Job description
We are a fast paced *Urgent Care* Medical Clinic with 8 locations. Looking for energetic, outgoing, dependable front desk receptionist that enjoy going out of their way to help others. Need to know how to multi-task, handle multiple phone lines, have adequate computer skills and can handle stress appropriately. Competitive Pay DOE. Full Time and Part Time available. Come join us!
Summary: Oversees administrative duties involved with coordinating patient and provider schedules, file management, and office organization. This position includes significant amounts of multi-tasking, compassion, and customer service.
Essential Duties and Responsibilities: Includes but is not limited to the following:
· Greets patients upon arrival
· Provides patients with appropriate intake forms, office policies, HIPAA information and any other legally required documents
· Registers patients by verifying and updating demographic information, accurately entering computer data, obtaining insurance information and any other necessary information to provide care
· Answer multi-line phones and either direct the caller to the appropriate party or handle callers need
· Accurately receives messages and delivers to appropriate parties or initiates a phone messages in the EMR for response by clinical staff
· Answers questions about Medallus and provides callers with address, directions and other requested information
· Schedules appointments by obtaining and inputting all required information
· Processes payments for co-pays, membership dues/fees, collection accounts and uninsured visits
· Promotes Medallus Membership Program/Enrolls patients
· Clerical duties such as filing, scanning, photocopying, faxing and maintaining hard copies of patient records as well as records stored in EMR
· Call patients to remind them of upcoming appointments and assist in scheduling for testing or off-site services
· Maintains a clean and organized work environment
· Provides patients with support and guidance as needed
· Care for plants/fish
Competency: To perform the job successfully, an individual should demonstrate the following competencies.
· Strive to continuously build knowledge and skills.
· Respond promptly to patient needs and to requests for service and assistance.
· Maintain confidentiality.
· Listen to others without interrupting.
· Speak clearly in English. Able to speak with callers and patients with diplomacy and professionalism in positive or negative situations.
· Listen and get clarification.
· Contribute to building a positive team spirit.
· Identify methods to improve and promote quality.
· Demonstrate accuracy and thoroughness. Is detail-oriented.
· Works with integrity and ethically.
· Follows policies and procedures.
· Complete administrative tasks correctly and on time.
· Is consistently and reliably at work and ready to start scheduled shift on time.
· Follow instructions and respond to management direction.
· Ask for and offer help when needed, as appropriate.
· Exhibit sound and accurate judgment.
· Use time efficiently.
· Treat others with respect and consideration regardless of their status or position.
· Observe safety and security procedures.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or general education degree (GED) and 1year related experience and/or training; or equivalent combination of education and experience.
Certificates and Licenses: None required
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos, to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients and other associates of the organization.
Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of word processing, spreadsheet and Internet software.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually quiet.
· Access to the public is unrestricted.
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to sit and talk or hear. The associate is occasionally required to stand, walk, and reach with hands and arms.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
