Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
11d
Service Desk Analyst (Print Support)
Impact Networking —Lake Forest, IL
- $50,000 - $52,500 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Paid holidays
18h
Service Desk Analyst I
Vomela —Elk Grove Village, IL
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
Quick Apply
IT Support Analyst
Lou Malnati's Pizzeria —Buffalo Grove, IL
- On call
- Computer literacy
- Basic math
- English
Quick Apply
2d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Associate Analyst/Administrator
Snap-on Inc —Kenosha, WI
- Full-time
- Computer Science
- Bachelor of Science
- Office
Business Analyst
Berkley —Schaumburg, IL
- $66,000 - $123,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Profit sharing
- Health insurance
Systems Analyst
Wespath Benefits and Investments —Glenview, IL
- $80,700 - $100,000 a year
- On call
- Azure
- DevOps
- Mid-level
- Paid holidays
- Health insurance
2d
SAP Consultant
SAP Technology Solutions —Vernon Hills, IL
- Computer science
- Computer Science
- Master's degree
Lead ECLM Analyst- Ironclad
Medline Industries —Northbrook, IL
- $116,000 - $174,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- 401(k)
Senior Analyst - Business Systems
Wesco —Glenview, IL
- $81,753 - $138,980 a year
- Urgently hiring
- Computer Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
ERP Business Analyst/ Implementation Specialist
FOCUS HR INC —Northbrook, IL
- $90,000 - $105,000 a year
- 5 years
- SQL
- Analysis skills
Quick Apply

Discover related jobs

Based on your search for service desk analyst jobs.

Helpdesk Analyst
Barilla —Northbrook, IL
Bachelor’s degree in information technology, computer science, engineering, other technical field or specialized training. Cisco CCNA certification a plus.
$70,000 - $85,000 a year
11d
IT Support Analyst
Lou Malnati's Pizzeria —Buffalo Grove, IL
Even at the front line of support, AI tools can meaningfully improve the quality and speed of the work. Leverage AI to help communicate technical issues to non-…
Quick Apply
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour
3d

Show more jobs in cities nearby

I want to receive the latest job alert for service desk analyst in lake forest, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near lake forest, il

Helpdesk Analyst

Barilla -
Northbrook, IL

Apply Now

Job Details

$70,000 - $85,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Video conferences (communication methods)

Full Job Description

About Barilla

At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

Job Purpose

The main responsibility of the IT Infrastructure and Operations Communication Analyst is providing technical support for employees across desktop computers, laptops, mobile devices, software applications, and network services. This role is responsible for troubleshooting IT issues, managing user accounts and access, supporting Microsoft 365 and Azure environments, and assisting with technology projects. This role will also coordinate employee onboarding and offboarding, deploy hardware and software, and provide support to remote offices and users.

This is a hybrid role based out of Northbrook, IL.

Key Accountabilities

Provide Tier 1 and Tier 2 support for PCs, laptops, mobile phones, printers, and related technology.
Provide helpdesk coverage for Barilla America’s headquarters and remote sites.
Troubleshoot hardware, software, operating system, application, and network issues.
Respond to support requests through the ticketing system, phone, email, and remote support tools.
Document issues, status, and resolution in Barilla’s helpdesk system.
Ensure issues are resolved or escalated in a timely fashion, while providing periodic status updates on all open issues.
Escalate complex issues when necessary.
Coordinate IT onboarding and offboarding activities for employees.
Create, modify, and disable user accounts in Barilla’s identity management system, and manage user accounts in Microsoft Active Directory.
Manage user access, permissions, security groups, and software licenses.
Support password resets, multi-factor authentication (MFA), and account-related troubleshooting.
Maintain accurate records of assigned equipment and user access in Barilla’s inventory system.
Support collaboration platforms such as MS Teams and Cisco Video conferencing.
Support PC refresh, mobile phone deployments, and other technology rollout projects on time and within budget.
Work with Global IT team on issues that require their support. Enter tickets in global helpdesk system and follow up as necessary.
All support should be provided in polite and professional manner while providing excellent customer service.
Follow all other processes and procedures as defined by the local/Global IT departments and Company policy.
Other duties as assigned.

Desired Skills and Background

Bachelor’s degree in information technology, computer science, engineering, other technical field or specialized training
2+ years of experience in a Help Desk, Desktop Support, or IT Support role
1+ years’ experience managing Infrastructure or related projects
Experience supporting Windows PCs (Windows 11), Microsoft 365, and mobile devices.
Basic knowledge of Microsoft Azure, Microsoft Entra ID, and Active Directory.
Experience creating user accounts in Microsoft Active Directory or other identity management systems.
Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
Strong troubleshooting, communication, and excellent customer service skills.
Ability to manage multiple tasks and priorities.
Ability to provide remote support via various methods
Experience with Microsoft Intune or other endpoint management tools.
Experience supporting multiple office locations.
CompTIA A+, Network+, Microsoft, or related certifications a plus
Experience with SCCM and software distribution is a plus.
Cisco CCNA certification a plus
SAP support experience a plus
Domestic and Internationally travel may be required, 10-15%.
Excellent communication and interpersonal skills
Experience working in a global environment is a plus
Demonstrated ability to manage multiple initiatives concurrently
Experience with cloud systems a plus
Experience with SAP or SAP GUI a plus
Experience delivering small infrastructure projects, such as PC and mobile deployment.
Experience with Networking and Cisco equipment a plus

As of the date of this posting, the estimated pay range for this role is $70K-$85K plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time.

Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program.

Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Barilla America strives to make https://jobs.barillagroup.com/ accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Apply Now

Refine Your Search

service desk analyst jobs in lake forest, il

Helpdesk Analyst

Service Desk Analyst (Print Support)

Service Desk Analyst I

Service Desk Analyst

IT Support Analyst

Service Desk Technology Support Analyst

Associate Analyst/Administrator

Business Analyst

Systems Analyst

SAP Consultant

Lead ECLM Analyst- Ironclad

Senior Analyst - Business Systems

ERP Business Analyst/ Implementation Specialist

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for service desk analyst in lake forest, il

Explore jobs in more locations

About Barilla

Job Purpose

Key Accountabilities

Desired Skills and Background

Job Seeker Tools

Employer Tools

Browse

Stay Connected