Top 7 Quality coordinator Jobs in Lake Zurich, Il

Quality Customer Service Coordinator
Insight Global —Mundelein, IL
- $26.70 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Quality Assurance Coordinator
Fresh Express —Streamwood, IL
- From $75,000 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
- Dental insurance
- 401(k)
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Pediatric Quality Coordinator
Advocate Aurora Health —Libertyville, IL
- $41.10 - $61.65 an hour
- Part-time
- CPR Certification
- Nursing
- RN License
Quality Control Coordinator
Carter Hoffmann, LLC —Mundelein, IL
- $19 - $22 an hour
- Full-time
- Schematics
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Quality Control Coordinator
Serenity Home Health Care —Niles, IL
- $20 - $22 an hour
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
1d
Samples Coordinator
Henry Broch Foods —Waukegan, IL
- Weekends as needed
- ERP systems
- High school diploma or GED
- Communication skills
Shift Coordinator 1
RR Donnelley —Buffalo Grove, IL
- $18.80 - $26.55 an hour
- Full-time
- Word processing
- Computer literacy
- Basic math
- Disability insurance
- Health insurance
Quick Apply

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quality coordinator jobs near lake zurich, il

Quality Customer Service Coordinator

Insight Global -
Mundelein, IL

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Job Details

Full-time | Contract
$26.70 an hour
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Document compliance management
Microsoft Excel
Email customer support
Microsoft Outlook
Customer returns handling
Interpersonal skills
Phone communication
Managing clients in a customer support role
Zendesk
Attention to detail
Compliance documentation
Biomedical regulatory compliance
Customer support
Regulatory compliance analysis
Document management systems
Email support
Client interaction via phone calls

Full Job Description

Title: Quality Assurance Coordinator

Location: Hybrid (up to 3 days onsite) | Mundelein, IL 60060

Duration: 6 month contract with potential extension/conversion

Shift: M-F, 8:00 AM - 5:00 PM CT

Pay Rate: $26.70/hour

Requirements:

Associate's degree preferred
2+ years of relevant experience in customer service, complaint handling, quality assurance, product recalls, or documentation management
Experience in a regulated industry, preferably medical device or pharmaceutical
Strong verbal and written communication skills with experience providing phone and email support
Experience handling customer complaints, product inquiries, or recall-related issues
Strong attention to detail and documentation skills in a regulated environment
Proficiency with Microsoft Office, including Outlook, Word, and Excel
Ability to learn and navigate internal tracking and reporting systems
Organized, adaptable, and able to manage multiple customer interactions and priorities
Professional, customer-focused phone presence with the ability to communicate clearly and provide detailed instructions
Experience maintaining accurate records and documentation in accordance with FDA requirements

Preferred:

Experience with Zendesk, Genesys, or similar customer support platforms
Medical device, pharmaceutical, distribution, or retail customer support experience
Experience generating and analyzing reports
Familiarity with FDA regulations, including FDA 21 CFR 806 and ISO 13485

Position Summary:

Insight Global is seeking detail-oriented professionals to support an established medical device client in the Mundelein, IL area. This team serves as the primary point of contact for customer complaints, product inquiries, and recall-related activities. Individuals will provide phone and email support, coordinate product return processes, maintain detailed documentation, and ensure regulatory compliance with FDA requirements.

Key Responsibilities:

Provide phone and email support for customer complaints, inquiries, and product recall activities
Document all customer interactions accurately and thoroughly in compliance with FDA regulations
Coordinate product returns, including issuing return labels, RGAs, credits, and replacement products
Review and respond to internal and external inquiries within established timelines
Process and track complaint and recall documentation through internal systems
Execute and coordinate recall and sub-recall activities in accordance with internal procedures
Maintain complete, organized, and audit-ready records for all complaints and recall activities
Generate and review reports related to complaint volumes, recall activity, and operational metrics
Partner with Quality Assurance, Quality Control, and cross-functional teams to investigate and resolve issues
Provide guidance to internal teams regarding affected or recalled products
Ensure timely customer follow-up and resolution while maintaining a positive, professional customer experience
Adapt to changing priorities and support a high-volume customer environment

Pay: $26.70 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: Hybrid remote in Mundelein, IL 60060

Quick Apply

Refine Your Search

quality coordinator jobs in lake zurich, il

Quality Customer Service Coordinator

Quality Assurance Coordinator

Pediatric Quality Coordinator

Quality Control Coordinator

Quality Control Coordinator

Samples Coordinator

Shift Coordinator 1

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