Top 1 Veterinary receptionist/customer service representative Jobs in Lapeer, Mi

Veterinary Receptionist/Customer Service Representative
Cross Veterinary Clinic —Grand Blanc, MI
- $16 - $18 an hour
- Full-time
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
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13h

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Veterinary Receptionist/Customer Service Representative
Cross Veterinary Clinic —Grand Blanc, MI
Previous veterinary receptionist or healthcare-related front-desk experience preferred. All qualified applicants will receive consideration for employment…
$16 - $18 an hour
Quick Apply
13h
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Veterinary Receptionist/Customer Service Representative

Cross Veterinary Clinic -
Grand Blanc, MI

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Job Details

Full-time
$16 - $18 an hour
13 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Financial transaction processing
Phone communication
Greeting customers
Accurate transaction records management
Managing clients in a customer support role
Financial records management
Financial record maintenance
Emotional safety support
Multi-line phone systems
Technical Proficiency
Office phone management

Full Job Description

Cross Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

Compensation: $16-18 per hour, for each hour worked
This is a full-time position, with a 5-8s schedule and availability needed Monday-Friday. No weekends!

Full-time Benefits Package*:

Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount

Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

3+ years of experience in a customer service, reception, or client-facing role
Previous veterinary receptionist or healthcare-related front-desk experience preferred
Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially ClienTrax, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods

Why choose Cross?

"Keeping pets healthy and people happy" has been our office motto since we opened in 1997! With a focus on preventative care, our 4-doctor clinic offers a range of services including routine check-ups, vaccinations, and advanced diagnostic procedures, including laser surgery, dentistry, and ultrasound. Our experienced team prides itself on providing personalized attention and creating a welcoming environment for pets and their families. We strive to keep up to date on the ever-changing knowledge and technology in veterinary medicine, and value continuing education for our team. If you are interested in practicing a high-standard of medicine in a colorful and upbeat work environment, apply today!

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Cross Vet Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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