Summary
The Business Services Coordinator serves as the liaison between Lower Shore Workforce Alliance (LSWA) and the local business community. This role focuses on building and maintaining strong partnerships with area employers to support their talent acquisition and workforce development needs. The Coordinator leads outreach efforts, manages client and vendor relationships, and collaborates with local training providers to connect businesses with relevant workforce opportunities. Additionally, this position supports the WIOA Program Manager and Workforce Director in achieving program goals.
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Conduct employer outreach focused on high-demand industries across the Lower Eastern Shore
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Coordinate LWSA’s business outreach efforts by aligning activities with the separation of grant responsibilities, including WIOA Youth and Adult outreach, as well as other federal and state-funded programs such as the Maryland Blueprint for Education, Local Workforce Impact Fund grants, and Maryland Works for Wind
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Contributes to the coordination and alignment of business outreach initiatives across the department
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Develop and maintain relationships with diverse stakeholders-including clients, vendors, school districts, employers, and industry partners-to enhance program support, streamline operations, and promote sustainability
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Develop and implement data tracking systems to improve efficiency and drive successful outcomes for Industry-Recognized Credentials and apprenticeship programs serving youth and adults
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Coordinate implementation of the Local Workforce Impact Fund (LWIF) grant in collaboration with local education agencies (LEAs), including Worcester Technical High School, career coaches across Somerset, Wicomico, and Worcester counties, and Wor-Wic Community College
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Coordinate student placements for grant-funded programs (i.e.,LWIF) in collaboration with Career Coaches, ensuring compliance with WIOA eligibility requirements
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Prepare weekly reports on LSWA programs regarding business outreach including status-data, identified challenges, solutions, and next steps
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Utilize JOBSEQ to maintain the current status of industry sector trends, affecting job seekers on the Lower Eastern Shore
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Attend meetings, conferences, and trade shows, as needed
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Leads meetings with local training providers and employers to explore potential IRC and apprenticeship goals and support program implementation initiatives
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Maintain up-to-date knowledge of WIOA and other federally and state-funded programs
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Stay informed on legislative initiatives that may positively or negatively impact employers, apprenticeships, and Industry-Recognized Credentials (IRCs) on the Lower Eastern Shore
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Coordinate with local training providers regarding apprenticeship initiatives on the Lower Eastern Shore and virtual online training opportunities
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Ability to use and demonstrate Transfer VR to support employers and job seekers pursuing training, apprenticeships or student internships
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Initiates and maintains ongoing relationships with a variety of businesses and industry leaders throughout the Lower Eastern Shore Region.
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Keeps current on regional labor market trends to proactively address employment and workforce skill gaps
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Promote apprenticeships and on-the-job opportunities to businesses and career seekers, including young adults
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Schedule and host job fairs and recruiting events for area employers
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Informs WIOA counselors and staff engaged in programs that support industry-sector training, apprenticeships and on-the-job training opportunities, industry recognized credentials, and paid student internships for current employment and training opportunities
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Other duties as assigned
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
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Analytical
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Synthesizes complex or diverse information
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Collects and researches data
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Uses intuition and experience to complement data
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Designs work flows and procedures. Documents all steps in procedures.
- Problem Solving
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Identifies and resolves problems in a timely manner
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Gathers and analyzes information skillfully
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Develops alternative solutions
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Works well in group problem solving situations
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Uses reason even when dealing with emotional topics
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Project Management
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Develops project plans
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Coordinates projects
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Communicates changes and progress
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Complete projects on time and budget
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Manages project team activities
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Technical Skills
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Assesses own strengths and weaknesses
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Pursues training and development opportunities
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Strives to continuously build knowledge and skills
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Shares expertise with others
Interpersonal
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Customer Service
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Manages difficult or emotional customer situations
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Responds promptly to customer needs
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Solicits customer feedback for service and assistance
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Meets commitments
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Interpersonal Skills
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Focuses on solving conflict, not blaming
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Maintains confidentiality
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Listens to others without interrupting
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Keeps emotions under control
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Remains open to others’ ideas and tries new things
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Oral Communication
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Speaks clearly and persuasively in positive or negative situations
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Listens and gets clarification
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Responds well to questions
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Demonstrates group presentation skills
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Participates in meetings
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Written Communication
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Writes clearly and informatively
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Edits work for spelling and grammar
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Varies writing style to meet needs
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Presents numerical data effectively
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Able to read and interpret written information
- Teamwork
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Balances team and individual responsibilities
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Exhibits objectivity and openness to others’ views
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Gives and welcomes feedback
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Contributes to building a positive team spirit
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Puts success of team above own interest
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Able to build morale and group commitments to goals and objectives
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Supports everyone’s efforts to succeed
Leadership
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Visionary Leadership
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Displays passion and optimism
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Inspires respect and trust
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Mobilizes others to fulfill the vision
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Provides vision and inspiration to peers and subordinates
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Change Management
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Develops workable implementation plans
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Communicates changes effectively
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Builds commitment and overcomes resistance
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Prepares and supports those affected by change
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Monitors transition and evaluates results
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Delegation
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Delegates work assignments
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Matches the responsibility to the person
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Gives authority to work independently
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Sets expectations and monitors delegated activities
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Provides recognition for results
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Leadership
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Exhibits confidence in self and others
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Inspires and motivates others to perform well
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Effectively influences actions and opinions of others
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Accepts feedback from others
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Gives appropriate recognition to others
Organization
- Business Acumen
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Understands business implications of decisions
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Demonstrates knowledge of market and competition
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Aligns work with strategic goals
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Cost Consciousness
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Works within approved budget
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Develops and implements cost saving measures
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Contributes to profits and revenue
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Conserves organization resources
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Diversity
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Demonstrates knowledge of EEO Policy
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Shows respect and sensitivity for cultural differences
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Promotes a harassment-free environment
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Ethics
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Treats people with respect
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Keeps commitments
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Inspires the trust of others
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Works with integrity and ethically
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Upholds organizational values
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Organizational Support
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Follows policies and procedures
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Completes administrative tasks correctly and on time.
