Customer Support Specialist
BS&A —Lansing, MI
- Multiple hires
- Bachelor of Science
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
4d
FT Professional Support - Apprenticeship Specialist
Lansing Community College —Lansing, MI
- $27.36 - $30.33 an hour
- Full-time
- Customer service
- Mid-level
- University
- Flexible schedule
Child Support Enforcement Specialist - FOC
Ingham County —Lansing, MI
- $53,361.17 - $63,668.22 a year
- Full-time
- Data analysis skills
- Mid-level
- Office
8d
Specialist - Outreach-Continuing
Michigan State University —East Lansing, MI
- $105,000 - $115,000 a year
- Full-time
- Spanish
- Doctoral degree
- 5 years
8d
Full Time Guest Relations Specialist
Eaton Rapids Medical Center —Eaton Rapids, MI
- Full-time
- Hospital
- Clinic
- Entry level
Provider Relations Specialist
Emergent Holdings —Lansing, MI
- Full-time
- Mid-level
- Office
- 3 years
Regional Manager - Property Management
Peak Living —Lansing, MI
- $110,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Travel
- Apartments
- Dental insurance
- Vision insurance
Quick Apply
Work Order Specialist
PH FM LLC —DeWitt, MI
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Senior Public Engagement and Communications Specialist
HNTB Corporation —East Lansing, MI
- Full-time
- 6 years
- Marketing
- Research
Specialist - Outreach-Fixed Term
Michigan State University —East Lansing, MI
- Full-time
- Office
- Master's degree
- University
Start-Up Technician, Installation
CoolSys —Lansing, MI
- $28 - $38 an hour
- Full-time
- Carpentry
- Background check
- Construction site
- Paid training
- Paid holidays
Leasing & Marketing Team Leader
Cardinal Group Companies —East Lansing, MI
- Weekends as needed
- Computer literacy
- Writing skills
- High school diploma or GED
FT Technical Specialist - Microsoft Technology Support Technician
Lansing Community College —Lansing, MI
- $20.49 - $22.72 an hour
- Full-time
- Classroom
- Management
- Customer service
- Flexible schedule
Human Resources and Benefits Specialist - Controller's Office
Eaton County —Charlotte, MI
- $50,710 - $65,956 a year
- Full-time
- Public speaking
- HIPAA
- Research
- Dental insurance
8d
FT Professional Support - Student Finance Accounts Receivable Specialist
Lansing Community College —Lansing, MI
- $20.49 - $22.72 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Finance
- Flexible schedule
Fundraising Events Specialist - Lansing
Girl Scouts Heart of Michigan —Grand Ledge, MI
- $17.11 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Computer skills
- Mileage reimbursement
- Paid holidays
Quick Apply
8d
SEH-SCHEDULING SPECIALIST
University of Michigan Health Sparrow —Charlotte, MI
- Per diem
- CPR Certification
- Hospital
- BLS Certification
Design Sales
R&D LANDSCAPE LLC —Eaton Rapids, MI
- $65,000 - $100,000 a year
- Email
- Mid-level
- Contracts
- Reliable transportation
- Dental insurance
- Paid time off
GSRP Teacher 2026-27
Waverly Community Schools —Lansing, MI
- $47,525 - $88,387 a year
- Online Application
- Classroom
- Teaching Certification
- Mid-level
- Flexible schedule
Quick Apply
11d
Traveling Supply Chain Ops Specialist
Ryder System —Lansing, MI
- $55,000 - $62,000 a year
- Weekends as needed
- OSHA
- Customer service
- Mid-level
- Paid parental leave
- Paid holidays

I want to receive the latest job alert for relations specialists in lansing, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

relations specialists jobs near lansing, mi

Customer Support Specialist

BS&A -
Lansing, MI

Apply Now

Job Details

Full-time
4 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Phone communication
Stakeholder relationship building

Full Job Description

Customer Support Specialist

Company Overview: BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country. Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Enterprise Software Support Specialist to join our team and contribute to our high level of customer service.

Position Overview: As an Enterprise Customer Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software’s. applications. You will have extensive customer contact, so exceptional communication skills are necessary to establish and maintain relationships with customers. Working in a structured, fast-paced environment, you will need to troubleshoot multiple issues and rapidly adapt to challenges. You will be responsible for assessing customer needs, troubleshooting issues related to customer data, recommending corrective actions, and driving issues to resolution. You will be expected to work well with and support other company staff members to reinforce the company’s growth plan.

This position requires an extremely self-motivated, outgoing individual with the ability to problem-solve and provide instruction over the phone and in person. As an Enterprise Customer Support Specialist, you will provide telephone and email support and at times, in-person support to our municipal customers.

Likewise, versatility is valued, as the company’s agile structure rewards and transitions team members who can “play multiple positions” or fill alternate roles as the need arises.

Key Responsibilities:

Successfully completing the 6-month to 9-month onboarding process, as determined by your manager.
Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
Asking a progressive series of questions to determine the customer’s needs and providing a quality solution.
Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities.
Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service.
Continuing to learn the team’s suite of applications.
Converting and balancing data (if applicable)
Working with the Quality Assurance team to troubleshoot issues.
Testing developer changes to ensure accuracy.
Taking on individual projects

Qualifications:

Proven experience in technical support or similar customer-focused role. Familiarity with enterprise software solutions is preferred.
Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers.
Strong understanding of procedural concepts and the ability to efficiently relay them to customers.
Ability to maintain composure and confidence in unfamiliar situations.
Ability to manage stress and anxiety levels in complex and fast paced environments
Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment.
Ability to work well with other company staff members to support the company’s growth plan.

At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:

Competitive pay
Health Insurance – BCBS of Michigan – Employer-paid premium
Health Savings Plan – Employer contributes 75%
Dental Insurance – Employer-paid premium
Vision Insurance – Employer-paid premium
Retirement – 401(k) – Employer-paid
Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
Paid Parental Leave
Disability Insurance – Employer-paid premium
Life Insurance – Employer-paid premium
Generous PTO and Holiday Time
Company-sponsored events

BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.

BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.

uFTnE32742

Apply Now

Refine Your Search

relations specialists jobs in lansing, mi

Customer Support Specialist

FT Professional Support - Apprenticeship Specialist

Child Support Enforcement Specialist - FOC

Specialist - Outreach-Continuing

Full Time Guest Relations Specialist

Provider Relations Specialist

Regional Manager - Property Management

Work Order Specialist

Senior Public Engagement and Communications Specialist

Specialist - Outreach-Fixed Term

Start-Up Technician, Installation

Leasing & Marketing Team Leader

FT Technical Specialist - Microsoft Technology Support Technician

Human Resources and Benefits Specialist - Controller's Office

FT Professional Support - Student Finance Accounts Receivable Specialist

Fundraising Events Specialist - Lansing

SEH-SCHEDULING SPECIALIST

Design Sales

GSRP Teacher 2026-27

Traveling Supply Chain Ops Specialist

I want to receive the latest job alert for relations specialists in lansing, mi

Explore jobs in more locations

Customer Support Specialist

Job Seeker Tools

Employer Tools

Browse

Stay Connected