Title: Director of Informatics (DOI)
Reports to: Chief Operations Officer
FLSA Status: Exempt
Personnel Supervised: Sr. Data Analysts , Business Automation Specialists
POSITION SUMMARY:
The Director of Informatics provides enterprise-wide leadership for the optimization, integration, governance, and strategic use of information systems across all CFHC service lines in partnership with department leaders. The position ensures that technology and data support organizational effectiveness, informed decision-making, regulatory compliance, workforce management, patient outcomes, and financial sustainability.
The Director of Informatics leads initiatives related to electronic health records (EHR), data analytics, clinical workflow optimization, reporting, and clinical decision support. This position works collaboratively with executive leadership, providers, clinical teams, operational leaders, and technology staff to align informatics strategies with CFHC's mission/vision/overarching goal, regulatory requirements. and strategic goals.
MINIMUM QUALIFICATIONS:
Education
Required:
- Bachelor's degree in Health Informatics, Nursing, Healthcare Administration, Information Systems, Computer Science, Public Health, or related field.
Preferred:
- Master's degree in Health Informatics, Healthcare Administration, Business Administration, Nursing, Public Health, Information Technology, or related discipline.
Certifications (Preferred)
- Certified Professional in Healthcare Information and Management Systems (CPHIMS)
- Certified Health Informatics Systems Professional (CHISP)
- Nursing Informatics Certification (RN applicants)
- Project Management Professional (PMP)
- Lean Six Sigma Certification
- Athenahealth, or other EHR certifications
Experience
Required:
- Minimum of 7 years of progressive experience in healthcare informatics, clinical systems, healthcare technology, or healthcare analytics.
- Minimum of 3 years of leadership or management experience.
- Experience with Electronic Health Record systems and healthcare data analytics.
Preferred:
- Experience in an FQHC, community health center, multi-site ambulatory care organization, or integrated healthcare system.
- Experience supporting value-based care and population health initiatives.
- Experience leading large-scale technology implementations and system optimization projects.
KNOWLEDGE, SKILLS and ABILITIES:
- Strong understanding of ambulatory healthcare operations and clinical workflows.
- Expert knowledge of electronic health records.
- Knowledge of FQHC regulations, UDS reporting, quality metrics, and value-based care programs.
- Expertise in healthcare data analytics and reporting methodologies.
- Knowledge of interoperability standards including HL7, FHIR, CCD, and HIE connectivity.
- Strong project management and organizational skills.
- Exceptional leadership, communication, and relationship-building abilities.
- Ability to translate technical concepts into practical operational solutions.
- Experience managing multiple priorities in a fast-paced healthcare environment.
- Strong financial and budget management skills
RESPONSIBILITIES, PERFORMANCE EXPECTATIONS AND KEY PERFORMANCE INDICATORS include, but are not limited to, the following:
Enterprise Informatics & Strategic Leadership
- Develop and implement a comprehensive informatics strategy that supports CFHC's clinical, operational, financial, and strategic objectives.
- Lead the organization's enterprise informatics strategy across both clinical and non-clinical departments.
- Partner with department leaders to optimize business systems, workflows, reporting capabilities, and technology utilization.
- Serve as the organizational leader for clinical and operational informatics initiatives.
- Ensure integration and interoperability among all major organizational platforms, including:
- Medical, Dental, Behavioral Health Electronic Health Records (EHR)
- Pharmacy Management Systems
- Human Resources Information Systems (HRIS)
- Financial and Accounting Systems
- Learning Management Systems (LMS)
- Data Warehousing and Business Intelligence Platforms
- Lead adoption of clinical decision support, interoperability, and evidence-based care tools.
- Ensure systems support integrated care across medical, dental, pharmacy (340B), and behavioral health.
- Develop and implement strategies for the use of AI in healthcare
Data Analytics & Business Intelligence
- Lead the organization's data governance and reporting strategy.
- Ensure accurate, timely, and actionable reporting for leadership, clinical teams, and operational departments.
- Support performance measurements related to quality metrics, productivity, value-based care, UDS reporting, and other health initiatives.
- Develop dashboards and analytics tools to support decision-making.
- Establish data quality standards and monitoring processes.
- Reduce manual report generation through automation by 20% annually.
- Maintain organizational reporting accuracy of 98% or greater.
- Provide strategic leadership for clinical informatics initiatives across all medical, dental, behavioral health, and pharmacy operations throughout CFHC.
- Utilize data analytics to identify opportunities for improving clinical quality measures, patient outcomes, provider productivity, patient access, and operational performance.
