Top 13 Guest service agent Jobs in Lansing, Mi

Front Desk
Hampton Inn East Lansing —East Lansing, MI
- $14.50 - $15.00 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Paid training
- Paid time off
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Join our Team as a Part-time Guest Services Agent
Crowne Plaza Lansing —Lansing, MI
- Part-time
- Writing skills
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
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6d
Guest Service Agent
Hilton Garden Inn Lansing —Lansing, MI
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Hampton Inn Lansing —Lansing, MI
- $15 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
4d
Doubletree Lansing - Front Desk Agent
Aimbridge Hospitality —Lansing, MI
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Sales Associate
Little Green Apple Hallmark —Lansing, MI
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
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Property Manager
LR Management —Lansing, MI
- 5 years
- Writing skills
- Office
- Paid holidays
- Dental insurance
Quick Apply
12d

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Join our Team as a Part-time Guest Services Agent
Crowne Plaza Lansing —Lansing, MI
Answer and process all guest calls, messages, requests, questions or concerns in a prompt and courteous manner. Record guest preferences in the system.
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6d
Hotel Front Desk Agent
Weber's Restaurant and Hotel —Ann Arbor, MI
The Front Desk will be responsible for greeting and checking in guests, answering phone calls, and providing excellent customer service.
$20 - $22 an hour
Quick Apply

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Front Desk Agent Overnights - FT
Hollywood Casino at Columbus —Columbus, OH
Maintains PMS accuracy by posting charges, collecting payments, verifying credit authorizations, inputting messages, and distributing guest mail or packages…
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
$16 a year
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guest service agent jobs near lansing, mi

Front Desk

Hampton Inn East Lansing -
East Lansing, MI

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Job Details

Part-time
$14.50 - $15.00 an hour

Benefits

Paid training
Paid time off
Employee discount
Opportunities for advancement
Flexible schedule

Qualifications

Proactive hotel and accommodations guest assistance
Cash register operations
Hotel guest requests
Attention to detail
Organizational skills

Full Job Description

Position: Front Desk Agent (Primarily Afternoon/Evening Shift)

Position Summary

The Front Desk Agent is responsible for providing exceptional guest service while efficiently handling front desk operations. This position serves as the first point of contact for guests and plays a key role in creating a welcoming, professional, and positive experience throughout their stay.

We are currently seeking a team member who is available to work primarily second shift (afternoon/evening), with occasional first shift (morning) and overnight audit shifts as needed to support business demands. Weekend and holiday availability is required.

Essential Duties and Responsibilities

Greet guests with a friendly and professional attitude.
Complete guest check-ins and check-outs accurately and efficiently.
Process reservations, cancellations, and room changes.
Answer and direct incoming phone calls.
Respond promptly to guest questions, requests, and concerns.
Handle cash, credit card, and other payment transactions while maintaining accurate records.
Balance cash drawer and complete required shift reports.
Maintain guest confidentiality and follow hotel security procedures.
Coordinate with housekeeping and maintenance to ensure rooms are guest-ready.
Monitor room availability and communicate any issues to management.
Promote hotel amenities, loyalty programs, and local attractions.
Maintain a clean, organized, and welcoming front desk and lobby area.
Follow all brand standards, hotel policies, and safety procedures.
Assist with breakfast, laundry, or light housekeeping duties when needed.
Perform other duties as assigned by management.

Qualifications

High school diploma or equivalent preferred.
Previous hotel or customer service experience is preferred but not required.
Excellent communication and customer service skills.
Strong attention to detail and organizational abilities.
Basic computer skills and the ability to learn hotel management software.
Ability to multitask and remain calm in a fast-paced environment.
Dependable with excellent attendance and punctuality.
Must be able to work flexible hours, including weekends and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds.
Frequent use of computers, telephones, and other office equipment.

Benefits

Flexible scheduling.
Employee hotel discounts at participating hotels.
Paid training.
Opportunities for advancement.
This position is ideal for retirees, students, or anyone looking for a flexible part-time opportunity with the added benefit of discounted hotel stays.

Schedule

Part-time, approximately 1–3 shifts per week. (With opportunity to grow into fulltime)
Primarily second shift (3:00 PM–11:00 PM).
Occasional morning (7:00 AM–3:00 PM) and overnight audit (11:00 PM–7:00 AM) shifts as needed.
Weekend and holiday availability is required.

Job Type: Part-time

Pay: $14.50 - $15.00 per hour

Benefits:

Employee discount
Flexible schedule
Paid time off

Work Location: In person

Quick Apply

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guest service agent jobs in lansing, mi

Front Desk

Join our Team as a Part-time Guest Services Agent

Guest Service Agent

Front Desk Agent

Doubletree Lansing - Front Desk Agent

Sales Associate

Property Manager

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