Schedule: Full-Time
Industry: Healthcare / Durable Medical Equipment (DME)
We are seeking a compassionate, detail-oriented Customer Service Specialist to join our healthcare team. In this role, you will be responsible for supporting patients throughout the referral and equipment ordering process while providing exceptional customer service. The ideal candidate thrives in a fast-paced environment, has strong communication skills, and possesses knowledge of medical insurance and healthcare terminology.
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Learn and understand the complete front-end patient service process to ensure successful patient outcomes.
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Answer inbound calls and make outbound calls to patients, healthcare providers, and insurance carriers.
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Obtain, analyze, and verify information received from referrals.
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Create orders and schedule patients to receive prescribed medical equipment.
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Educate patients regarding financial responsibilities, including deductibles, co-insurance, and out-of-pocket costs.
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Maintain current knowledge of products and services offered.
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Respond to calls and emails in a timely manner while meeting performance goals.
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Document all customer interactions accurately according to standard operating procedures.
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Answer questions regarding products, services, order status, and general customer inquiries.
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Process orders, route calls appropriately, and follow up on customer requests as needed.
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Review and verify required documentation for accuracy and completeness.
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Complete insurance verification, including eligibility, benefits, deductibles, and co-insurance review.
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Obtain prior authorizations when required and process physician orders through insurance carriers for approval.
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Navigate multiple electronic medical record (EMR) systems to obtain and update patient documentation.
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Accurately enter authorization information and expiration dates into company systems.
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Communicate trends and insurance-related issues to leadership and customer service teams.
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Verify insurance carriers are listed in the system and request additions when necessary.
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Contact patients when documentation does not meet payer guidelines and provide alternative solutions.
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Meet quality assurance standards and key performance metrics.
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Assist with complaint resolution and problem-solving while maintaining a positive patient experience.
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Utilize company tools and resources to maintain accuracy and quality standards.
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Customer service experience, preferably in a healthcare environment.
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Knowledge of medical insurance verification and authorization processes.
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Understanding of medical terminology.
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Experience with Durable Medical Equipment (DME) is strongly preferred.
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Strong computer skills and ability to navigate multiple systems simultaneously.
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Excellent communication, organizational, and problem-solving skills.
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Ability to maintain attention to detail in a fast-paced environment.
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Ability to handle sensitive situations with empathy, compassion, and professionalism.
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Strong active listening skills.
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Exceptional attention to detail.
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Ability to multitask and manage competing priorities.
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Dependable and team-oriented mindset.
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Flexibility with work assignments and operating hours.
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Commitment to delivering outstanding patient and customer experiences.
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On-call rotation approximately once every six weeks.
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Coverage is limited to Saturday and Sunday, 9:00 AM - 9:00 PM.
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$60 on-call stipend provided per scheduled weekend.
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On-call responsibilities are shared among multiple locations.
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Durable Medical Equipment (DME)
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Medical Insurance Verification
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Prior Authorizations
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Electronic Medical Records (EMR)
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Healthcare Customer Service
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Medical Terminology
Job Type & Location
This is a Contract position based out of DeWitt, MI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in DeWitt,MI.
Application Deadline
This position is anticipated to close on Jul 31, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
