Top 6 Help desk support Jobs in Lawton, Ok

IT Support Specialist
Y-Tech, LLC —Lawton, OK
- Full-time
- 6 years
- Research
- Senior level
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IT Field Service Technician
Business Technology Solutions Group —Wichita Falls, TX
Through your work, you will interact with our service desk, our clients, and 3rd parties to solve technical issues at our client sites, perform technical bench…
$16.50 - $22.00 an hour
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Lawton, OK
OR 5+ years verifiable field experience in I.T./Telecom. Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable…
$18 - $25 an hour
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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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IT Support Specialist

Y-Tech, LLC -
Lawton, OK

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Job Details

Full-time

Qualifications

Hardware maintenance
Software installation
User training (technical support)
Computer hardware
Desktop (troubleshooting support)
DoD 8570
IAT
IAT Level II

Full Job Description

IT SUPPORT SPECIALIST:

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
Planning and analysis of work processes,
Researching and reporting trends and patterns of problems,
Developing training materials and performing computing/information system training sessions,
Developing and maintaining problem tracking databases,
Installing, troubleshooting, and maintaining hardware and software,
Performing backup and recovery operations,
Maintain property accountability for all IT equipment and software,
Conduct full and spot inventories of IT equipment as requested by the Project Manager,
Consulting with users to identify needs and requirements,
Conducting feasibility studies and trade-off analyses,
Preparing business cases, and
Ensuring the rigorous application of information security/Cybersecurity policies, principles, and

IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.

IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load/maintain tables when requested.

Minimum Experience:

Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

DoD Approved 8570 Baseline Certification:

Category IAT Level II Computing Environment:

Computing Environment Cert Cybersecurity/IA Role/Function: Workstation Admin D Account (TBD at the Task Order level)

Security/Certification Requirements:

Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission

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IT Support Specialist

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