Top 4 It application specialist Jobs in Lafayette, La

IT Support Specialist
Global Data Systems Inc —Lafayette, LA
- Weekends as needed
- Word processing
- Basic math
- Mid-level
Quick Apply
IT SUPPORT SPECIALIST
Bluetide Communications —Broussard, LA
- $26 - $31 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
8d
Technical Support Specialist – Memphis
iConvergence —Lafayette, LA
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

IT Help Desk Technician
The Wright Group —Lafayette, LA
Job Type: Full time Experience level: College student desired or 4 years of IT help desk experience Schedule: Monday to Friday- 40 hours (can be flexible if…
Quick Apply
IS PC Technician 3
Franciscan Missionaries of Our Lady Health System —Lafayette, LA
Responds to telephone calls, email and team member requests for technical and applications support. Provides high-quality, consistent end user support services…

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it application specialist in lafayette, la

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it application specialist jobs near lafayette, la

IT Support Specialist jobs in Lafayette, LA

Technical Support Specialist jobs in Lafayette, LA

Peer Wellness Specialist jobs in Oregon

It Support Specialist jobs in Raleigh, NC

It Support Specialist jobs in Chicago, IL

It Specialist jobs in Chicago, IL

It Support Specialist jobs in Racine, WI

Online Chat Support jobs in Orlando, FL

It Support Specialist jobs in Grand Rapids, MI

Insurance Verification Specialist jobs in Dallas, TX

It Support Specialist jobs in Midland, TX

It Support Specialist jobs in Woodbridge, VA

Direct Support Professional jobs in Birmingham, AL

It Support Specialist jobs in San Diego, CA

It Support Specialist jobs in Beaverton, OR

It Support Specialist jobs in East Hanover, NJ

It Help Desk jobs in Atlanta, GA

Child Development Specialist jobs in New Jersey

Technical Support Specialist jobs in Rancho Cordova, CA

Customer Success Specialist jobs in Atlanta, GA

IT Support Specialist

Global Data Systems Inc -
Lafayette, LA

Quick Apply

Job Details

Full-time

Qualifications

Telecommunications network troubleshooting
Customer communication
Report writing
Database systems
Word processing
Spreadsheets
Basic math
Microsoft Exchange
Network infrastructure
Cisco routers/switches implementation
Internal employee customer service
Networking equipment (troubleshooting support)
Technical writing
IP networking
Productivity software
Root cause analysis
Telecommunications data network configuration

Full Job Description

Description:

Position Summary

Advocate for GDS customer and maintain overall ownership for customer-impacting service requests, problems and incidents during shift/rotation. Primary point-of-contact for communication between internal and external stakeholders regarding ongoing problems, initiatives and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Successfully communicate technical concepts to both technical and non-technical audiences.
Participate in basic and intermediate-level technical troubleshooting.
Provide quality customer service to internal and external customers including thorough and appropriate communication
Ability to understand AND follow GDS Policies, GDS Procedures, and GDS Processes
Work independently and with customers, peers, engineers and partner vendors to diagnose problems and attain resolution within designated Service Level Agreements (SLA).
Manage assigned tickets, activities, and projects and ensure all activity and time is properly and thoroughly documented.
Ensure the resolution of customer issues in accordance with SLA obligations while maintaining high levels of customer service feedback.
Ensure that required communication with customers regarding outages, updates, status changes, etc. are performed appropriately.
Participate in meetings for departmental, process, and project planning as required.
Provide reports for internal and external use as directed.
This role requires the possibility of working, days, nights, weekends, and holidays on a set schedule onsite at GDS office(s). This schedule is subject to change from time to time as business needs change.
Ability to prioritize tasks based on workload.
Educate internal and external users in the use of GDS offerings.
Other duties as assigned.

Requirements:

1+ year Telecommunications and/or NOC/Technical Support Center experience working within a SLA environment.
Associate’s degree (or equivalent training) in telecommunications or IT/networking support; familiarity with configuring and troubleshooting Cisco based networks; effective troubleshooting and analytical skills; OR an equivalent combination of education and experience.
Demonstrate and maintain basic to intermediate level knowledge and industry level certifications (where applicable). Ex: CompTIA Network / A+, CCST, and ITIL foundation certifications preferred.
Ability to take ownership, along with excellent customer service and interpersonal skills.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Spreadsheet software, Word Processing software, Active Directory Administration, Exchange Administration, Folder permissions, and any other software or application as deemed by business need
Must demonstrate the ability to multi-task in high stress situations while working in a fast-paced environment and maintain professionalism throughout.

Quick Apply

Refine Your Search

it application specialist jobs in lafayette, la

IT Support Specialist

IT SUPPORT SPECIALIST

Technical Support Specialist – Memphis

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it application specialist in lafayette, la

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected