Top 75 Help desk Jobs in Latham, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Consultant - Patient Monitoring (Field: Albany/Hudson Valley/Westchester, NY)
Philips —Albany, NY
- $39 - $61 an hour
- Overtime
- Computer Science
- Hospital
- 5 years
- Health savings account
- Employee stock purchase plan
Account Opening and Maintenance Analyst
Strategic Staffing Solutions —Cohoes, NY
- $26 an hour
- Full-time
- Mid-level
- In-person
Quick Apply
14h
Information Technology Specialist 2
State of New York - Thruway Authority —Albany, NY
- $64,427 - $98,409 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Free parking
- Tuition reimbursement
13d
Information Technology Specialist 1
State of New York - Board of Elections —Albany, NY
- $53,764 - $68,630 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
5d
Help Desk Tech II - 2nd Shift, M-F
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- HIPAA
- Mid-level
14d
Information Technology Specialist 2, SG-18
State of New York - Financial Services, Department of —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Mid-level
- Master's degree
Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
User Support Specialist - Two Positions Available - Siena University
Siena College —Loudonville, NY
- $23.05 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
IT Operations Technician - Russell Sage College
Russell Sage College —Troy, NY
- $23 an hour
- Full-time
- Assembly
- Ability to lift 50 pounds
- University
- Opportunities for advancement
IT support technician
Sticker Mule —Albany, NY
- $25.75 - $27.50 an hour
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health insurance
- Dental insurance
Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Analyst
Capgemini —Niskayuna, NY
- $19.42 - $30.34 an hour
- Contract
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
12d
IT Support Specialist
Strategic Mission Critical —Clifton Park, NY
- $60,000 - $75,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
22h
Desktop Support Analyst
Alpha Net Consulting LLC —Niskayuna, NY
- $29 - $30 an hour
- English
- Mid-level
- Windows
Quick Apply
14d
Technology Support Analyst II
John W Danforth Company —Clifton Park, NY
- $62,400 - $68,400 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Tech Field Support II
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Mid-level
Desktop Support Analyst
Sumeru INC —Albany, NY
- $30 an hour
- Contract
- English
- Mid-level
- Windows
Quick Apply

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help desk jobs near latham, ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in latham, ny

IT Support Engineer

Technical Consultant - Patient Monitoring (Field: Albany/Hudson Valley/Westchester, NY)

Account Opening and Maintenance Analyst

Information Technology Specialist 2

Information Technology Specialist 1

Help Desk Tech II - 2nd Shift, M-F

Information Technology Specialist 2, SG-18

Service Desk Analyst

IT Support Technician

User Support Specialist - Two Positions Available - Siena University

IT Operations Technician - Russell Sage College

IT support technician

Senior Help Desk Technician

Desktop Support Analyst

IT Support Specialist

Desktop Support Analyst

Technology Support Analyst II

Tier 1 Managed IT Technician

Tech Field Support II

Desktop Support Analyst

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