Top 17 Desktop support tech i Jobs in Lawrence, Ks

Help Desk Technician I
Wilkerson Crane Rental —Bonner Springs, KS
- $22 - $24 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Desktop Support Tech I
The University of Kansas Health System —Lenexa, KS
- Full-time
- Hospital
- Windows
- High school diploma or GED
IT Service Desk Support Staff I
Terracon —Olathe, KS
- Research
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
10d
LIGHT VEHICLE TECHNICIAN I
City of Lawrence —Lawrence, KS
- $21.34 - $23.63 an hour
- Full-time
- High school diploma or GED
- Electrical experience
- Driving
- Paid holidays
- Dental insurance
Quick Apply
Specimen Technician I
Quest Diagnostics —Lenexa, KS
- From $18 an hour
- Overtime
- No experience needed
- High school diploma or GED
- Military encouraged
- Employee stock purchase plan
- Disability insurance
Quick Apply
Cartography Technician 1
Garmin International, Inc. —Olathe, KS
- Full-time
- Computer literacy
- Office
- Windows
IT Operations Specialist 1 (We-Sa 15:00-01:00 shift)
Garmin International, Inc. —Olathe, KS
- Full-time
- Research
- Mid-level
- Office
Forensic Toxicology Laboratory Processing Technician I
Quest Diagnostics —Lenexa, KS
- From $17.75 an hour
- Part-time
- High school diploma or GED
- Ability to sit for extended periods
- Military encouraged
- Employee stock purchase plan
- Flextime
Quick Apply
Service Technician 1
Gills Point S Tire & Auto —Topeka, KS
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
TRAFFIC CONTROL TECHNICIAN I
City of Lawrence —Lawrence, KS
- $21.55 - $23.76 an hour
- Full-time
- Background check
- Pass drug screening
- CDL A
- Paid holidays
- Dental insurance
Quick Apply
Product Support Specialist 1 - Portuguese
Garmin International, Inc. —Olathe, KS
- Full-time
- Computer literacy
- Office
- High school diploma or GED
(USA) Ammonia and Refrigeration Tech I-Manufacturing (Tue - Fri, 6am to 4:30pm)
Walmart —Olathe, KS
- $31.85 - $39.85 an hour
- High school
- Mid-level
- Continuous improvement
- Paid jury duty
- Disability insurance
Traffic Signal Technician I or II
City of Topeka —Topeka, KS
- $21.09 - $25.23 an hour
- 5 years
- Mid-level
- Free parking
- Paid holidays
Quick Apply
(USA) Ammonia and Refrigeration Tech I-Manufacturing (Tue - Fri, 2:00pm – 12:30am)
Walmart —Olathe, KS
- $31.85 - $39.85 an hour
- High school
- Mid-level
- Continuous improvement
- Paid jury duty
- Disability insurance
General Fleet Maintenance Technician I-IV
City of Olathe, KS —Olathe, KS
- $21.75 - $39.06 an hour
- Full-time
- ASE Certification
- Mid-level
- High school diploma or GED
- Paid training
- Paid parental leave
(USA) Ammonia and Refrigeration Tech I-Manufacturing (Saturday - Monday, 6pm to 6:30am)
Walmart —Olathe, KS
- $31.85 - $39.85 an hour
- High school
- Mid-level
- Continuous improvement
- Paid jury duty
- Disability insurance

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Help Desk Technician I

Wilkerson Crane Rental -
Bonner Springs, KS

Quick Apply

Job Details

Full-time
$22 - $24 an hour

Qualifications

Authentication
Computer science
Network troubleshooting
Mobile device support
Confidential information handling
Email customer support
Microsoft Outlook
Computer Science
IT user and group management
Phone communication
Associate's degree in computer science
Technical documentation
Incident report management
Computer literacy
Laptop (troubleshooting support)
VoIP administration
Equipment troubleshooting
Operating system updates
Incident Escalation
Multi-factor authentication (MFA) implementation
Patch management
Associate's degree in information technology
Internal employee customer service
Cloud service support
Zendesk
Productivity software support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Remote access management

Full Job Description

JOB SUMMARY:

The Help Desk Technician I provides first point of contact for technical support requests, assisting end-users with hardware, software, and account-related issues. This entry-level role ensures timely assistance and excellent customer service, with opportunities to grow technical skills in a supportive environment. The role is fully on-site at our Bonner Springs, KS office.

