Top 21 help desk Jobs in lancaster sc

IT Service Desk Representative I
Founders Federal Credit Union —Lancaster, SC
- Weekends as needed
- Computer literacy
- Pass drug screening
- Windows
- Wellness program
- AD&D insurance
Quick Apply
2d
Level I Desktop Support Technician
Nutramax Laboratories —Lancaster, SC
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Help Desk Technician I
WARN INDUSTRIES INC —Lancaster, SC
- Overtime
- Research
- Mid-level
- Office
Quick Apply
IT Support Engineer
Eubanks Cloud Services —Fort Mill, SC
- $27 - $40 an hour
- Weekends as needed
- Hybrid work
- Background check
- Google Workspace
- Computer science
- Flexible schedule
Quick Apply
8d
IT Help Desk Support
NEW HOPE CAROLINAS INC —Rock Hill, SC
- $22 an hour
- HIPAA
- Mid-level
- 3 years
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Charlotte, NC
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
4d
Technical Service Representative
Atlas Copco Group —Rock Hill, SC
- Hybrid work
- Engineering
- Mid-level
- Office
- Health insurance
13d
Yardi Voyager Support Specialist / Systems Administrator
33Floors, LLC —Charlotte, NC
- From $70,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
9h
Training Lead-Truss
Alpine —Charlotte, NC
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
9d
Help Desk Support Technican
NEW HOPE CAROLINAS INC —Rock Hill, SC
- Computer science
- Azure
- Computer Science
Quick Apply
1d
Transition Support Partner, Enterprise Transitions
LPL Financial Corp —Fort Mill, SC
- $30.70 - $51.15 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
Quick Apply
2d
Field Service Engineer
Cognizant —Fort Mill, SC
- Full-time
- Mid-level
- Office
- Windows
1d
Senior IT Support Specialist
3D Systems —Rock Hill, SC
- Office
- Windows
- 3 years
- Paid holidays
- Health insurance
Advanced Application Engineer
Honeywell —Fort Mill, SC
- Weekends as needed
- 5 years
- Engineering
- Analysis skills
- Health savings account
- Paid holidays
9d
R&D Chemist - Product Development & Technical Support
Aquasol Corporation —Rock Hill, SC
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
4d

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This role begins with an on-site training program with curriculum designed to build, sharpen, and test your technical abilities, develop strong professional…
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IT Service Desk Representative I
Founders Federal Credit Union —Lancaster, SC
Respond to telephone calls, emails, and personal requests for technical support in a fast, friendly manner and explain technical situations to non-technical…
Quick Apply
2d

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IT Service Desk Representative I

Founders Federal Credit Union -
Lancaster, SC

Quick Apply

Job Details

2 days ago

Benefits

Wellness program
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Pension plan
Life insurance

Qualifications

Computer operation
Equipment troubleshooting
Typing
Root cause analysis
IT department experience

Full Job Description

Relax...Join our Team!

Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

Are you an entry level IT professional looking to start a career? If so, this position may be the right fit for you! We are in search of an individual who is comfortable in a call center environment, providing technical support for Founders' employees. This individual will need to be flexible, dependable, and punctual with the ability to communicate professionally with all levels of the organization.

This position is located on-site in Lancaster, SC. Remote work is not available.

Don't meet all of the requirements below? We would still love to hear from you!

Responsibilities and Duties:

The Service Desk Representative 1 will be a highly motivated individual with strong communication skills and

an understanding of technical troubleshooting to assist our internal end users with technical issues. This position

will provide frontline technical support to end users via phone and tickets while collaborating frequently with the Service Desk Analyst, Service Desk Technicians, System Owners, and Systems Administrators to diagnose and resolve a variety of technical issues.

Job Duties & Responsibilities:

Excellent organization plus excellent oral and written communication.
Follow basic procedures and processes per management direction. This role requires regular direction from Management, Supervisor or Team Members.
Respond to telephone calls, emails, and personal requests for technical support in a fast, friendly manner and explain technical situations to non-technical individuals.
Create a positive end user support experience and build strong relationships with end users, while displaying a professional attitude and appearance.
Complete outstanding ServiceNow requests within the guidelines for employees.
Responsible for providing initial assessment, triage, research, and resolution of incidents and requests regarding end user software products and infrastructure components while ensuring resolution or escalation is thoroughly documented and communicated accurately and timely.
Provide technical support for, but not limited to, the following areas: computer and telecom incidents, desktop (hardware/software), third-party systems (software/hardware). This role will escalate complex or unresolved tickets as directed.
Provide After-Hours support in a rotating schedule.
Assist in building and maintaining the knowledge base through article creation and support policies to assist the IT team as well as the end user.
Ensure compliance with applicable statutes and regulations including, but not limited to, BSA.
Due to the critical nature of data security, each employee has the responsibility to protect company data. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality. Guidance is contained in the company information security policies. Violations of policy may result in disciplinary action, up to and including termination.
Adhere to the principle of least privilege to reduce the risk of unauthorized access to critical systems or sensitive data by maintaining account permissions to accounts, processes and programs only required to do the job assigned.
Follow the asset management lifecycle process and procedures to support the efforts in maintaining an accurate and efficient configuration management inventory.
Maintain a knowledge and understanding of the roles and responsibilities of the Incident Response teams defined in the Incident Response Plan
Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
All other duties as assigned.

Job Specifications:

The individual must have the ability to work both independently and in a team environment. They must desire to learn and understand software and hardware used in the Financial Services and Information Technology industry. The representative must be able to analyze, prioritize, troubleshoot, and resolve issues presented from several different sources. This role receives frequent direction as they develop their basic technical background. They must demonstrate the ability to ask relevant questions and a desire to identify root causes of issues. The individual must possess the ability to interact with all levels of the business in a professional manner. Due to the nature of the IT department, this position will require an on-call rotation that includes nights and weekends on a rotating basis. Occasional lifting of equipment up to 50 pounds will be required.

Skills, Education, & Experience:

Information Technology Technical related experience and/or training, or equivalent combination of education (Associates in a Technology related degree) and experience is required.
Basic computer and keyboarding skills required.
Understanding of technology preferred. (Laptops, Desktops, Printers, Windows, & Networks)
Demonstrated empathy and understanding for end users. (friendly, courteous, and helpful)
1+ year(s) experience in customer service, financial industry, or call center preferred.
Commitment to Quality – strong attention to detail and accuracy
Proven dependability and professionalism

Candidate must be available Monday-Thursday 8am-5pm, Friday 8am-6pm, however, due to the nature of the IT department, this position will require an on-call rotation that also includes nights and weekends on a rotating basis.

Benefits:

The Service Desk Representative, an hourly paid position, will earn a competitive salary and benefits effective on the first day of employment. Benefits provided include the following:

Paid Holidays
Paid Time Off
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Short-Term and Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
Fit Founders Wellness Program

A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.

EOE

Quick Apply

Refine Your Search

help desk jobs in lancaster sc

IT Service Desk Representative I

Level I Desktop Support Technician

Help Desk Technician I

IT Support Engineer

IT Help Desk Support

Geek Squad Agent (Retail Store)

Technical Service Representative

Yardi Voyager Support Specialist / Systems Administrator

Training Lead-Truss

Help Desk Support Technican

Transition Support Partner, Enterprise Transitions

Field Service Engineer

Senior IT Support Specialist

Advanced Application Engineer

R&D Chemist - Product Development & Technical Support

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

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