SUMMARY
The Ophthalmic Technician is responsible for providing the highest quality ophthalmic patient care possible. The Ophthalmic Technician performs patient histories, completes requested ophthalmic testing and consistently provides superior customer service for the patients. The Ophthalmic Technician ensures the proper utilization of time and movement of the patient throughout the patient visit.
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
MINIMUM QUALIFICATIONS
Education and Experience:
High school diploma or GED required
Bachelor’s degree or Associate’s Degree in a related field highly preferred
Two (2) years of ophthalmology experience preferred
Completion of an ophthalmic program within six months of employment, preferred but not required
COT Certification preferred
ESSENTIAL SKILLS AND ABILITIES
Must have proficient computer skills
Must be able to solve problems
Must have excellent communication skills, proper grammar and writing capability
Must be team-oriented
Must be self-directed, highly motivated, able to multi-task, and work under pressure in a fast-paced environment
Must be able to handle multiple projects at one time accurately and efficiently
Must have exceptional interpersonal skills
Must possess a caring, patient, and friendly attitude
Must have complete knowledge of all forms (paper & electronic) that are used in the practice
Must have an understanding of the anatomy & physiology of the eye
Must have an understanding of ophthalmic terminology, spelling and pronunciation
Must have an understanding of CPT and ICD-9/10 codes for ophthalmic billing
DUTIES AND RESPONSIBILITIES
The duties below will be taught during training.
Consistently performs proper documentation of case history, confrontation visual fields, pupil evaluation, screening extra-ocular muscle function, visual acuity,
assessment of angle depth, instillation of diagnostic pharmaceutical agents, Amsler grid and other functions as directed by the clinical physician
Obtains eyeglass prescriptions via lensometer
Perform patient testing accurately and effectively as directed by the clinical provider(s) i.e. Slit Lamp Exam, PAMS, Visual Fields, Color Test, Tonometry, OCT’s;
Fundus Photos, etc.
If assigned to an ophthalmologist: must be able to refract within +/-.50 diopters
If assigned to a retina specialist, assist retina physician(s) with intraocular injections as needed
Effectively communicates physician instructions to patients and documents accordingly
Assists the physician with pharmacy calls, patient calls, etc.
Ensures the scheduling template is being followed correctly
Ensures all patient lanes are clean and well-stocked at the end of each day
Ensures all equipment is turned off and covered properly at the end of day
Completes tech station duties on a daily basis
Call in Rx’s – Only certified ophthalmic techs can ERx. The exception is the tech can ERx if scribing for a doctor and the script is done under the doctor’s name
Must have an understanding of sterile technique
Professional and Personal Development/Goals and Objectives
Exhibits professional demeanor with a positive enthusiastic attitude at all times when representing the practice
Maintains certification, where applicable, and continues to improve skills. Must attend in-services and webinar training seminars as directed by the Clinical Manager
Sets goals and objectives for professional growth. Reviews and revises goals on an ongoing basis
Provides input on how to improve customer service, decrease costs and increase revenues for the practice
Customer Service
Supports the practice core values and mission statement to develop, enhance and promote quality customer service through team effort
Exhibits flexibility, sensitivity and respect while maintaining an effective working relationship with all team members
Maintains practice confidentiality, follows HIPAA guidelines
Follows the rules and regulations of the practice as documented in the practice employee manual
Completes any additional tasks and responsibilities as noted in the pay for performance program
Maintains proper work-up standards of productivity as defined by physician requirements, patient diagnosis, and Clinical Manager
Assumes other duties as assigned
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The majority of the time on the job is spent walking and sitting
At times, the job may require some lifting.
The job requires the following types of vision: close, distance, peripheral and depth perception.
Typical noise level for the work environment of this job is moderate (i.e. business offices with computers and printers, light traffic)
Work in an office environment and sustain posture in a seated position for extended periods of time
Must be able to communicate clearly in person and over the telephone
Hearing must be adequate to perform job duties in person and over the telephone
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
SUPERVISORY RESPONSIBILITIES
None
OTHER
This job description is intended only to describe the general nature and level of work performed. The Ophthalmic Technician must be able to travel to various satellite locations as needed for work assignments. A valid Florida driver’s license is required. This job description is not intended, nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Ophthalmic Technician will perform all duties listed in this job description as well as any other assigned by the Clinical Manager and Physicians. Overtime may be required.
