Essential Functions
- Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
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Greet guests in a pleasant and courteous manner, serve beverages, breads, and butter to begin their dining experience and replenish as necessary
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments
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Quickly clear dirty table settings and prepare table for re-setting. Promptly and consistently reset all service ware as prescribed
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Transport dirty tableware from dining room to dishwashing area for proper cleaning
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Perform general cleaning tasks using cleaning products as assigned to adhere to health standards
- Fold napkins for all meal periods throughout the day to maintain an adequate supply
- Report any suspicious persons or activity immediately to a supervisor
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Perform other duties as requested, such as cleaning unexpected spills or fulfilling special guest requests to ensure total guest satisfaction
- Complete other duties as assigned by supervisor, including cross-training as a food runner
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Understand and comply with the Eye, Hi, Goodbye program.
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Regular attendance is required.
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Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.
Core Competencies
- Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
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Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
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Understand and comply with the Eye, Hi, Goodbye program
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Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
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Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
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Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
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Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
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Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
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Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
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Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust
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Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
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Ability to operate various types of equipment used in your department, for example ovens, broilers, grills and mixers, personal computers, printers, copy machines and telephone
Physical Demands and Work Environment
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.
While performing job duties the team member occasionally sits, uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear, stands for prolonged periods at times in confined spaces, and may be required to work in temperature extremes, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member must occasionally lift up to 50 pounds, transport up to 50 pounds through a crowded room, and move or push goods on a hand cart/truck weighing a maximum of 200 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The team member will be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.
At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license. Following hire the team member will be required to obtain a local food handler permit.
Minimum Qualifications
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Any combination of education, training or experience that provides the required knowledge, skills, and abilities, with a high school diploma or GED preferred
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No prior experience is necessary but previous hospitality experience is preferred
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Ability to understand, read and speak English sufficiently to comprehend guest requests, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
