Top 149 Help desk Jobs in Layton Ut

IT Escalations Technician (Tier 2)
Nexus IT Inc —Salt Lake City, UT
- $60,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Salt Lake City, UT
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Salt Lake City, UT
- $22.50 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Computer Support Technician
NexOne, Inc. —Hill AFB, UT
- Full-time
- Background check
- Word processing
- Pass drug screening
Quick Apply
IT Support Technician
WholesomeCo Cannabis —Bountiful, UT
- $22 - $25 an hour
- Weekends as needed
- Background check
- Driver's License
- 21 years or older
- Health savings account
- Paid holidays
Quick Apply
Help Desk Analyst
BAE Systems Inc. —Hill AFB, UT
- $61,278 - $104,173 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
7d
Technical Support Specialist
Utah State Courts —Salt Lake City, UT
- $25.92 - $36.00 an hour
- Full-time
- Travel
- Entry level
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Technical Support Specialist
Anrok —Salt Lake City, UT
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Help Desk Technician
Integrity Marketing Group —Farmington, UT
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
13d
Geek Squad Agent (Retail Store)
Best Buy —Ogden, UT
- $15.00 - $18.75 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
13h
IT Support Specialist I (Tier 1)
Reagan Outdoor Advertising —Salt Lake City, UT
- $55,000 - $60,000 a year
- Email
- Computer literacy
- Office
- Windows
- Dental insurance
- 401(k)
Help Desk Technician II
MarketStar —Ogden, UT
- $19.23 - $22.00 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Support Technician
Fidelity TalentSource —Salt Lake City, UT
- Email
- Windows
- Organizational skills
- Experience equivalent to degree accepted
13d
PC Network Support Technician 2/3 - 19320 - Utah
Northrop Grumman —Roy, UT
- $44,400 - $87,900 a year
- Overtime
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
5d
IT Support Associate II, OTS
Amazon.com Services LLC —Salt Lake City, UT
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
6d
IT Service Desk Analyst - On-Site; Not Remote
Ogden Clinic —South Ogden, UT
- Weekends as needed
- Mid-level
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
Quick Apply
IT Site Support Technician II
Moog Inc. —Salt Lake City, UT
- $26.45 - $33.66 an hour
- Full-time
- 7 years
- Windows
- Bachelor's degree
- Profit sharing
- Health savings account
CV2 ISSO Customer Support
BAE Systems Inc. —Hill AFB, UT
- $61,278 - $104,173 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
6d
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Salt Lake City, UT
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
8d
Service Desk Analyst (Part-Time)
ServiceTec —Salt Lake City, UT
- $20 - $22 an hour
- Part-time
- Hybrid work
- Computer Science
- Windows
- Experience equivalent to degree accepted
- Military leave
- Paid time off
Quick Apply

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IT Escalations Technician (Tier 2)

Nexus IT Inc -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Server virtualization
Technical Proficiency

Full Job Description

Description:

Location: Salt Lake City, UT / Hybrid

Department: Escalations Team

Reports To: Tier 2 Support Team Lead

Employment Type: Full-Time, Exempt

Compensation: $60K - $75K annually (commensurate with experience and education)

Purpose of the Role

The Tier 2 Escalations Technician handles complex support tickets escalated from the Tier 1 Service Desk team. The role focuses on resolving difficult technical issues that require advanced troubleshooting, working both remotely and on-site as needed to ensure timely resolution and strong client relationships. Tier 2 technicians serve as the critical bridge between front-line support and senior engineering resources.

How You Create Value

You create value by providing advanced troubleshooting and resolution for complex technical issues that exceed Tier 1 capabilities, reducing escalation frequency to Tier 3, and ensuring a high level of client satisfaction. Your proactive and collaborative approach supports the team in handling difficult tickets efficiently, preventing long-term open cases, and improving the overall client experience.

