Position: EVS Heavy Duty Team
Department: EVS
Reports to: EVS Manager
FLSA Status: Non-Exempt, Hourly
Essential Functions
- Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times
- Responsible for the overall maintenance and cleanliness of the buildings
- Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
- Clean and maintain all assigned areas within the physical building structure, casino floor space, public areas and utility systems including cleaning and polishing furniture and fixtures, dusting walls, machines, and equipment as well as high dusting, high windows, glass partitions, and mirrors
- Move heavy furniture, equipment, and supplies, manually and/or using hand trucks
- Restocking inventory/supplies as needed.
- Clean floors by sweeping, mopping, scrubbing, and/or or vacuuming, as directed, including stripping, sealing, finishing, and polishing floors, steam-cleaning or shampooing carpets, and preparing cleaning solutions according to specification
- Inform supervisor when supplies and equipment are needed for cleaning and maintenance duties
- Promote excellent guest service, understanding and complying with the Eye Hi Goodbye program
- Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Notify managers concerning the need for major repairs or additions to building operating systems
- Work effectively with peers, team members, and regulatory agency personnel
- Perform other duties as assigned
- Understand and comply with the Eye, Hi, Goodbye program.
- Regular attendance is required.
Core Competencies
- Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
- Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
- Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
- Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
- Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs
- Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
- Maintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priority
- Capable of using tact, maintaining confidences, and fostering an ethical work environment, handling situations honestly
- Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
- Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices
- Share due credit with team members; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit
Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member stands for prolonged periods, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member occasionally sits, and walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 50 pounds and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected finalist will be required to pass a background check and drug-screening test, and obtain a gaming license.