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Supports organization’s goals and values
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Benefits organization through outside activities
- Supports affirmative action and respects diversity
Self-Management
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Judgement
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Displays willingness to make decisions
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Exhibits sound and accurate judgement
- Supports and explains reasoning for decisions
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Includes appropriate people in decision-making process
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Makes timely decisions
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Motivation
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Sets and achieves challenging goals
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Demonstrates persistence and overcomes obstacles
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Measures self against standard of excellence
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Takes calculated risks to accomplish goals
- Planning/Organizing
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Prioritizes and plans work activities
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Uses time efficiently
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Plans for additional resources
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Sets goals and objectives
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Organizes or schedules other people and their tasks
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Develops realistic action plans
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Professionalism
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Approaches others in a tactful manner
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Reacts well under pressure
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Treats others with respect and consideration regardless of their status or position
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Accepts responsibility for own actions
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Follows through on commitments
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Quality
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Demonstrates accuracy and thoroughness
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Looks for ways to improve and promote quality
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Applies feedback to improve performance
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Monitors own work to ensure quality
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Safety and Security
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Observes safety and security procedures
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Determines appropriate action beyond guidelines
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Reports potentially unsafe conditions
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Uses equipment and materials properly
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Adaptability
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Adapts to changes in the work environment
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Manages competing demands
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Changes approach or method to best fit the situation
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Able to deal with frequent change, delays or unexpected events
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Attendance/Punctuality
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Is consistently at work and on time
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Ensures work responsibilities are covered when absent
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Arrives at meetings and appointments on time
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Dependability
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Follows instructions, responds to management direction
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Takes responsibility for own actions
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Keeps commitments
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Commits to long hours of work when necessary to reach goals
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Completes tasks on time or notifies appropriate person with an alternate plan
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Initiative
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Volunteers readily
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Undertakes self-development activities
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Seeks increased responsibilities
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Takes independent actions and calculated risks
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Looks for and takes advantage of opportunities
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Asks for and offers help when needed
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Innovation
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Displays original thinking and creativity
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Meets challenges with resourcefulness
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Generates suggestions for improving work
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Develops innovative approaches and ideas
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Presents ideas and information in a manner that gets others’ attention
Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
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Bachelor's degree (BA) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
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High skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
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Basic skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability
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High skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Computer Skills
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Database software
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Internet software
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Spreadsheet software
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Word Processing software
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All Microsoft Suites-mid to advanced level
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Present information to respective audiences
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Data
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Slides
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Power point
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Stand – Regularly
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Walk – Regularly
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Sit – Regularly
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Use hands to finger, handle or feel – Occasionally
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Reach with hands and arms – Regularly
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Climb or balance – Rarely
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Stoop, kneel, crouch or crawl – Rarely
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Talk or hear – Regularly
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Lift weight or exerts force
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Up to 10 pounds – Regularly
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Up to 25 pounds – Occasionally
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Up to 50 pounds – Rarely and when needed use a 2 person lift
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Physical Demands
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Close vision
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Distance vision
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Color vision
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Depth perception
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Ability to adjust focus
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environmental Conditions
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Work near moving mechanical parts – Rarely
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Outdoor weather conditions – Rarely
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Risk of electrical shock – Rarely
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Vibration – Occasionally, i.e: driving
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Noise level in the work environment is usually
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Very quiet conditions - Regularly
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Quiet conditions - Regularly
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Moderate noise - Occasionally
