We are seeking a driven, professional, and highly communicative Inside Sales & Business Development Coordinator to help create new sales opportunities for our kitchen and bath remodeling team every day.
The core objective of this position is proactive sales activity. This person will consistently work the phones, respond to and follow up with leads, initiate conversations, uncover customer needs, build rapport, and move qualified prospects toward an appointment with the sales and design team.
This is a multi-layered sales position with commission-based incentives. Success requires energy, persistence, strong follow-through, and a genuine motivation to turn conversations into opportunities. Additional showroom and administrative responsibilities support the sales process, but daily phone activity, lead engagement, and opportunity generation are the primary focus of the role.
Knowledge of kitchen and bath remodeling, construction, cabinetry, countertops, or interior design is a plus, but is not required. We are willing to train the right person who brings a strong sales mindset, professionalism, reliability, and a desire to learn.
Primary Sales Responsibilities
- Consistently work the phones throughout the day to connect with new and existing prospects and create sales conversations.
- Respond quickly and professionally to incoming leads from phone calls, website inquiries, referrals, advertising, showroom traffic, and other lead sources.
- Proactively follow up with prospective customers, including leads who have not yet scheduled, gone quiet, or require multiple contacts before moving forward.
- Ask effective questions to understand remodeling goals, project needs, timing, and level of interest.
- Build rapport, communicate value, overcome hesitation professionally, and confidently ask for the appointment.
- Convert qualified conversations into scheduled in-home consultations, showroom appointments, or other sales meetings.
- Create a consistent pipeline of new opportunities for the sales team through disciplined daily outreach and follow-up activity.
- Maintain momentum with active prospects by establishing clear next steps and following through on commitments.
- Accurately document leads, conversations, appointments, follow-up activity, outcomes, and next steps in the appropriate systems.
- Communicate relevant customer information to sales team members so they are prepared for each opportunity.
Additional Sales Support Responsibilities
- Engage showroom visitors as potential customers by learning about their remodeling needs and guiding them toward the appropriate sales next step.
- Support scheduling and coordination for sales consultations, showroom appointments, and related meetings.
- Maintain a professional, organized, and customer-ready showroom environment.
- Develop strong working knowledge of the company's products, services, remodeling process, and terminology in order to communicate confidently with prospective customers.
- Assist with sales-related administrative tasks and other team responsibilities as needed, while keeping proactive selling activity as the priority.
What We Are Looking For
- Sales-driven – Motivated by activity, conversations, conversions, goals, and commission-based earning opportunities.
- Confident on the phone – Comfortable initiating conversations, asking questions, handling objections, following up, and asking for the appointment.
- Persistent and proactive – Does not wait for opportunities to appear; follows up consistently and understands that successful sales often require multiple contacts.
- Professional and personable – Builds trust quickly and creates a strong impression by phone, email, text, and in person.
- Highly organized – Can manage multiple leads, appointments, follow-ups, and customer interactions without losing track of details.
- Accountable and dependable – Takes ownership of activity, follow-through, results, attendance, and commitments.
- Adaptable – Can shift between outbound activity, incoming opportunities, showroom customers, and sales support needs without losing focus on priorities.
- Team-oriented – Works closely with sales representatives and other team members to create a seamless customer experience and a healthy opportunity pipeline.
- Eager to learn – Willing to develop knowledge of kitchen and bath remodeling, products, materials, and the overall sales process.
Qualifications
- Previous inside sales, business development, lead generation, appointment setting, or other phone-based sales experience preferred.
- Strong telephone and interpersonal communication skills.
- Demonstrated comfort with proactive outreach, lead follow-up, and asking prospects to take the next step.
- Experience working with sales leads or a CRM is highly desirable.
- Comfortable using computers, email, calendars, CRM systems, and other business software.
- Strong attention to detail and ability to maintain accurate customer and pipeline information.
- Ability to prioritize responsibilities in a busy, performance-driven environment with frequent interruptions.
- Kitchen and bath, remodeling, construction, cabinetry, countertop, flooring, interior design, or home improvement experience is a plus but not required.
Success in This Position
Success in this role will be measured by consistent sales activity, quality customer conversations, disciplined follow-up, and the ability to create qualified opportunities for the sales team. Key indicators of success include:
- Maintaining strong daily phone and lead follow-up activity.
- Generating meaningful conversations with prospective customers on a consistent basis.
- Moving qualified prospects forward in the sales process and converting them into scheduled appointments.
- Re-engaging leads that have not yet moved forward and maintaining appropriate follow-up cadence.
- Keeping accurate, organized, and current lead and pipeline information.
- Providing the sales team with a steady flow of well-documented opportunities.
- Demonstrating reliability, professionalism, accountability, and consistent follow-through.
Ideal Candidate
The ideal candidate enjoys sales, likes talking with people, and is energized by the challenge of turning a lead into a real opportunity. They are comfortable spending a significant portion of the day on the phone, initiating contact, asking questions, following up, and moving conversations toward a clear next step.
Most importantly, we are looking for someone who is motivated by performance, comfortable being accountable for results, and excited by the opportunity to earn commission while helping grow the business and creating opportunities for the sales team.
Salary / Compensation
- $40,000 - $50,000 base salary
- Commission based on conversions
- PTO / Vacation
Pay: $50,000.00 - $100,000.00 per year
Work Location: In person