- Support organizational initiatives related to value-based care, patient-centered medical home (PCMH) standards, chronic disease management, preventive care, and population health management.
- Collaborate with Quality Improvement/Risk Management and Compliance teams to ensure clinical systems support regulatory requirements, accreditation standards, and quality reporting initiatives.
- Lead implementation and optimization of clinical decision support tools to enhance patient safety, improve care quality, and support evidence-based clinical practice.
- Ensure effective utilization of interoperability solutions, including Health Information Exchanges (HIEs), referral management platforms, laboratory interfaces, imaging systems, and external healthcare data sources.
- Support providers and clinical staff through system enhancements, workflow redesign, change management, and user adoption initiatives.
- Oversee clinical reporting and analytics related to:
- Uniform Data System (UDS) reporting
- HEDIS measures
- Quality metrics and clinical dashboards
- Population health outcomes
- Preventive care measures
- Provider productivity
- Care coordination activities
- Value-based payment programs
- Monitor emerging healthcare technologies, clinical informatics trends, artificial intelligence applications, and regulatory changes to identify opportunities for innovation and continuous improvement.
- Promote a culture of data-driven decision-making and continuous improvement through the effective use of clinical data, analytics, and technology-enabled solutions.
- Participate in strategic planning and organizational initiatives that advance clinical excellence, patient experience, and operational efficiency across CFHC's network of health centers.
Dental Informatics
- Partner with Dental leadership to optimize dental practice management and electronic dental record systems.
- Improve reporting, scheduling, patient flow, productivity tracking, quality measures, and revenue cycle performance within dental operations.
- Ensure integration between dental systems and enterprise reporting platforms.
- Support data analytics for provider productivity, patient access, quality outcomes, and financial performance.
Pharmacy Informatics
- Collaborate with Pharmacy leadership to optimize pharmacy information systems and workflows.
- Improve integration between pharmacy systems, EHRs, dispensing platforms, inventory management systems, and 340B program software.
- Support medication management, inventory controls, reporting, regulatory compliance, and pharmacy performance metrics.
- Develop pharmacy operational dashboards and analytics tools.
- Assist with technology initiatives related to specialty pharmacy, mail-order pharmacy, and clinical pharmacy services.
Revenue Cycle & Financial Systems
- Collaborate with Finance and Revenue Cycle leadership to improve reporting, automation, and operational efficiency.
- Support budgeting, forecasting, productivity measurement, and financial performance analysis through enhanced reporting capabilities.
- Develop and maintain executive dashboards for organizational financial performance.
- Assist in optimizing workflows related to:
- Patient registration
- Eligibility verification
- Coding and charge capture
- Claims submission
- Denial management
- Accounts receivable
- Financial reporting
- Ensure accurate data integration between clinical and financial systems.
Human Resources Informatics
- Partner with Human Resources leadership to maximize utilization of HRIS and workforce management systems.
- Support workforce analytics, recruitment reporting, employee retention analysis, turnover tracking, and succession planning initiatives.
- Develop workforce dashboards and key performance indicators for leadership review.
- Assist in automation of onboarding, credentialing, performance management, and training workflows.
- Support data integration between HR, payroll, learning management, and financial systems.
QI & Compliance Informatics
- Lead enterprise reporting efforts related to:
- HRSA Uniform Data System (UDS)
- HEDIS Measures
- Quality Improvement Programs
- Value-Based Care Initiatives
- CMS Programs
- State and Federal Reporting Requirements
- Support quality improvement initiatives through data analysis and workflow optimization.
- Establish data governance standards to ensure data integrity, consistency, and compliance across all departments.
AI and Automation
- Identify and implement a minimum of 1-3 AI or automation initiatives annually that improve operational efficiency, patient access, staff productivity, or reporting capabilities.
- Measure and report return on investment (ROI) for automation and AI initiatives.
Team Leadership & Organizational Development
- Recruit, develop, mentor, and evaluate informatics personnel.
- Establish performance expectations and accountability measures for department staff.
- Promote a culture of innovation, continuous improvement, and customer service.
- Manage departmental budgets, contracts, and vendor relationships.
- Foster collaboration between IT, clinical operations, and administrative departments.
- Maintain employee engagement and retention goals consistent with organizational standards.
- Complete annual performance evaluations and development plans for all direct reports.
- Develop succession planning and cross-training programs within the Informatics Department.
- Ensure staff complete required training and professional development activities.
PHYSICAL REQUIREMENTS:
- Ability to sit, stand, and work at a computer for extended periods.
- Occasional travel between CFHC locations.
- Ability to participate in meetings, training sessions, and presentations throughout the organization.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
