Location: Home Office / Multi-Site (Travel Between Communities)
Reports To: Chief Operating Officer
Status: Full-Time | Salaried | Exempt
Chateau Retirement Communities is seeking a strategic, collaborative, and experienced leader to serve as our Director of Facilities & Maintenance. This position provides functional leadership for facilities and maintenance operations across all Chateau communities, ensuring our buildings remain safe, well-maintained, compliant, and welcoming for our residents and team members.
This role is responsible for developing long-term facilities strategies while also supporting day-to-day operational excellence. Working closely with Executive Directors, Maintenance Directors, and our VP of Construction & Capital Projects, the Director will help standardize maintenance practices, improve operational efficiency, oversee capital planning, and ensure our communities continue to reflect Chateau's commitment to excellence.
This is an exciting opportunity for a leader who enjoys balancing strategic planning with hands-on operational support and building strong relationships across multiple communities.
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Provide functional leadership and support for Maintenance and Environmental Services teams across all Chateau communities.
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Develop and execute long-term facilities and asset management strategies.
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Lead preventative maintenance programs and standardize maintenance processes.
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Oversee facility compliance with federal, state, local, and life safety regulations.
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Partner with Executive Directors to develop annual operating and capital budgets.
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Manage capital improvement planning and collaborate on major construction projects.
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Implement and oversee maintenance management systems (Yardi/CMMS).
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Develop key performance indicators (KPIs) and facility reporting dashboards.
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Lead vendor management, contract oversight, and cost-saving initiatives.
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Build, coach, and develop maintenance leaders while promoting a culture of service, accountability, and continuous improvement.
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Respond to operational issues and provide leadership during facility-related emergencies.
Preferred Education
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Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field (or equivalent combination of education and experience).
Experience
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Seven (7) or more years of progressive facilities or maintenance leadership experience.
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Multi-site facilities management experience preferred.
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Experience managing operating and capital budgets.
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Experience leading teams and implementing standardized maintenance processes.
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Senior living, healthcare, hospitality, commercial real estate, or similar industry experience preferred.
Key Competencies
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Strategic leadership and organizational planning
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Facilities and asset management
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Preventative maintenance and lifecycle planning
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Budget and financial management
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Regulatory compliance and risk management
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Vendor and contract management
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Team development and coaching
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Process improvement and operational excellence
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Strong communication and relationship-building skills
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Analytical and data-driven decision making
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Proficiency with Yardi (or other CMMS) and Microsoft 365
Salary Range: $125,000 – $170,000 annually
In addition to a competitive salary, Chateau offers:
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Annual performance-based NOI bonus
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Medical, Dental, Vision & Life Insurance
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401(k) with Company Contribution
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Paid Holidays, Vacation & Sick Time
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Company Paid Cell Phone
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Long-Term Incentive Program (LTIP)
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Regular travel between Chateau communities is required.
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Ability to respond to after-hours emergencies as needed.
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Ability to inspect mechanical spaces, grounds, residential units, and construction areas.
Director of Facilities and Maintenance
Summary: As the functional leader of facilities and maintenance, you provide strategic and operational leadership across most aspects of Chateau’s physical environment, from routine upkeep up to collaboration with our VP of Construction and Capital Projects on major capital improvements. Your work ensures our communities remain safe, welcoming, and aligned with our standards of quality, dignity, and comfort. As a senior leader, you help us steward our facilities with care, enabling residents to thrive in environments that feel like home. This role is both hands-on and forward-looking, balancing day-to-day support with long-term planning and investment.
Qualifications:
Education
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Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field preferred. Equivalent combination of education and experience will be considered.
Experience
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7+ years of progressively responsible facilities or maintenance leadership experience.
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Multi-site maintenance or facilities management experience preferred.
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Experience managing operating and capital budgets.
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Experience leading teams and implementing standardized maintenance processes.
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Senior living, healthcare, hospitality, commercial real estate, or similar industry experience preferred.
Skills & Competencies
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Strategic planning and organizational leadership
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Facilities and asset management expertise
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Preventative maintenance and lifecycle planning
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Budgeting and financial management
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Regulatory compliance and risk management
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Vendor and contract management
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Team leadership, coaching, and succession planning
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Cross-functional collaboration
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Process improvement and operational excellence
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Strong communication and relationship-building skills
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Data-driven decision making and analytical thinking
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Proficiency with Online Maintenance Management System i.e. Yardi and Microsoft 365 applications
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Sound judgment, accountability, and adaptability
Working Conditions
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Regular travel between Chateau communities.
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Ability to respond to after-hours emergencies when necessary.
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Ability to inspect all areas of residential and commercial facilities, including mechanical spaces and construction sites.
