Johnstone Supply Ventura Group prides itself on the unmatched technical service we provide our customers. We are currently looking for a technical service rock star to join our team!
Our organization is a growing HVAC/R wholesaler of 12 locations in Southern California seeking to hire high energy level, customer service oriented people. As part of a national franchise, Johnstone Supply aims to be THE HVAC/R solution provider with a strong knowledge base to our customers throughout our area – a one stop shop making it easier for our customers to do business!
Join a dynamic team that values their culture as much as their goals! We work and live by core values that shape everything we do and the way in which we do it:
Help first- Be a team player; by working together, we succeed.
Hold ourselves to a higher standard- Success begins at extra mile.
Positivity- Positivity breeds success; make the best of every situation.
Pride at work- Always do your best; stay motivated to learn for yourself and for the company.
Be humbly confident- Have enough confidence to teach one another, while remaining sufficiently humble to learn.
Job Description
The Service Technical Consultant possesses a unique skill set. These include: proficiency in the technical, application, diagnostic and installation aspects of the HVAC/R business as well as the strong communication and presentation skills to provide training meetings and as a liaison between Johnstone Supply, Equipment Manufacturers, HVAC/R Contractors and Homeowners and Building Owners.
The STC position is a Full-Time position, operating within the Sales Department. The position does require local travel with-in the greater Los Angeles metro region.
Roles and Responsibilities include, but are not limited to:
- Solicit new business and local travel for outside sales calls and job walks.
- Residential and Commercial HVAC Dealer Support
- Generate bids for projects
- HVAC Dealer Acquisition Support
- Maintain relationships with customers by providing fast and accurate service
- Customer and Employee Technical and Product Training in Johnstone Branches and Customer Locations
- Job Site Equipment Troubleshooting
- Handle a high volume of incoming calls, emails, and other communications from existing and prospective customers with courtesy and enthusiasm.
- Maintain close communication and follow-up with store managers, territory managers, and management.
- Work with vendors to address concerns and solve contractor customer issues.
- Provide technical support to Contractor customers on a wide range of HVAC products sold by Johnstone Supply.
Qualifications
- (2 years) related technical consulting experience.
- (5 years) Experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Must have a driver's license, clean driving record, and reliable transportation.
Benefits
- Paid Vacation/Holidays/Sick days
- Medical Insurance
- Dental Insurance
- Long-Term Disability
- Life Insurance
- 401(k) Plan with generous company match
Job Type: Full-time
Pay: $70,400.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Ability to Commute:
- Lancaster, CA 93534 (Required)
Ability to Relocate:
- Lancaster, CA 93534: Relocate before starting work (Required)
Work Location: In person
