- Disability insurance
Quick Apply
Graphic Designer/Usability Manager
ValidaTek, Inc. —Tacoma, WA
- Hybrid work
- Computer science
- Management
- Computer Science
Quick Apply

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IT Service Delivery Manager

Confidential
Tacoma, WA

Quick Apply

Job Details

Full-time
From $90,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

ConnectWise
Management
IT service management
Computer management

Full Job Description

Position Overview

MSP Experience is required

We are seeking an accomplished IT Service Delivery Manager to oversee the effective delivery of IT support services to our clients, over various industries. This role is responsible for ensuring the reliability, performance, and continuous improvement of end-user and infrastructure support services. The successful candidate will demonstrate strong leadership capabilities, technical expertise, and a commitment to customer service excellence.

Primary Responsibilities

Direct and manage IT support operations, including desktop, hardware, and network services.
Ensure timely and effective resolution of technical issues across Windows, macOS, and other environments.
Oversee endpoint management activities, including system updates, software issue resolution, and hardware maintenance.
Maintain the operational integrity of network infrastructure, including LAN, VPN, firewall, and related systems.
Utilize IT service management platforms (such as ConnectWise) to manage incidents, requests, and service workflows.
Oversee all customer projects to ensure that they are on time, within budget and profitable.
Collaborate with cross-functional teams to ensure stability, scalability, and performance of IT systems.
Establish, monitor, and refine service delivery standards, operational procedures, and support metrics.
Monitor application performance and address issues impacting enterprise productivity tools, including Microsoft Office and related platforms.
Develop and maintain comprehensive documentation for processes, configurations, and support procedures through IT Glue.
Provide regular reporting and clear communication to stakeholders regarding service performance, risks, and improvement initiatives.

Qualifications and Experience

Demonstrated experience in MSP IT service delivery and technical support roles with responsibility for hardware, software, and network operations.
Strong knowledge of enterprise IT infrastructure, including operating systems, networking technologies, security controls, and VPN solutions.
Experience working with ITSM and ticketing platforms such as ServiceNow, BMC Remedy, ConnectWise or Jira.
Experience with IT Glue and the optimization of same.
Proven ability to lead and manage technical teams while maintaining service quality in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to present technical information to non-technical audiences.
Familiarity with desktop support operations, operating system management, and software deployment processes.

This position offers the opportunity to lead a critical IT function within a structured, performance-driven organization focused on operational excellence.

Pay: From $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

How many years of ConnectWise experience do you have?
Do you have Managed Service Provider (MSP) Experience?
How many years of MSP Leadership experience do you have?
Have you managed projects from start to close out?
Do you now, or will require in the future, employment sponsorship?
What is your salary requirement?

Work Location: In person

Quick Apply

Refine Your Search

technology manager jobs in lacey, wa

IT Service Delivery Manager

Information Technology Manager

Retail Banking Product Manager - AI Trainer

Manager - Cyber Resilience

Application Support Manager

IT Project Manager

Assistant Director of TSD Infrastructure Services (IT Policy & Planning – Senior Manager)

Senior Manager - Software Development Engineering

Senior Program Manager

Product Manager

Program Manager

IT Manager

Senior Digital Product Design Accessibility Program Manager

Operations Training Manager (Remote)

Senior Business Systems Analyst Supervisor

Implementation Consultant Senior Manager

Junior Project Manager

Project Manager Installation

Senior Manager, Data Engineering

Graphic Designer/Usability Manager

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