Requirements: 5 years of previous customer service experience or related experience, Math Skills, Reliable person.
32 hours per week (Primarily Night Shift 11p.m till 8:00a.m - 8hour shift)
Weekdays, Weekends and Holidays are Required. The nature of the hotel business requires
flexibility in scheduling.
Key Functions:
1. Provides friendly customer service to all guests and coworkers. All employees
are required to greet and smile at each guest they encounter.
2. Represents the hotel to the guest throughout all stages of the guests hotel
experience including: reservations, check-in, in-house stay, check-out and any
follow up communications.
3. Answers multi-line telephone and directs calls per approved method.
4. Accurately completes reservations and inputs in to computer system per hotel
policies.
5. Registers guests and assigns rooms per hotel policies.
6. Accommodates special requests of guests whenever possible.
7. Assists in servicing of group room blocks.
8. Thoroughly understands and adheres to guest payment policies, credit card
processing, cash handling, check cashing and direct billing.
9. Understands room status and room status tracking.
10. Knows room locations, types of rooms available and room rates.
11. Uses suggestive selling techniques to sell rooms and to promote other services in
the hotel.
12. Coordinates room status updates with the housekeeping staff by notifying
housekeeping of all check-outs, late check-outs, early check-ins, special requests
and day use rooms.
13. Knows cancellation, no-show and walk policies.
14. Can make electronic room keys and supervises employee key sign out.
15. Knows use of front office equipment.
16. Processes guest check-outs.
17. Uses proper mail, package and message handling procedures.
18. Reads and initials front desk log and bulleting board daily. Is aware of daily
activities and meetings taking place in the hotel.
19. Attends hotel department meetings.
20. Coordinates guest room maintenance work with the maintenance department.
21. Reports any unusual occurrences or request to the general manager and / or front
desk supervisor.
22. Knows all safety and emergency procedures. Is aware of accident prevention
policies.
23. Maintains guest confidentiality per Right to Privacy Act.
24. Maintains guest’s safety and security per hotel policies.
25. Maintains the cleanliness and neatness of the front desk area.
26. Maintains continental breakfast service during service hours and stores items at
end of service hours. Cleans up continental breakfast area.
27. Cleans public space including vacuuming of lobby, cleaning glass and related
cleaning of general area front desk area.
28. Wash dry and fold laundry.
29. Assists guests with special requests (driving directions, area attractions, ordering
services etc.) and delivery of guest requested items (irons, additional towels /
amenity products).
30. Perform light maintenance in guest rooms / public space (changing light bulbs,
cleaning air filters, unclogging toilets etc.)
31. Performs other tasks as assigned by the Front Desk Supervisor and / or General
Manager.
Prerequisites:
Must have a positive, friendly attitude.
Must be able to work with little supervision. Required to be able provide self direction
for identifying and completing tasks.
Work hours must be flexible to allow for working weekdays, weekends, and
holidays.
Must be able to read / write / speak / understand and easily communicate with a positive tone of voice both in person and on the telephone.
Must be able to lift up to 30 pounds regularly and up to 50 pounds on occasion.
Please send email resume only.
No phone calls please.
Job Type: Part-time
Pay: From $11.00 per hour
Work Location: In person
