Top 9 Senior desktop support Jobs in Lawrenceville Ga

Sr. IT Support Specialist
Ampirical —Duluth, GA
- $34.24 - $47.77 an hour
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Wellness program
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Senior Customer Support Specialist
Brightree —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Senior IT Support Specialist
Flatiron Dragados USA, Inc. —Brookhaven, GA
- Mid-level
- Training & development
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Senior Customer Support Specialist
ResMed —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
IT Senior Associate
Doeren Mayhew CPAs and Advisors —Duluth, GA
- Weekends as needed
- Mid-level
- 2 years
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Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Atlanta, GA
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Sr. SAP HCM Migration Consultant (Hands-On L3 Configuration)
ADP —Alpharetta, GA
- Full-time
- 5 years
- Analysis skills
- Senior level

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Sr. IT Support Specialist

Ampirical -
Duluth, GA

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Job Details

$34.24 - $47.77 an hour

Benefits

Profit sharing
Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Gym membership
Opportunities for advancement
Flexible schedule
Pet insurance

Qualifications

Windows
Incident Escalation
Mentoring
Networking equipment (troubleshooting support)
Escalation handling
Active Directory management
IT department experience

Full Job Description

About Ampirical

At Ampirical, we're shaping the future of the power grid with precision, innovation, and purpose. Just as the ampere is the foundation of electric current, Ampirical is a core force driving the energy sector forward. We focus on quality, forward-thinking solutions, and empowering our team to grow and thrive.

We don’t just build projects—we build careers. If you’re looking for a place where your contributions matter and your professional development is supported every step of the way, we’d love to meet you. Watch this video to get a glimpse into our culture.

Why Ampirical?

Hourly Rate: $34.24-$47.077 Commensurate (dependent on experience, education, and qualifications)
Profit-Sharing Bonus: Semi-annual, performance-based (10% to 20% of salary)
Day-One Benefits: Medical, Dental, Vision
401(k) with 4% match and immediate vesting
️ PTO: Starting at 80 hours of vacation & 40 hours of sick time per year + 10 paid holidays
️ Flexible Work Schedule: Every other Friday off
Career Development: Advancement opportunities, tuition reimbursement
Perks: Gym membership stipend, wellness program, fertility benefits, pet insurance, and more

Your Role: Sr. IT Support Specialist

The Sr. IT Support Specialist provides advanced technical support across the organization's three Georgia locations, serving as the primary escalation point and subject matter expert for complex hardware, software, and infrastructure issues. This senior-level role operates with a high degree of independence, collaborating cross-departmentally with Systems Administration, Networking, and other technical teams to support infrastructure projects, system deployments, and regional IT operations. In addition to resolving escalated technical issues, the Sr. IT Support Specialist sets quality standards, mentors junior staff, and contributes to the continuous improvement of IT support processes and documentation.

What You’ll Do

Diagnose and resolve complex hardware, software, and infrastructure issues escalated from lower support tiers; set resolution standards and train staff on advanced troubleshooting techniques
Analyze support data to identify recurring problems, drive process improvements, and coordinate with other departments on system-wide issues
Provide cross-departmental support to Systems Administration, Networking, and other technical teams on infrastructure projects and system deployments
Oversee Active Directory compliance, server support activities, endpoint management, and network incident response, guiding junior staff and coordinating with infrastructure teams as needed
Develop and maintain advanced scripts to automate multi-step processes, integrate with other platforms, and optimize system and network tasks
Review scripts for performance and security and train staff on scripting best practices
Define and enforce ticket quality standards, conduct regular audits, and provide coaching based on performance data
Develop and maintain documentation standards, templates, and technical guides, ensuring relevance, quality, and staff adoption
Ensure team compliance with security policies, oversee access audits and incident response, and promote a security-aware culture through ongoing training and coordination with IT security teams
Serve as the regional escalation point for IT issues across the three Georgia locations, traveling on-site as needed and coaching team members to maintain high service quality
Train and mentor junior staff across technical disciplines including troubleshooting, AD, endpoint management, and documentation practices
Review performance dashboards and reports regularly to guide staffing and process decisions, and present SLA and KPI summaries to leadership
Monitor team workload, oversee scheduling for support tasks and projects, resolve timeline conflicts, and allocate resources in alignment with business priorities
Develop scalable support strategies and performance metrics aligned with business goals; implement automation and self-service solutions and contribute to continuous improvement and team development initiatives
Maintain succession planning awareness, contribute to career development frameworks, and identify and nurture high-potential team members
Travel between multiple offices in the Atlanta, GA area; primary location is Duluth, GA.

What You Bring

Degree in Information Technology, Computer Science, or a related field; equivalent experience in lieu of a degree will be considered
5+ years of experience in IT support or a related role, with demonstrated progression in technical responsibility
Advanced knowledge of Microsoft 365, Active Directory, and Windows operating systems.
Experience with network troubleshooting, server support, and endpoint management tools
Demonstrated ability to serve as an escalation point and subject matter expert for complex technical issues
Experience mentoring or providing guidance to junior IT staff
Strong written and verbal communication skills with the ability to present technical information to varied audiences

Ampirical is an Equal Opportunity Employer, meaning we do not discriminate based on the following characteristics in our hiring and employment practices: Age, sex, color, race, creed, national origin, religion or religious attire, marital status, pregnancy (child birth or related medical conditions), citizenship status or amnesty, ancestry, sexual orientation, gender, gender identity, gender expression, transgender status, physical or mental disability, military or veteran status, genetic information, sickle-cell trait, status as a tobacco user or non-user, or any other classification protected by federal, state, or local law.

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senior desktop support jobs in lawrenceville ga

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About Ampirical

Why Ampirical?

Your Role: Sr. IT Support Specialist

What You’ll Do

What You Bring

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