Key Responsibilities

Resolve escalated technical issues requiring intermediate-to-advanced troubleshooting, working closely with Tier 1 Service Desk and other internal teams.
Provide on-site support when necessary, ensuring all escalated issues are handled effectively and promptly.
Ensure escalated tickets are resolved within agreed SLA, with a focus on resolution times and preventing extended delays.
Act as an escalation path for Tier 1 technicians, providing mentorship and guidance on complex issues.
Collaborate with the NOC and other teams to ensure client systems remain healthy, secure, and up to date.
Document resolutions thoroughly and share knowledge with team members to prevent repeat incidents.
ake ownership of client issues, acting as a senior point of contact to ensure client expectations are met or exceeded.
Participate in on-call rotations for one week at a time, typically 4–5 times per year per technician, to provide after-hours support for escalated incidents and critical issues.
Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support delivery of high-quality services .

What Success Looks Like

Escalated tickets are resolved within SLA without requiring Tier 3 intervention.
Client satisfaction scores reflect consistent, high-quality service delivery.
Documentation of resolutions is thorough, reducing repeat incidents across the team.
On-call rotations are covered reliably and escalations are handled with urgency and professionalism.
Tier 1 technicians receive effective mentorship and timely guidance on complex issues.
Strong collaboration with Service Desk, NOC, and Field Services teams.

Skills & Attributes

Advanced networking troubleshooting. In-depth knowledge of network infrastructure, firewalls, routers, and switches, with a focus on Layer 2 and 3 networking issues.
Windows Server proficiency. Experience diagnosing and resolving issues related to Active Directory, DNS, DHCP, and file-sharing services.
Virtualization expertise. Hands-on experience with Hyper-V and VMware, managing and troubleshooting virtual environments.
Backup and disaster recovery knowledge. Familiarity with BDR solutions and troubleshooting backup issues to ensure data integrity.
Security and firewall configuration. Experience with firewall configurations and security protocols, including identifying and mitigating security risks.
Cloud platform familiarity. Working knowledge of Microsoft Azure and other cloud environments to handle escalated cloud service issues.
Microsoft 365 expertise. Advanced troubleshooting across M365 services, including Exchange Online, SharePoint, and OneDrive.
Communication. Demonstrated ability to proactively manage client expectations and collaborate effectively with internal teams under pressure.

Working Conditions

Professional office environment (Hybrid eligible).
Participation in on-call rotations is required to address after-hours escalations and urgent client issues.
May require on-site client support depending on client needs.
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Requirements:

Experience & Education

2+ years of experience in IT support, with a focus on troubleshooting complex technical issues.
At least two of the following certifications (or equivalent) are required: A+, Server+, Net+, Security+, Linux+, Microsoft Certified: Microsoft 365 Administrator Associate (MS-101).
Additional certifications such as Security+, Microsoft AZ-800, Cisco CCNA, or CySA+ are highly desired.
Strong familiarity with M365 administration, virtualization technologies, and network troubleshooting.
Nexus IT offers 2 hours per week of paid company time for certification training and clear career progression paths based on skill development.
Bachelor’s degree in Information Technology or a related field preferred but not required.
Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.

Apply Now

Refine Your Search

help desk jobs in layton ut

IT Escalations Technician (Tier 2)

Entry Level Customer Training Specialist – Traveling

In-Home Sales & Tech Support (Full-Time)

Computer Support Technician

IT Support Technician

Help Desk Analyst

Technical Support Specialist

Technical Support Specialist

Help Desk Technician

Geek Squad Agent (Retail Store)

IT Support Specialist I (Tier 1)

Help Desk Technician II

IT Support Technician

PC Network Support Technician 2/3 - 19320 - Utah

IT Support Associate II, OTS

IT Service Desk Analyst - On-Site; Not Remote

IT Site Support Technician II

CV2 ISSO Customer Support

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Service Desk Analyst (Part-Time)

I want to receive the latest job alert for help desk in layton ut

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