****This position is on-site only in Bonner Springs, KS. No remote option is available.****

RESPONSIBILITIES AND DUTIES:

Respond to and resolve help desk tickets related to hardware, software, and network issues.
Provide support for Microsoft 365 services including account creation, password resets, license management, and troubleshooting.
Support for the company's line-of-business ERP/scheduling system (RDP-based access).
Support field-based mobile apps used by operations staff.
Image, configure, and deploy new laptops, desktops, and other hardware for end-users.
Maintain accurate documentation of support requests, resolutions, and asset inventory.
Assist with multi-factor authentication setup and troubleshooting.
Assist with onboarding and offboarding processes, including setting up user accounts and equipment.
Escalate complex issues to senior IT staff or vendors as needed.
Document all issues, resolutions, and actions taken.
Perform routine maintenance tasks such as software updates, patching, and backups.
Support remote users via phone, email, and remote desktop tools.
Maintain a high level of customer service and professionalism in all interactions.
Performs other related duties as required and assigned.

QUALIFICATIONS AND SKILLS:

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
Basic understanding of Windows and operating systems.
Familiarity with Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint, etc.).
Strong problem-solving and communication skills.
Ability to prioritize tasks and manage time effectively.
Willingness to learn and adapt in a fast-paced environment.
Strong interpersonal skills to collaborate across departments.

PREFERRED SKILLS (NOT REQUIRED):

Experience with ticketing systems (e.g., IT Glue, Zendesk, ServiceNow).
Knowledge of Active Directory and basic networking concepts.
Knowledge of Mobile Device Management Software (Intune, MaaS360 and Apple Business Manager)
VOIP Phone system administration.
CompTIA A+ or similar certification.
Knowledge of the construction/crane industry.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is required to sit, stand, walk, stoop or crouch.
Work environment is well-lit, air conditioned/heated office environment.

GENERAL DUTIES AND EXPECTATIONS:

Adhere to Company Code of Conduct/Ethics and Core Values.
Contribute to the professional culture within the office and company overall.
Follow direction from management and manage tasks prescribed.
Multi-task, prioritize and manage time effectively.
Contribute to the professional culture within the office and company overall.
Ensure security of information in all matters pertaining to company, client, and customer information.
40-hour work week in pursuit of company objectives.

To learn more about Wilkerson Crane Rental, Inc., please visit:

Website: www.WilkersonCraneRental.com

Facebook: www.facebook.com/wilkersoncranerental/

LinkedIn: https://www.linkedin.com/company/wilkersoncranerental/

Quick Apply

Refine Your Search

desktop support tech i jobs in lawrence, ks

Help Desk Technician I

Desktop Support Tech I

IT Service Desk Support Staff I

LIGHT VEHICLE TECHNICIAN I

Specimen Technician I

Cartography Technician 1

IT Operations Specialist 1 (We-Sa 15:00-01:00 shift)

Forensic Toxicology Laboratory Processing Technician I

Service Technician 1

TRAFFIC CONTROL TECHNICIAN I

Product Support Specialist 1 - Portuguese

(USA) Ammonia and Refrigeration Tech I-Manufacturing (Tue - Fri, 6am to 4:30pm)

Traffic Signal Technician I or II

(USA) Ammonia and Refrigeration Tech I-Manufacturing (Tue - Fri, 2:00pm – 12:30am)

General Fleet Maintenance Technician I-IV

(USA) Ammonia and Refrigeration Tech I-Manufacturing (Saturday - Monday, 6pm to 6:30am)

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