Top 7 Desktop support analyst Jobs in Lawrenceville Ga

Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level

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Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Quick Apply
IT Analyst I
Chick-fil-A, Inc. —Atlanta, GA
Bachelor’s Degree in Information Technology, Computer Information Systems, Business, Marketing Degree or related field. Working knowledge of Microsoft Office.
4d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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desktop support analyst jobs near lawrenceville ga

Service Desk Analyst - Tier I

ITA Group Inc
Atlanta, GA

Quick Apply

Job Details

Full-time

Qualifications

Network troubleshooting
Windows
Productivity software support
Remote access software
Desktop applications
Productivity software
Ticketing system technical support

Full Job Description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

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desktop support analyst jobs in lawrenceville ga

Service Desk Analyst - Tier I

Level 1 Help Desk Analyst

Service Desk Analyst

Service Desk Analyst II

Level 1 Help Desk Analyst

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