Top 15 Associate help desk specialist Jobs in Lacey Wa

Associate Help Desk Specialist
PSW —Olympia, WA
- $53,600 - $60,100 a year
- Overtime
- Microsoft Outlook
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
IT Support Specialist
Verus Aerospace —Tacoma, WA
- $80,168.40 - $100,000.00 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Pro Customer Service/Sales
Home Depot —Lacey, WA
- $18.50 - $20.00 an hour
- Full-time
- Entry level
- Commercial
- Profit sharing
- Paid parental leave
Program Specialist 2 - BEdA
Tacoma Community College —Tacoma, WA
- $45,924 - $61,332 a year
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- AD&D insurance
- Paid holidays
6d
Front Desk Associate, Galbraith Tennis Center
United States Tennis Association-Pacific Northwest Section —Tacoma, WA
- $18 an hour
- Part-time
- Background check
- CPR Certification
- Ability to lift 50 pounds
Quick Apply
Building Products Merchandiser
Orepac Holding Company —Tacoma, WA
- From $23 an hour
- Full-time
- Background check
- Writing skills
- Merchandising
- Health savings account
- Paid holidays
Quick Apply
Salon Customer Experience Specialist - Tacoma Mall
JCPenney —Tacoma, WA
- $17.25 - $21.57 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
Nurse (Clinical/ Medical -Surgical)
US Military Treatment Facilities under DHA —Tacoma, WA
- $107,067 - $139,196 a year
- Online Application
- Background check
- Nursing
- Heavy lifting
5d

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Associate Help Desk Specialist
PSW —Olympia, WA
Associate or bachelor’s degree in information technology, computer science, information security, or a related STEM field (completed or in progress).
$53,600 - $60,100 a year
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Associate Help Desk Specialist

PSW -
Olympia, WA

Quick Apply

Job Details

Full-time
$53,600 - $60,100 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Summary / Objective: The Help Desk Specialist provides technical support to employees across hardware, software, identity, and access-related technologies, ensuring reliable and secure IT service delivery. This role serves as a key point of contact for incoming IT support requests and is responsible for diagnosing and resolving issues of varying complexity, restoring service when possible, documenting incidents and resolutions, and coordinating escalation when advanced expertise or cross-functional intervention is required. While the role participates in request intake, it extends beyond basic troubleshooting through independent problem resolution, effective handoff management, and ownership of issues through completion.The Help Desk Specialist plays a critical role in the day-to-day operation of IT services, contributing to timely issue resolution, accurate documentation, knowledge sharing, and a consistently positive end-user experience. The position requires sound technical judgment, strong customer service skills, and the ability to work effectively across teams to support operational stability and continuous improvement.

Essential Functions:

Demonstrate a proactive mindset and commitment to continuous learning
Prioritize the end user experience while balancing operational, security, and policy requirements
Serve as a primary point of contact for employees seeking technical assistance via phone, email, ticketing system, and limited in person support
Provide on site and remote desktop support for employee workstations and end user technologies
Troubleshoot and resolve issues related to:
Windows operating systems
Microsoft 365 applications (Outlook, Teams, OneDrive, Office)
User account access, password resets, and new user onboarding
Printers, scanners, and standard peripherals
Network and internet connectivity issues within a defined support scope
Install, configure, maintain, and replace end user hardware and software in accordance with established standards
Provide support for mobile devices using iOS and Android platforms
Accurately document, track, update, and manage incidents and service requests within the IT service management system
Follow established IT security policies, troubleshooting procedures, and best practices, escalating issues appropriately based on complexity, risk, or impact
Communicate clearly and consistently with end users regarding issue status, resolution steps, and expectations
Maintain and contribute to documentation related to common issues, troubleshooting steps, and support procedures
Participate in on call rotations, including evenings, weekends, and holidays as required
Maintain professionalism, punctuality, and adherence to departmental policies
Maintain a clean, organized, and professional work environment
Perform other related duties as assigned in support of IT operations

Associate Specialists focus on developing foundational technical and operational skills while delivering reliable frontline support under guidance.

Perform routine troubleshooting and support tasks with structured guidance and oversight
Resolve common, well-documented issues using established procedures and knowledge base resources
Accurately document incidents, actions taken, and resolutions within the ticketing system
Identify issues that exceed defined scope and escalate appropriately to higher-tier support
Assist with workstation setups, equipment deployments, and end-user onboarding activities
Participate in training and skill development to expand technical and troubleshooting capabilities
Demonstrate professional communication skills and a customer-focused approach to support

Knowledge/Skills/Abilities:

Strong customer service orientation with the ability to interact professionally, respectfully, and effectively with both technical and non technical users
Working knowledge of Windows desktop operating systems, Microsoft Office and Microsoft 365 applications, and common PC hardware components and peripherals used in enterprise environments
Ability to follow written procedures and apply logical, methodical troubleshooting processes to diagnose and resolve technical issues
Strong written, verbal, and interpersonal communication skills, including the ability to translate technical information into clear, user appropriate language
Strong organizational and time management skills with attention to detail and accuracy
Ability to prioritize tasks and manage multiple support requests simultaneously across multiple channels, including phone, ticketing systems, email, and in person interactions
Ability to work independently with minimal supervision while collaborating effectively as part of a team
Ability to document technical issues, actions taken, and resolutions clearly and accurately within ticketing and documentation systems
Willingness and ability to learn new technologies, tools, and processes, and to retain and apply technical information over time
Ability to multitask and adapt to changing responsibilities, shifting priorities, and evolving operational needs with minimal supervision
Ability to exercise sound judgment in determining appropriate resolution steps and when escalation is required
Ability to maintain professionalism, discretion, and composure in a fast paced support environment

Required Education and/or Work Experience

High school diploma or equivalent required
0–2 years of experience in customer service, technical support, IT support, or a related field
Coursework, certification, or active enrollment in Computer Science, Information Technology, Information Security, or other STEM related fields preferred
Demonstrated interest in technology, troubleshooting, and end user support

Preferred Education and/or Work Experience:

Approximately two (2) years of end user technical support, customer service, or related experience
Associate or bachelor’s degree in information technology, computer science, information security, or a related STEM field (completed or in progress)
Students actively pursuing a relevant degree are strongly encouraged to apply
Entry level IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent coursework
Exposure to enterprise IT environments, including structured ticketing systems and standardized support processes
Interest in supporting users in regulated or security conscious environments, such as healthcare

Required Certificates, Licenses and Registrations:

None required

*PSW does not typically hire at the top of the pay range *

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Quick Apply

Refine Your Search

associate help desk specialist jobs in lacey wa

Associate Help Desk Specialist

IT Support Specialist

Pro Customer Service/Sales

Program Specialist 2 - BEdA

Front Desk Associate, Galbraith Tennis Center

Building Products Merchandiser

Salon Customer Experience Specialist - Tacoma Mall

Nurse (Clinical/ Medical -Surgical)

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