Reporting Relationships
Reports To: Chief Operating Officer
Dotted Line Manager For: Community Maintenance/Environmental Services Directors
Key Internal Partnerships: Executive Directors, VP of Construction and Capital Projects, Finance, Human Resources, Health Services, Culinary Services, and other operational leaders.
Employment & Pay Type: Salaried/Supervisory/Exempt
Compensation
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Base Salary: $125,000 – $170,000
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Performance-Based Bonus: Annual NOI growth bonus
Benefits
Benefits package designed to support senior-level leadership, including:
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Medical, Dental, Vision and Life Insurance
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401(k) with Company Contribution
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Paid Holidays, Vacation & Sick Time
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Company Paid Cell Phone
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LTIP: Profit Unit Program
Areas of Responsibility:
Facilities Strategy and Stewardship
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Develop and implement a multi-year facilities plan that supports Chateau’s operational and brand goals, including asset lifecycle planning, energy efficiency upgrades, and community refresh initiatives
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Map projected facility needs over a 3–5-year horizon.
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Identify sustainability and cost-efficiency opportunities.
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Schedule refresh cycles for common areas, resident units, and grounds.
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Conduct annual reviews of all building systems and infrastructure to identify future investment needs and develop capital expenditure (CapEx) priorities accordingly
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Create and prioritize maintenance, grounds and building systems CapEx list in collaboration with ED based on inspection findings.
- Integrate resident and staff feedback into investment planning.
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Establish standardized reporting for asset conditions, preventative maintenance schedules, and capital planning forecasts across all properties
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Use a uniform template for all sites.
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Review and update quarterly for accuracy.
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Maintain a clear, accessible dashboard of facilities metrics to support strategic decision-making and Board reporting
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Track KPIs such as work order completion rates, downtime, and project progress.
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Include data in quarterly Board packets.
Maintenance Oversight and Operational Excellence
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Implement a centralized maintenance management system (CMMS/Yardi) to track service requests, preventative maintenance tasks, and equipment inventory including maintenance vehicles.
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Lead system setup, training, and ongoing support.
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Audit usage and compliance.
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Define and enforce standard operating procedures (SOPs) for maintenance response times, safety protocols, and resident communication
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Document clear escalation processes.
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Train all staff on SOPs.
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Manage quarterly preventative maintenance inspections for key systems such as HVAC, boilers, elevators, and life safety systems
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Coordinate with ESD or MD for scheduling and records.
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Assign and track corrective actions.
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Coordinate cross-site maintenance team meetings quarterly to share best practices, address challenges, and reinforce service standards
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Maintain agendas and follow-up lists.
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Respond to after-hours emergencies with structured escalation protocols
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Keep updated emergency contact lists.
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Conduct post-event debriefs to improve processes.
Compliance, Safety, and Risk Management (Maintenance Functional Leader)
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Conduct semi-annual facility audits for compliance with local, state, and federal codes.
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Document deficiencies and set corrective timelines.
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Oversee testing and maintenance of life safety systems
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Maintain a master testing schedule.
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Ensure safety data sheets (SDS), equipment manuals, and inspection records are updated and accessible
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Verify compliance during site visits.
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Collaborate with HR and safety committees on safety training
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Ensure safety committee meetings are happening at buildings.
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Track participation and completion rates.
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Ensure Directors are maintaining accurate records for inspections, permits, and corrective actions
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Prepare for audits and licensing reviews.
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Coordinate and facilitate NSPIRE (HUD) Inspections
- Conduct pre-inspection walk-throughs.
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Submit corrections via the NSPIRE portal.
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Establish inspection performance benchmarks for insurance, NSPIRE (HUD), and other regulatory inspections, and oversee the implementation of corrective actions and safety recommendations to continuously improve facility performance and reduce organizational risk.
Budgeting and Resource Management
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Prepare and manage annual maintenance
- Present proposals to ED
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Adjust budgets for scope changes.
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Review and approve vendor invoices, change orders, and contracts
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Confirm work completion before approval.
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Leverage group purchasing opportunities
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Document and track cost savings.
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Track monthly spending against budget
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Provide variance analysis and corrective plans.
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Analyze utility usage trends
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Recommend and implement conservation projects.
Team Development and Leadership
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Set clear performance goals and KPIs for maintenance staff
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Monitor work order completion, satisfaction scores, and compliance.
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Facilitate communication and coordination for shared staff/resources (Maintenance teams and Construction teams).
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Ensure clear lines of communication and accountability based on projects/tasks.
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Facilitate regular check-ins and lead team meetings
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Document discussions and commitments.
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Develop and implement training programs
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Schedule certifications and cross-training.
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Foster a culture of service and responsiveness
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Recognize and celebrate staff contributions.
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Support succession planning
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Identify and mentor potential leaders.
