Position Summary:
The Program Specialist is responsible for ensuring that state regulations and TLC policies are being followed. The Program Specialist is responsible to work in tandem with the care team in the creation of Assessments, Individual Service Plans (ISPs), and Protocols, for each individual in their care. The Program Specialist will create and implement methods of collecting data to write these documents. Program Specialist may have up to 30 individuals assigned to them. This includes people supported in other types of services. The schedule may include some evenings and weekends.
Essential Job Functions
1. Ensure the health and safety of individuals at TLC:
a. Coordinating and completing assessments, quarterly’s, and protocols.
b. Participating in the ISP (Individual Support Plan), development, team reviews and implementations in accordance with the regulations.
c. Supporting the integration of individual in the community and the communication and involvement with families and friends.
d. Create individual goals in accordance with ISP outcomes.
e. Create data collection procedures to accurately monitor goals.
f. Collaborate with care team on assessments, data collection, and treatment fidelity checks as applicable
g. Understand and implement all incident management policies and procedures per TLC policy and state regulations.
h. Provide training to Program Managers on new or modified clinical documentation necessary to support program operations.
i. Participating in the individual plan process, development, team reviews and implementation in accordance with state regulations.
j. Attend Regulatory meetings (“Bi-Annual,” annual, and critical revisions) that a program specialist must attend, and all others required to help maintain or improve the life of the individual.
2. Maintain clinical documentation:
a. Learn and be familiar with all company policies and State Regulations and enforce them daily
b. Completing documentation within the regulatory timeframes
c. Ensure that PMs are supplied the appropriate reports (ISPs, Assessments, Quarterly Reviews) to effectively carry out their job duties.
d. Ensure all members of an individual’s treatment team, including family members, support coordinators, other agencies, internal managers, and people the individual wants as part of their team are sent required documentation
e. Direct knowledge of how to document, store and submit through the EHR System.
f. Direct knowledge of HCSIS (Home and Community Service Information System).
g. Ensure individual has the appropriate units for necessary service delivery
h. Complete weekly program billing for assigned case load.
3. Communicate effectively and respectfully to all internal and external stakeholders:
a. Provide meetings and other communications (via phone, email, texting, etc.) with internal and external stakeholders that are conducted respectfully.
b. Communicate important information to natural support’s of individuals.
c. Present a positive and inclusive attitude to all stakeholders of TLC.
d. Communicate effectively to advocate for the best care and treatment for the individuals supported in our care.
e. Ensure confidentiality is maintained in all communications.
4. Promote a positive culture for all employees to work in:
a. Encourage all employees to build a positive culture through their work and actions.
b. Provide a positive environment of learning and growth for all employees.
c. Encourage employees to discuss issues and resolve them when able.
5. Physical Requirements
** OCCASIONALLY-0-35% OF TIME FREQUENTLY-36-74% OF TIME CONSTANTLY-75% OF TIME **
a. Necessary skills/requirements to perform task examples may include but are NOT limited to:
i. MUST be able to lift and/or move at least 50lbs. pounds to assist in life skills, such as bathing, bringing in groceries, physical rescue, and wheelchair assistance.
ii. Weight ABOVE 50lbs; where assistance is needed, help will be provided for team lift or use of device/tool such as dolly, jack, belts, lifts or as prescribed by ISP.
a. The employee is frequently required to stand, sit and walk.
b. Frequently use hands to finger, handle, reach with arms and hands below or at waist level and ABOVE shoulder height.
c. Occasionally be able to pull, push, lift, carry.
d. Occasionally be able to stoop, squat, kneel, crouch, crawl
e. Constantly be able talk or communicate, hear, taste or smell.
f. Specific vision abilities may include close vision; color vision and the ability to adjust focus.
g. Occasionally be exposed to all outside weather conditions, dust and fumes while working with residents and staff.
h. Noise level in the work environment may vary from quiet, moderate to occasionally loud, but shouldn’t exceed 85 dBA or require the use of ear protection, (unless otherwise stated & will be provided).
10. Possible Additional Duties & Assignments:
The duties below are some examples of what might be additionally required but are NOT limited to those listed:
i. Capable of travelling to various meetings in the community.
j. Complete additional duties as assigned.
k. Superior judgment and reasoning.
l. Ability to handle the physical demands of interacting with consumers (see above) or the ability to understand consumer’s behavior and use good judgments to mitigate personal risk.
m. Ability to drive and transport consumers in a company vehicle.
n. May be requested or required to follow supervisory direction from an Executive Officer (such as Executive Director) that keeps within the code & conduct of the Organization to better assist the organization, community, consumer, or other associate.
Minimum Qualifications:
Education: An associate degree or 60 credit hours from an accredited college or university and four years’ experience working directly with people with an intellectual or developmental disability (IDD), or autism.
or
A bachelor’s degree from an accredited college or university and two years of work experience working directly with individuals with an intellectual disability or autism.
or
A Master’s degree from an accredited college or university and one year of work experience working directly with individuals with an intellectual disability or autism.
Age: Eighteen years of age or older
Ability to Drive: Valid PA Driver’s license for at least 3 years
Health: Certification from a licensed independent practitioner that the person is free of contagious disease.
