Top 12 Operations research analyst Jobs in Lansing, Mi

Retirement Analyst (Hybrid)
Municipal Employees' Retirement System —Lansing, MI
- Hybrid work
- Writing skills
- Mid-level
- Office
Departmental Analyst 12 - CSA/CQI-Lansing
State of Michigan —Lansing, MI
- $4,787.20 - $6,996.80 a month
- Online Application
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Health savings account
5d
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Michigan
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
REGIONAL SENIOR COMMUNITY CONNECT BUSINESS ANALYST
University of Michigan Health Sparrow —Lansing, MI
- Full-time
- Computer Science
- Hospital
- Research
5d
Senior Financial Analyst - REMOTE
Ryder System —Lansing, MI
- $85,000 - $92,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Access
- Mid-level
- Disability insurance
- Health insurance
10d
Financial Analyst - Plant Cost Operations (Relocation: LaPorte, IN)
Augmentis —Lansing, MI
- $85,000 - $92,000 a year
- Full-time
- Word processing
- Research
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Senior Data Product Analyst - Data Management Engineer III
Deloitte —Lansing, MI
- $107,900 - $179,900 a year
- Full-time
- Azure
- Computer Science
- 3 years
1d
Board Certified Behavior Analyst (BCBA)-Lansing
Gateway Pediatric Therapy —Lansing, MI
- $77,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Clinic
- Continuing education credits
- Mileage reimbursement
Senior Current Events / All-Source Intelligence Analyst
Atlas Advisors, LLC —United States
- Full-time
- Background check
- Research
- Master's degree
- Paid training
- Relocation assistance
Quick Apply

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Departmental Analyst 12 - CSA/CQI-Lansing
State of Michigan —Lansing, MI
Provides technical assistance to MDHHS county child care workers and private agency child welfare workers regarding specific Child Welfare data reporting.
$4,787.20 - $6,996.80 a month
5d

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Data Analyst (Administrative Staff)
State of Ohio - Ohio Housing Finance Agency —Columbus, OH
Bachelor's degree in Geography, City and Regional Planning, Data Analytics, Public Policy, or related field. Work with the Office of Multifamily Housing on the…
10d
Financial Operations Analyst - Clinical Research
The Ohio State University Wexner Medical Center —Columbus, OH
This position is committed to developing comprehensive budgets and financial analysis of clinical trial projects, which incorporate knowledge and understanding…

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Retirement Analyst (Hybrid)

Municipal Employees' Retirement System -
Lansing, MI

Apply Now

Job Details

Qualifications

Confidential information handling
Phone communication
Spreadsheets
Writing skills
Business analysis
Customer engagement
Productivity software
Data accuracy checks
Cross-functional collaboration
Cross-functional communication
Client interaction via phone calls

Full Job Description

This position is hybrid and currently requires 40% of time in office and may work 60% remotely.

Participant Transaction Processing & Plan Administration

Review, process, and execute customer requests related to standard and complex transactions, including nonstandard retirement, death, and disability benefits.
Process a variety of participant transactions, including but not limited to employment changes, demographic updates, beneficiary updates, service credit purchase, refunding of service, and estimate calculations.
Review, resolve, and/or reconcile incorrect participant data, ensuring accuracy and adherence to the plan document.
Research and resolve complex plan provision questions and requests transferred by the service center analyst.

Cross-Functional Operations & Customer Engagement

Provide customer support through phone, email, and in-person counseling sessions.
Assist with onboarding new business groups and support external vendor communications for issue resolution.
Perform UAT testing, document user stories for bugs and enhancements, and collaborate with Business Process Owners and Business Analysts to translate business needs into technical requirements.
Lead operational projects and serve as a Subject Matter Expert during project planning and execution.
Create process maps for workflow tasks and cyclical operational activities.

Minimum Required Qualifications

Education:

Bachelor’s degree or an equivalent combination of education and/or experience.

Experience:

Experience working in a customer service environment with demonstrated superior customer service aptitude.
New employees will be placed into the role as a Retirement Analyst In-Training and will be eligible for a progression model based on knowledge, skills, abilities, and time in role.

Expertise

Knowledge of:

MERS products and/or financial retirement products.

Skills in:

Strong problem-solving, critical thinking, and attention to detail.
Active listening and a positive attitude, including a professional phone presence.
Microsoft Office products, with intermediate knowledge of Microsoft Excel.

Ability to:

Apply strong analytical and problem-solving skills in retirement benefits administration to verify accuracy of work and recognize possible errors or defects in systems and processes.
Communicate effectively, both written and orally, to lead change.
Navigate multiple systems, apply critical thinking to work, and utilize processes in support of cross-functional training.
Be punctual and deadline conscious.
Work independently and collaboratively in a team environment.
Adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Be professional, courteous, and efficient with the public.
Learn and retain large amounts of information, utilize tools and resources, and provide accurate information to membership.
Perform comfortably in a fast-paced, deadline-oriented work environment with a high level of accuracy leading to superior customer service.
Identify and troubleshoot critical issues, write user stories to justify proposed solutions, and implement effectively.
Maintain confidentiality of system information, documentation, and any sensitive information.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; and talk or hear.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Working Conditions

Location: All work of this position will be performed on site at the MERS main office or at a remote work location.
Weather: While performing the duties of this job, the employee is not exposed to weather conditions.
Noise: The noise level in the work environment is usually moderate.

Education

Preferred

Bachelors or better

Skills

Preferred

Attention to Detail and Accuracy
Organization
Customer Service
Analytical Skills
Oral, Written, & Interpersonal Communication
Problem Solving
Active Listening

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

operations research analyst jobs in lansing, mi

Retirement Analyst (Hybrid)

Departmental Analyst 12 - CSA/CQI-Lansing

Senior Quantitative Analyst - AI Trainer

Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter

REGIONAL SENIOR COMMUNITY CONNECT BUSINESS ANALYST

Senior Financial Analyst - REMOTE

Financial Analyst - Plant Cost Operations (Relocation: LaPorte, IN)

Senior Data Product Analyst - Data Management Engineer III

Board Certified Behavior Analyst (BCBA)-Lansing

Senior Current Events / All-Source Intelligence Analyst

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