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Mexico Customer Service Specialist

Evans Transportation Services LLC -
Laredo, TX

Quick Apply

Job Details

Qualifications

Computer operation
Microsoft Outlook
Data analysis reporting
Freight documentation management
Phone communication
Word processing
Spreadsheets
Logistics customer service
Shipment tracking for distribution operations
Data reporting
Incident Escalation
Transportation management systems
Freight shipment tracking
Microsoft Teams
Delivery record maintenance
Dispatch record maintenance
Order tracking
Cross-functional collaboration
Escalation handling
Transportation documentation for distribution operations
Entry level

Full Job Description

MEXICO CUSTOMER SERVICE SPECIALIST

Primary Roles & Responsibilities

1. Track & Trace

1.1. Introduction

The Track & Trace Specialist's primary responsibility is to track a load through different systems, via email or phone, keep all orders updated with the arrival, departure times, and location updates, and follow up with the loads. Communicate and report the information of the load onto the TMS for visibility and advisement to prioritize and support the team with the tasks assigned. Must be actively working to assure all loads are moving as scheduled and communicate with the planners about any issues or events.

1.2. Responsibilities are as follows and not limited to:

1.2.1. Primary Responsibilities

Keep the load's dashboard always updated.
Responsible for always acknowledging any notification from partners and registering all load information received from the carrier or driver in the system. Provide detailed notes.
You must confirm pick-up and deliveries.
Reaching out to the carrier to confirm shipping hours and if the load is ready.
Must check and track all the loads assigned and update the check calls.
Call drivers or dispatchers to request ETA and current location.
Forward PODs or any document related to the load to the proper department.
Identify, communicate, and escalate any situation to their main point of contact (POC) or the person they report to.
Other duties as assigned.

1.3. Metrics and Expectations

As of now, there are no quantitative measurements or metrics assigned to the position, nevertheless, the staffer should comply with the following parameters: (non-numerical expectations)

Work on the tasks assigned and complete them before the deadline.
Provide email responses in a timely manner.
Attend all the scheduled meetings with the team.
Be available on all the channels of communication, and be attentive to messages, and Urgent requests.

1.4. Skills and Knowledge

Computer Skills including the ability to operate computerized logistics, spreadsheets, and word processing programs.
Stress and time management
Organized with high attention to detail.
Report, Creation, and analysis
Problem-solving
Proficient in all internal software
Proven written and verbal communicator.
Proven team member with the ability to collaborate across all departments.
Reports to the Accounting Team
Proficient in Microsoft Office
U.S Geography
Computer (Specifications will be defined by the ITC Department)
Phones (Specifications will be defined by the ITC Department)

1.5. Systems

Mercury Gate
Outlook
Teams
3CX
Microsoft

1.7. Reports to

Marcelo Baptista – VP Mexico Operations
Linette Merida - Operations Manager
Donato Cardenas – Laredo Office General Manager

Quick Apply

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mexico customer service specialist jobs in laredo tx

Mexico Customer Service Specialist

Director, Cross Border

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MEXICO CUSTOMER SERVICE SPECIALIST

Primary Roles & Responsibilities

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